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Configure Predictive Intelligence

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Table of contents
  • Enable AI experiences
    • Now LLM Service updates
    • Writing instructions for large language models
    • Now Assist
      • Exploring Now Assist
        • Now Assist Admin console
        • Now Assist panel
        • Now Assist context menu
          • Email recommendations using the Now Assist context menu
          • Summarize records with the Now Assist context menu
          • Now Assist Context Menu usage dashboard
          • Use Now Assist context menu for custom skill deployment
            • Create Now Assist context Menu configuration
        • Now Assist skills
          • Analysis skills
            • Alert analysis
            • Alert investigation
            • Contract analysis
            • Post incident analysis
            • Sentiment Analysis
          • Conversational solutions skills
            • Agile story generation
            • Incident assist
            • Manage duplicate CIs
            • Service Graph Connector diagnosis
            • Task generation in Collaborative Work Management
          • Content management skills
            • Contract metadata extraction
          • Content generation skills
            • KB generation
            • Resolution notes generation
          • Content and record summary skills
            • App summary generation
            • Record summarization
            • Change request summarization
            • Chat summarization
            • CI summarization
            • Correlation insights for records in Security Operations
            • Docs summarization in Collaborative Work Management
            • Email project summary
            • Engagement and touchstone summarization
            • Feedback and multi feedback summarization
            • Write planning item skill
            • Fulfiller summarization
            • Gen AI Docs
            • Publisher compliance summarization
            • Sidebar summarization
            • Test summarization
            • Work order task closure summarization
          • Explanation skills
            • Change request risk explanation
          • Recommendation skills
            • Chat recommendation
            • Email response skill
              • Major Incident Management email content recommendation
            • Security incident recommended actions
          • Transformation skills
            • Transform Mapping Assist
          • Skills in the Creator workflow
            • App generation
            • Catalog item generation
            • Intelligent code recommendations
            • Data visualization generation
            • Flow generation
            • Flow recommendations
            • Playbook generation
            • Refine content
            • RPA bot generation
            • Spoke generation
            • UI generation
            • Work Notes Analysis
          • Skills in the Platform workflow
            • Conversational experience
              • Now Assist Multi-Turn Catalog Ordering
              • Now Assist Q&A Genius Results
              • Now Assist Topics
              • Subflows and actions
            • Document intelligence
              • Document extraction
              • Document Q&A
            • Knowledge content recommendation
            • ServiceNow Lens skill
            • Platform skills
              • Dashboard and visualization export
              • Navigation
              • Now Assist Conversational Help
              • Now Assist Q&A
        • Now Assist Guardian
        • Translation for Now Assist
      • Configuring Now Assist settings and features
        • Install Now Assist plugins
        • Turn on the Now Assist panel
        • Activate a Now Assist skill
          • Configure chat summarization and chat reply recommendation skills
          • Configure email reply recommendation
        • Edit a Now Assist skill
        • Make a copy of a Now Assist skill
          • Configure case or incident summarization in the Now Assist Admin console
        • Troubleshoot a Now Assist skill
        • Analyzing Now Assist usage
        • Configure general Now Assist settings
          • Multilingual service for Now Assist applications
            • Microsoft Azure OEM for Dynamic Translation in Now Assist
          • Assign the data steward role
          • Manage privacy policies
          • Opt out of data sharing for Now Assist
          • Configure Now Assist data overflow processing
          • Review Now Assist account information
          • Activate offensiveness protection for generative AI
          • Configure prompt injection attack protection
          • Configure sensitive topic filters
          • Export Now Assist Guardian logs
          • Enable voice input for the Now Assist panel
      • Analyzing Now Assist performance
        • Exploring Now Assist Analytics
        • Configuring Now Assist Analytics
          • Installing Now Assist Analytics
          • Map a skill to a dashboard
