The CSDM framework provides standard fields and values that you can use to track the life cycle of an asset or a CI. The logical life-cycle value pairs represent the overall life cycle of logical assets and CIs as related to their products.

Life-cycle values for logical CIs, assets, and IBIs

A logical or software asset includes items like applications, services, and licenses.

A life-cycle value pair is the combination life cycle stage and life cycle stage status values for a CI, asset, or IBI over the life cycle of a product instance. For example, a logical CI in the Operational stage might change status over time from In Use to Pending Retirement to End of Support. A different logical CI in the Operational stage might go from In Use status directly to End of Support status without ever having been in the Pending Retirement status.

Note: A CI might be in the Operational stage, but might no longer be supported by the vendor or publisher or third-party. That doesn’t mean, however, that it can be or should be retired.

Logical life cycle process for software: ideation, purchase, design, inventory, deploy, operational, defective, missing, and end of life.
The stage and status values logical items are visible only in tables related to logical items in Asset Management and the CMDB.
Note: The [life_cycle_control] table uses the type of CI (hardware, document, logical and so on) to determine which life cycle stage status values are available for each life cycle stage.

For additional information on how you can benefit from implementing life-cycle value pairs for CMDB entities, see the 'Map existing status values to CSDM life-cycle value pairs' section in the 'Foundation domain' topic.

Service instance life cycles

Because service instances are logical in nature, they should use the Logical life-cycle value pairs. Service instances follow the same life-cycle guidance as any other logical CI.

See Monitor the health of application services on the Application Services dashboard.

Holistic Life cycle: CMDB Logical Tables (from cmdb_ci)​

CSDM videos in the ServiceNow Community

Playlist of all CSDM videos