Include or exclude KPIs and metrics as needed in your organization, and configure system behaviour when CIs fail metric health tests.

Before you begin

To start collecting and reporting CMDB health KPIs and metrics, you must first enable and configure the CMDB health dashboard jobs.

Role required: itil_admin (on top of itil)

About this task

If Domain Support - Domain Extensions is activated, then you can configure aggregation preferences per domain.

Procedure

  1. Navigate to All > Configuration > Health Preference.
  2. Select Health Metrics on the right-hand side bar.
    1. In the Select Metric drop-down list select the Completeness, Compliance, or the Correctness KPI and toggle Active to included that KPI and its associated metrics in CMDB Health analysis and reporting.
    2. In the Select Metric drop-down list select a metric, such as Required, and configure its associated fields.
      For a metric:
      FieldDescription
      Active Activate the metric to include it in the aggregated health report for the respective KPI.
      Failure Threshold

      Threshold number of CIs that can fail the health metric test. When reached, health processing stops for the metric for this cycle.

      Maximum number is 100,000, even if you specify a higher number.
      Create Task If a CI fails the metric test, create a task with details about the failure. You can then view any generated tasks in the CMDB Workspace store app, and configure remediation for the task.
      Task Assignee Group An assignment group for the task.
  3. Select Save.