Event and Alert dashboard
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- UpdatedJan 30, 2025
- 3 minutes to read
- Yokohama
- Service Operations Workspace for ITOM
The Event and Alert dashboard uses Performance Analytics to provide real-time visibility into events and alerts in Event Management, showcasing key trends, outcomes, and the most impacted configuration items. It highlights metrics such as noise reduction, alert grouping coverage, and top alert sources.
- Navigate to .
- Select [PA EM] Historic Data Collection.
- Select Execute Now.
Prerequisites
Ensure that the Event Management application is installed.
Required ServiceNow AI Platform roles
- evt_mgmt_admin
- evt_mgmt_operator
Access the Events and alerts dashboard
- Navigate to .
- Navigate to
).
By default, the Events and Alerts tab is selected.
and select the AIOps Dashboards icon (
Use cases
User | Dashboard use |
---|---|
evt_mgmt_admin or admin | Edit the dashboard and grant view and share permissions. |
evt_mgmt_operator or admin | View the dashboard and details of the records contained in it to visualize and track events, alerts, trends, outcomes, and the most impacted Configuration Items in your organization. |
Breakdowns
Breakdowns available in the Event and Alert dashboard are:
- Trends
- Outcomes
Reports
Most impacted Configuration Items
The Most Impacted Configuration Items section of the Event and Alert dashboard provides a comprehensive overview of the configuration items (CIs) that are most impacted by the issue. This section lists key details such as the name of each CI, the number of associated alerts, their classification (such as application service), and location. Additionally, it identifies the owner and support group responsible for each CI, facilitating targeted and efficient incident resolution. By highlighting the most impacted CIs, this section helps prioritize critical assets and resources, ensuring that the most significant issues are addressed promptly to maintain system stability and performance.