        • Using Now Assist Analytics
          • Usage and adoption
          • Self-Service performance
          • Skills performance
            • Skill details
            • Custom skill details
          • Now Assist Guardian analytics
          • User search analyzer
          • Now Assist context menu analytics
          • Now Assist value insights
        • Now Assist Analytics reference
          • Now Assist Analytics roles
          • Now Assist Analytics dashboard indicator details
      • Now Assist reference
        • Now Assist Admin roles
        • User data usage policy for Now Assist
        • Domain separation in the Now Assist Admin console
        • Fetch end points in Now Assist Conversational Help skills
        • Performance Analytics indicators for generative AI
        • Now Assist and Agentic AI glossary
      • Knowledge Graph
        • Exploring Knowledge Graph
          • Access Knowledge Graph Schemas
          • Leverage Knowledge Graph prebuilt integration with Virtual Agent
          • Leverage Knowledge Graph prebuild integration with AI agents
        • Configuring Knowledge Graph
          • Configure Microsoft OneDrive application for Knowledge Graph
        • Using Knowledge Graph Designer
          • Create a Knowledge Graph schema
          • Edit a Knowledge Graph schema
          • Manage nodes in a Knowledge Graph schema
          • Add or delete edges to a Knowledge Graph schema
          • Test a Knowledge Graph schema
            • Analyze Knowledge Graph logs for debugging
          • Create a copy of a Knowledge Graph schema
        • Reference for Knowledge Graph
      • Generative AI Controller
        • Exploring Generative AI Controller
          • Domain separation and Generative AI Controller
        • Configuring Generative AI Controller
          • Installing Generative AI Controller
          • Configuring API credentials for generative AI capabilities
            • Configure API Credentials for Aleph Alpha
            • Amazon Bedrock
            • Configure API credentials for Azure OpenAI
            • Configure API credentials for Google AI Studio
            • Create API credentials for Google Vertex AI
            • Configure API credentials for IBM watsonx
            • Configure API credentials for OpenAI
            • Configure API credentials for a generic large language model (LLM) connector
          • Configure a generic large language model (LLM) connector
          • Set a provider for a generative AI capability
          • Select a model for Amazon Bedrock
          • Enable a generative AI capability in Virtual Agent Designer
          • Configure small talk filters
          • Enable recursive summarization for large inputs
          • Enable Dynamic Translation for capabilities in Generative AI Controller
          • Disable Dynamic Translation for LLM Virtual Agent conversations
          • Configure rate limiting for providers
        • Using Generative AI Controller
          • Use Generative AI Controller with Workflow Studio
          • Use Generative AI Controller with Virtual Agent Designer
          • Use Sentiment Analysis with Workflow Studio
          • Use a script with Generative AI Controller
        • Reference for Generative AI Controller
          • Generate Content action
          • Generic Prompt action
          • Sentiment Analysis action
          • Summarize action
    • Now Assist AI agents
      • Exploring Now Assist AI agents
        • AI Agent Studio
        • Domain separation and Now Assist AI Agent Studio
        • Multiple conversations in Now Assist AI agents
        • Hide citations for agentic workflows or AI agents
        • Follow-up conversations after AI agent execution
        • Now Assist AI agents agentic workflows
          • Platform agentic workflows
            • Analyze incident trends
            • Classify tasks
            • Generate resolution plans
            • Identify ways to improve services
            • Investigate IT problems
            • Process emails for tasks
            • Suggest survey responses
        • General guidelines for creating AI agents and agentic workflow
        • Group Action Framework
      • Configuring Now Assist AI agents
        • Install Now Assist AI agents
        • Enable Now Assist Guardian in AI agents
        • Set up long-term memory
        • Select the large language model (LLM)
        • Set up AI Search for Group Action Framework
        • Configure Group Action Framework
      • Create an AI agent
        • Find AI agents
        • Duplicate an AI agent
        • Modify an AI agent
        • Add a tool to an AI agent
          • Catalog item
          • Conversational topic
          • File upload
          • Flow action
          • Knowledge Graph
          • Now Assist skill
          • Record operation
          • Script
          • Search retrieval
          • Subflow
          • Web search
        • Test an AI agent
        • Delete an AI agent
      • Create an agentic workflow
        • Duplicate an agentic workflow
