The ServiceNow® Software Asset Management Professional (com.snc.samp) plugin requires a separate subscription. This plugin includes demo data. Depending on your environment, you may choose to request one or more related plugins.

Before you begin

To purchase a subscription or load demo data after activation, contact your ServiceNow account manager. Within a few days, the account manager can activate the plugin and load any demo data on the production and non-production instances of your organization.

If you do not have an account manager, decide to delay activation until after your purchase, or want to evaluate the product on a non-production instance at no extra charge, you can use this procedure to submit a plugin activation request through the ServiceNow® Now Support Service Portal.
Warning: If you upgrade to the Software Asset Management Professional (com.snc.samp) plugin from the Software Asset Management plugin (com.snc.software_asset_management), then you cannot revert to the Software Asset Management plugin (com.snc.software_asset_management).

Role required: admin

About this task

Depending on your environment, you can request related plugins with the Software Asset Management Professional (com.snc.samp) plugin. You can request the optional plugins through either the Now Support Service Portal or through the ServiceNow Store.

For the list of Software Asset Management Professional plugins, see Components installed with Software Asset Management Professional.

Only ServiceNow personnel can activate the Software Asset Management Professional (com.snc.samp) plugin and other related plugins. The plugins are not visible in the plugin list, even after activation.
Warning: After installing the Software Asset Management application for the first time, or upgrading from the Software Asset Management Foundation plugin, you need to revert customizations for all features work. The Revert Customizations module in the Software Asset Management application can revert customized files related to Software Asset Management back to the base configurations that were skipped during the installation or upgrade process. See Revert Software Asset Management customizations

Procedure

  1. Navigate to All > System Applications > All Available Applications > All.
  2. On the All Applications page, select Request Plugin to open the Activate Plugin form on Now Support.
    Admin view of Activate Plugin form to capture details for activating the CSM Workspace plugin on a selected instance. For the text description, refer to the Activate Plugin form table.
  3. On Now Support, select the link to access the Now Support Service Portal Service Catalog.
    Message informing customers about new service portal with a link provided.
  4. Select your instance.
  5. Select Actions > Activate Plugin.
  6. On the Activate Plugin form, provide the following information.
    Table 1. Activate Plugin form
    Field Description

    What is your target instance

    Instance on which to activate the plugin.

    Which plugin would you like to activate

    Name of the plugin to activate.

    Note: If the system does not list the plugin you want or if you are activating the plugin on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box and then enter the name of the plugin.

    Select Maintenance Date and Time

    The date and time to activate the plugin.

    Note: Plugins are activated in two batches, once in the morning and once in the evening, on every business day in the US Pacific time zone. If the plugin must be activated at a specific time, enter the request in the Reason/Comments field.

    For example, see the following form to activate the CSM Workspace plugin on an instance named My Instance.

    Figure 1. Activate Plugin form
    Admin view of the form to capture details of the CSM Workspace plugin on a selected instance. For the text description, refer to the Activate Plugin form table.
  7. Select Submit.
    For additional details about requesting a plugin, see Requesting a Plugin from the Service Catalog [KB0751715] article in the Now Support Knowledge Base.