Key differences between on-call scheduling with NotifyNow and with Notify
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- UpdatedJan 30, 2025
- 1 minute read
- Yokohama
- Notify
There are key differences between on-call scheduling with NotifyNow and on-call scheduling with Notify.
Tracking responses to questions
The On call:Assign by Acknowledgement workflow no longer uses the Notify Question tables to track assignment responses. When you install On-Call Scheduling with Notify, the message_number column is added to the Notify Messages [notify_messages] table to track responses to on-call assignment requests. This column indicates if the contacted user accepted or rejected the assignment.
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Related Content
- Set up Notify with On-Call Scheduling
You can configure on-call scheduling to use Notify functionality to send SMS alerts and assign users to tasks based on the SMS responses.
- Controlling the on-call communication channel with Notify
Configure On-Call Scheduling with Notify to always use a user's preferred communication channel.
- Call a user from the WebRTC UI
Make outbound calls and receive a voice call in the browser through the WebRTC interface from On-Call Schedules landing page, Roster and Escalation Details dialog box and on-call calendar.