Work on a fraud case for Card fraud
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- UpdatedFeb 2, 2023
- 2 minutes to read
- Utah
- Financial Services Operations
The Utah release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.
Work on a fraud case for Card fraud
Use Card fraud to work on a fraud case that is created for reviewing alerts that are flagged by customers or from external sources, ensure that any outstanding tasks are completed, and the cases are investigated and resolved.
Before you begin
Role required: sn_bom_fraud.agent or sn_bom_fraud.agent_connector
Important: For the agent connector role to work, it
must be combined with one of the CSM industry data model roles. For more information, see
Roles and Personas.
Procedure