        • Activate an agentic workflow template
        • Modify an agentic workflow
        • Test an agentic workflow
        • Delete an agentic workflow
      • Run an agentic evaluation
        • General guidelines for agentic evaluation runs
      • Examples of using AI agents
        • Resolve an incident
      • Now Assist AI agents reference
        • AI Agent Analytics dashboard
        • Agentic evaluation run results
        • Now Assist glossary
    • Now Assist Data Kit
      • Exploring Now Assist Data Kit
      • Configuring Now Assist Data Kit
        • Install Now Assist Data Kit
      • Using Now Assist Data Kit
        • Add a dataset
        • Create a derived dataset
        • Generate synthetic data
          • administer/now-assist-data-kit/task/create-custom-data-generator.html
        • Add a ground truth to each dataset record
        • Select the sample data
        • Define columns to generate data
        • View data insights
        • Find and cleanse sensitive data
      • Now Assist Data Kit reference
        • Now Assist Data Kit roles (sn_data_kit.admin)
        • Now Assist Data Kit roles (sn_data_kit.analyst)
    • Now Assist Skill Kit
      • Exploring Now Assist Skill Kit
        • General guidelines for Now Assist Skill Kit
          • Scoping the skill
          • Creating a dataset using Now Assist Skill Kit
          • Developing the prompt
          • Evaluating the prompt
          • Deploying and monitoring the skill
        • Example use case for Now Assist Skill Kit
      • Configuring Now Assist Skill Kit
        • Configure a skill prompt
        • Configure skill deployment settings
        • Configure pre-processing and post-processing scripts
      • Using Now Assist Skill Kit
        • Create a skill
          • Clone and edit a ServiceNow skill
        • Create a prompt
          • Add a tool
            • Add a retriever
              • Retriever chunking and reranking
            • Add a web search
            • Add Predictive Intelligence
          • Use automated prompt optimization
        • Use prompt assistance
        • Test a prompt
        • Evaluate a prompt
        • Finalize and publish a skill
        • Activate a skill
        • Call a custom skill from a script
      • Now Assist Skill Kit reference
        • Now Assist Skill Kit roles
        • Field of use for Now Assist Skill Kit
        • Web search custom skill
    • AI Control Tower
      • Exploring AI Control Tower
        • AI Control Tower dashboard
        • Example of an AI system
        • AI assets
          • AI asset life cycle
          • Approvals
          • Cases
          • Inquiries
        • Explore the AI Control Tower Configurations
        • AI Case Management
      • Configuring AI Control Tower workflow
        • Activation and installation of AI Control Tower
        • Configure AI Control Tower
        • Configure Multi-instance management for AI Control Tower
      • Using AI Control Tower
        • Create an AI Control Tower Playbook workflow
        • Create a Now Assist approval task
        • Creating AI assets
          • Create AI system assets
          • Create AI model assets
          • Create prompt assets
          • Create dataset assets
        • View AI assets by life cycle stage
        • Complete AI asset Lifecycle
        • Create an AI case in the AI Control Tower
          • Create new AI case form
        • Create an AI issue in the AI Control Tower
          • Create new AI issue form
      • AI Control Tower References
        • AI Control Tower roles
        • AI Risk and Compliance roles
        • Tables installed with AI Control Tower
        • AI asset data model attributes
    • Natural Language Understanding
      • Exploring Natural Language Understanding
        • Activate the NLU Workbench
        • NLU Workbench roles
        • NLU Workbench properties
        • NLU language support
        • NLU Service updates
        • NLU models
      • Model management
        • Creating models
          • Create an NLU model from blank
          • Create an NLU model from a CSV file
          • Create an NLU model using a pre-built model
          • Duplicate an NLU model
          • Export an NLU model
          • Add an NLU model to an update set
          • Delete an NLU model
        • Build and train your model
          • NLU intents
            • Create an NLU intent
            • Reusing intents from prebuilt NLU models
            • Import an NLU intent
            • Resolve intent issues
          • NLU entities
            • Create a simple entity
            • Create a mapped entity
            • Create a pattern entity
            • Create a system-derived entity
            • Create an open-ended entity
            • Import entities
            • Using regular expressions in entities
          • NLU vocabulary
            • Create a regular vocabulary item
            • Create a pattern vocabulary item
            • Create a list vocabulary source
            • Create a table vocabulary source
            • Sync a table vocabulary source
