CSDM Data Foundations dashboard
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- UpdatedJan 30, 2025
- 3 minutes to read
- Yokohama
- Common Service Data Model
The CSDM Data Foundations dashboard displays key CSDM indicators on a single page to help you get the full benefit from your ServiceNow AI Platform products.
Access the dashboard
Use either of the following methods to open the dashboard:
Navigate to , and then select CSDM Data Foundations Dashboard.
- In CMDB Workspace, navigate to .
- Select Management in the CMDB Workspace menu bar.
- Select CSDM Data Foundations Dashboard in the Optimize section of the Management tools.
Select the change dashboard icon (
) to toggle between the CSDM and CMDB dashboards.
Example
The reports on each tab display the data metrics that are appropriate for the maturity of your organization's CSDM implementation stage (foundation, crawl, walk, run, and fly). A label on each report identifies the metric being displayed.
In this example, a report on the Run tab indicates that several business service offerings don't have the required relationships to service instances . With this knowledge, Service owners can add the relationships to ensure that customer service agents get complete information on the upstream impacts of applications that are down.
Tabs on the dashboard
- The Foundation domain involves tables that contain base data that is referenced from or to objects in the other CSDM domains. Foundation data is required before you can use ServiceNow products or add data to the CMDB. See 'Foundation' stage reports on the CSDM Data Foundations dashboard.
- In the Crawl stage, you work on base-system CMDB tables that are associated with IT Service Management (ITSM). See 'Crawl' stage reports on the CSDM Data Foundations dashboard.
- In the Walk stage, you identify and populate the network infrastructure CIs and applications that your organization's technical teams support. See 'Walk' stage reports on the CSDM Data Foundations dashboard.
- In the Run stage, you set up the relationship between a technology and the business that sells and/or consumes the technology. See 'Run' stage reports on the CSDM Data Foundations dashboard.
- When you reach the Fly stage, you've accomplished all or most of the process of implementing the CSDM framework. The fly stage completes the process. See 'Fly' stage reports on the CSDM Data Foundations dashboard.
Managing performance of data collection
- App services that are missing a business app relationship
- Business apps that are missing an app service relationship
- App services where the relationship to business apps is not Consumed by
Related Content
- Configure the CSDM Data Foundations dashboard
Use the CSDM Data Foundations dashboard to monitor and evaluate key foundational metrics of the CSDM framework.
- Monitor system foundations in the CSDM and the CMDB Data Foundations Dashboards
The ServiceNow CSDM and CMDB Data Foundations Dashboards store app contains dashboards which provide insights into the key foundational metrics of your CMDB and Common Service Data Model (CSDM). This app provides recommendations to ensure that the CMDB and CSDM are properly configured for optimal usage and to mitigate any potential risks.