The Event and Alert dashboard uses Performance Analytics to provide real-time visibility into events and alerts in Event Management, showcasing key trends, outcomes, and the most impacted configuration items. It highlights metrics such as noise reduction, alert grouping coverage, and top alert sources.

Events and Alerts dashboard.

Run the [PA EM] Historic Data Collection job once to enable the partial collection of historical Event Management data:
  1. Navigate to All > Performance Analytics > Data Collector > Jobs.
  2. Select [PA EM] Historic Data Collection.
  3. Select Execute Now.

Prerequisites

Ensure that the Event Management application is installed.

Required ServiceNow AI Platform roles

  • evt_mgmt_admin
  • evt_mgmt_operator

Access the Events and alerts dashboard

To open the dashboard, use one of the following methods:
  • Navigate to All > AIOps Dashboards > AIOps Operational > Events and Alerts.
  • Navigate to Workspaces > Service Operations Workspace and select the AIOps Dashboards icon (AIOps Dashboards icon.).

    By default, the Events and Alerts tab is selected.

Use cases

For examples of how different people in your organization would use this dashboard, see these use cases.
User Dashboard use
evt_mgmt_admin or admin Edit the dashboard and grant view and share permissions.
evt_mgmt_operator or admin View the dashboard and details of the records contained in it to visualize and track events, alerts, trends, outcomes, and the most impacted Configuration Items in your organization.

Breakdowns

Breakdowns available in the Event and Alert dashboard are:

  • Trends
  • Outcomes

Reports

Most impacted Configuration Items

The Most Impacted Configuration Items section of the Event and Alert dashboard provides a comprehensive overview of the configuration items (CIs) that are most impacted by the issue. This section lists key details such as the name of each CI, the number of associated alerts, their classification (such as application service), and location. Additionally, it identifies the owner and support group responsible for each CI, facilitating targeted and efficient incident resolution. By highlighting the most impacted CIs, this section helps prioritize critical assets and resources, ensuring that the most significant issues are addressed promptly to maintain system stability and performance.