Manage other objects in BMC Remedy from your ServiceNow instance by creating the required object.

Before you begin

Role required: admin or Remedy_Admin

About this task

By default, the BMC Remedy spoke supports the change request, incident, and problem objects. To manage other objects, such as Product Catalog, create an object in your ServiceNow instance.

Procedure

  1. Navigate to All > BMC Remedy Spoke > Objects.
  2. Click New.
  3. On the form, fill these fields.
    Table 1. BMC Remedy Objects form
    Field Description
    Name Name of the required form. This value is unique to each object. For example, the form value for Product Catalog is PCT:Product Catalog.
    Label Label name to identify the record.
    Creatable Option to create records in the object. Select the option to create records and use the object in your flows.
  4. Click Submit.