Navigate directly to the product docs that you use by finding them on the home page as main tiles or on the top navigation bar as an alphabetized list.

Below the product tiles, click View all products to find content for a specific product in an alphabetical list. You can also switch your release version here to see the available products in each version.

When you log in to the site, you can view My Profile by clicking your name on the upper right. Select the release version you use, and the tiles on the doc site home page will point to that version.

Use the Release version menu to select a different supported version of a topic. If the topic doesn’t exist for that version, you're taken to the search page with results for the topic that you're looking for.

The doc site is better optimized for longer topics and search results. The left navigation menu stays in place as you scroll on longer topics, and you can minimize the menu if you'd like. You can also scroll the left navigation menu to find what you need without losing your place in the current topic.

Click an image to expand it into a larger version. Download the image if you want to, and close the window when you're done. Click the following image now to see how it works!

Looking for a version prior to Kingston? To open the documentation archive, click the Archive link from the top navigation bar, or the link at the bottom of the home page.

In the Release notes and upgrades section of the home page, click a family tile for the version you need. Or, select the version from the top navigation bar. The top navigation bar is available from all pages in the doc site, so you can jump to versioned release notes as needed.

When upgrading to a new release version, it's important to review the PRB release notes. The Personalized PRB release notes page contains a table of all the possible upgrade scenarios by target family. To review the PRB release notes that apply to your upgrade, filter the table and view the results in HTML or CSV format.

Example: Personalized PRB release notes for upgrades to New York

Each Store app version contains new features, changes, problem fixes, and other important information. Browse the cumulative Store version history pages from the doc site home page by navigating to Release notes and upgrades > Store.

To provide you with one location for all available features in each release family, the ServiceNow Store documentation was integrated into the product documentation. All Store product docs are labeled with a Request apps on Store section, which will send you to the Store to download any features you're interested in.

Let us know what you think! We’ve worked hard to redesign the doc site based on feedback you gave us. Improving the doc site experience is a top priority, so let us know what we can do to make it better.

You've been able to submit feedback on our content pages, and now you can submit feedback on our search too! When you submit feedback anywhere on our site, we receive a link to the topic you're looking at. We will evaluate the topic and turn your insights into improvements.