Enabling AI search in the Customer and Consumer Service Portals for unauthenticated users

An administrator activates the AI search widgets so that guest users logging in to the Customer and Consumer Service Portals can use the AI search feature.

Before you begin

Role required: admin

You must configure AI Search for the Customer and Consumer Service Portals. For more information, see Enable and configure AI Search in Service Portal.

About this task

You must enable the Typeahead Search for the unauthenticated users to use the AI search feature. For more information on the widgets, see Typeahead Search widget.

Procedure

  1. Navigate to All > Service Portal > Widgets.
  2. Search for Typeahead Search.
  3. Click Typeahead Search.
  4. Select the Public check box.
  5. Click Update.
  6. Repeat the steps for the AI Search Assist widget.