As a system administrator, you can create a module allowing users to open a knowledge homepage for a specific knowledge base or category.

Before you begin

Role required: admin

About this task

Note: This topic creates a legacy v3 knowledge homepage. You can create a portal homepage and configure it to get a new look and feel. For information, see Configure the Knowledge Management Service Portal.

Procedure

  1. In the application navigator, point to the application name and click the edit application icon (Edit Application icon).
  2. In the Modules related list click New.
  3. Enter a Title for the module.
  4. In the Link type field, select URL (from Arguments).
  5. In the Arguments field, append one or more of the following values to $knowledge.do#/search?.
    OptionDescription
    sysparm_kb=<knowledge base sys_id>

    Enter the sys_id of a knowledge base to show knowledge articles from that knowledge base by default.

    If the specified knowledge base does not exist, the default knowledge homepage appears when accessing the custom homepage module.
    sysparm_category=<knowledge category sys_id>

    Enter the sys_id of a knowledge category to show knowledge articles from that category by default.

    If the specified category does not exist, the default category for the selected knowledge base appears when accessing the custom homepage module.
    Note: The category passed in this parameter must belong to the knowledge base passed in the sysparm_kb parameter.
    sysparm_order=<view_count, last_modified, or relevancy>

    Enter the default sort order for articles to appear in.

Example