            • Pre-built vocabulary
          • Test set creation and management
          • Train and try your NLU model
          • Test panel feedback
        • Test and publish your model
          • Test your model
          • Publish your NLU model
          • Compare draft and published versions of your NLU model
        • Irrelevance detection in NLU
        • Tune your model
        • NLU model settings
      • Multilingual model management
        • Model language grouping
        • Translate a multilingual model
        • Enable or disable a secondary model intent
        • Assign an NLU editor to a model
        • Import primary model content to a secondary model
      • Virtual Agent and NLU Workbench integration
      • NLU Workbench - Advanced Features
        • Install NLU Workbench - Advanced Features
          • Components installed with NLU Workbench - Advanced Features
        • Multi-model Batch Testing
          • Create a test set
          • Run a multi-model batch test
        • Cross-model Conflict Review
        • NLU Model Performance
        • NLU Expert Feedback Loop
        • Issue Auto Resolution Tuning in NLU
          • Issue Auto Resolution tuning options
        • Intent Discovery
          • Install Intent Discovery
            • Components installed with Intent Discovery
    • Natural Language Query
      • Exploring Natural Language Query
      • Using Natural Language Query
      • Configuring NLQ
        • Create an NLQ synonym
        • Create an NLQ shortcut
        • View NLQ logs
        • View NLQ Table Guesser logs
      • Natural Language Query References
        • NLQ properties
        • Natural Language Query roles
    • Predictive Intelligence
      • Explore Predictive Intelligence
        • Predictive Intelligence frameworks
      • Install Predictive Intelligence
      • Configure Predictive Intelligence
        • Configuration tips for Predictive Intelligence
        • Create a custom stopwords list
        • Create a word corpus
        • Quick start tests for Predictive Intelligence
        • Activate solution version
        • Export trained solutions to production
        • Configuring advanced settings for your ML solutions
          • Configure class recall for a classification solution
          • Configure TF-IDF for solutions
          • Configure XGBoost for classification or regression solutions
          • Configure DBSCAN for a clustering solution
          • Configure HDBSCAN for a clustering solution
          • Configure Connect Component algorithm and Levenshtein Distance method for a clustering solution
      • Creating and training solutions
        • Create and train a classification solution
          • Exclude a class from prediction
          • Exclude a class from solution training
          • Tune a trained classification solution
          • Configuring target metrics for a trained classification solution
          • Using Group By for classification
          • Model Explainability
        • Create and train a similarity solution
          • Update your similarity score threshold
        • Create and train a clustering solution
          • Assign a name to a cluster
          • Generate a representative sample of a cluster
          • Apply purity on a clustering solution
          • Analyze a cluster with a data source
        • Create and train a regression solution
        • View solution training progress
          • Review classification solution statistics
          • Review solution similarity examples
      • Using Predictive Intelligence
        • Using Machine Learning APIs
        • Testing and monitoring predictions
          • Test a classification solution prediction
          • Test a similarity solution prediction
          • Track classification prediction results over time
        • Reviewing your ML solution training jobs
        • Domain separation and Predictive Intelligence
        • Database View support for Predictive Intelligence
        • ServiceNow® apps and features that use Predictive Intelligence
          • Use Predictive Intelligence in Workflow Studio with ML actions
        • Using MLSolutionFactory scriptable objects
        • Preserve ML solutions during a system clone
      • Predictive Intelligence references
        • Data Encryption in Predictive Intelligence
        • Predictive Intelligence language support
        • Predictive Intelligence properties
        • Predictive Intelligence roles
    • Document Intelligence
      • Exploring Document Intelligence
      • Configuring Document Intelligence
        • Set up Document Intelligence
        • Install Document Intelligence
        • Upgrade to Document Intelligence 3.0 or later from version 2.4 or earlier
        • Configure Document Intelligence settings
        • Set up document extraction use cases
          • Create a document extraction use case
          • Create a field for data extraction
          • Deactivate a data extraction field
          • Configure data extraction modes
        • Manage document extraction use cases
          • Duplicate a document extraction use case
          • Export a document extraction use case
          • Import a document extraction use case
          • Delete a document extraction use case
        • Set up document classification use cases
          • Create a document classification use case
          • Create a document class
          • Train a use case
        • Manage document classification use cases
          • Delete a document classification use case
        • Manage field values
      • Integrating Document Intelligence with other applications
        • Integrate with a custom application or workflow
        • Integrate with Customer Service Management
        • Integrate with Financial Services Operations
        • Integrate with Accounts Payable Operations
        • Integrate with Automation Center
      • Using Document Intelligence
        • Create a document task
        • Complete a document task
          • Extract fields using the Document Intelligence workspace
          • Extract fields using the draw tool
          • Classify documents using the Document Intelligence workspace
      • Monitoring Document Intelligence performance
        • View reports on the Document Intelligence Admin home page
        • Document Intelligence monitoring dashboard
        • Use case performance dashboard
      • Document Intelligence references
        • Components installed with Document Intelligence
        • Confidence scores
        • Data extraction modes
        • Data normalization
        • Document field statuses
        • Document Intelligence forms
          • Check box list form
          • Single field form
          • Single field group form
          • Table form
        • Document Intelligence properties
        • Document Intelligence roles
        • Document Intelligence terminology
        • Document task statuses
        • Domain separation and Document Intelligence
        • Languages supported by Document Intelligence
        • Limitations in Document Intelligence
    • Now Assist in Document Intelligence
      • Exploring Now Assist in Document Intelligence
        • Use cases in Now Assist in Document Intelligence
        • Document Intelligence workspace with Now Assist
        • Supporting information for Now Assist in Document Intelligence
      • Configuring Now Assist in Document Intelligence
        • Activate a Now Assist in Document Intelligence skill
        • Set up a use case for Now Assist in Document Intelligence
        • Turn on Full automation mode for a document extraction use case
        • Edit a use case in Now Assist in Document Intelligence
        • Make a copy of a use case in Now Assist in Document Intelligence
        • Deactivate a use case in Now Assist in Document Intelligence
        • Delete a use case in Now Assist in Document Intelligence
      • Using Now Assist in Document Intelligence
        • Extract document data with Now Assist in Document Intelligence
        • Review document Q&As with Now Assist in Document Intelligence
      • Now Assist in Document Intelligence reference
        • Components installed with Now Assist in Document Intelligence
        • Data extraction modes in Now Assist in Document Intelligence
        • Document and visual insights AI agent
        • Field types in Now Assist in Document Intelligence
        • Now Assist in Document Intelligence forms
          • Question form for document Q&A setup
          • Field form for document extraction setup
          • Table form for document extraction setup
    • Task Intelligence
      • Exploring Task Intelligence
      • Configure Task Intelligence
        • Install Task Intelligence Admin Console
      • Manage machine learning models with Task Intelligence
        • Create a Task Intelligence model
        • Edit a Task Intelligence model
        • Assess a Task Intelligence model
          • Assess field-level accuracy for multi-output models
        • Task Intelligence Analytics and Monitoring
        • Export a Task Intelligence model
      • Task Intelligence references
        • Task Intelligence roles
        • Languages supported by Task Intelligence
    • Additional resources for AI products and solutions
HomeYokohama Enable AIEnable AI experiencesPredictive IntelligenceConfigure Predictive IntelligenceCurrent page
Table of Contents

Configure Predictive Intelligence

  •  
    • Yokohama
    • Xanadu
    • Washington DC
    • Vancouver
  • UpdatedJan 30, 2025
  • 1 minute read
    • Yokohama
    • AI Experiences

Configure solution definitions for Predictive Intelligence to train, test, and monitor solution definitions

Configuration

Use the following links to guide you as you set up your solution definition.

  • Configuration tips for Predictive Intelligence
  • Create a custom stopwords list
  • Create a word corpus
  • Quick start tests for Predictive Intelligence
  • Activate solution version
  • Export trained solutions to production
  • Configuring advanced settings for your ML solutions
On this page
  • Configuration
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