Create multi-instance support for VMware Workspace ONE Unified Endpoint Management (UEM)

If you need to connect to multiple instances of VMware Workspace ONE Unified Endpoint Management (UEM), then create multiple connections and scheduled imports to import data from multiple data servers.

Before you begin

Ensure that you are in the Service Graph Connector for VMware Workspace ONE UEM application scope.

Role required: admin

Procedure

  1. Navigate to All > Service Graph Connector VMWare Workspace > Setup.
  2. On the left side bar, click the Create another OAuth connection icon Create another OAuth connection icon..
  3. On the Service Graph Connector for VMware Workspace ONE UEM page, in the Create another connection section, select the task Update Scheduled Data Import access and do the following:
    1. For the Update Scheduled Data Import access task, select Configure.
    2. Select the Global application scope by using the application picker.
    3. In the Application Access related list, select the Can create, Can update, and Can delete check boxes, if not already selected.
    4. Select Update to close the tab and return to the guided setup.
    5. Modify the application scope again to Service Graph Connector for VMWare Workspace ONE UEM by using the application picker.
    6. Set the Update Scheduled Data Import access task to complete by selecting Mark as Complete.
  4. On the Service Graph Connector for VMware Workspace ONE UEM page, in the Create another connection section, select the task Update Data Source Access and do the following:
    1. For the Update Data Source Access task, select Configure.
    2. Select the Data Source [sys_data_source] table.
    3. Select the Global application scope by using the application picker.
    4. In the Application Access related list, select the Can create, Can update, and Can delete check boxes, if not already selected.
    5. Select Update to close the tab and return to the guided setup.
    6. Modify the application scope again to Service Graph Connector for VMWare Workspace ONE UEM by using the application picker.
    7. Set the Update Data Source Access task to complete by selecting Mark as Complete.
  5. On the Service Graph Connector for VMware Workspace ONE UEM page, in the Create another OAuth connection section, select the task Clear Cache for Datasource and Import set and do the following:
    1. Select the Global application scope by using the application picker.
    2. For the Clear Cache for Datasource and Import Set task, select Configure.
    3. Enter the following script. 
      
      GlideTableManager.invalidateTable("sys_data_source");
      GlideCacheManager.flushTable("sys_data_source");

      GlideTableManager.invalidateTable("scheduled_import_set");
      GlideCacheManager.flushTable("scheduled_import_set");

      GlideTableManager.invalidateTable("sys_db_object");
      GlideCacheManager.flushTable("sys_db_object");
    4. Select Run Script.
    5. Modify the application scope again to Service Graph Connector for VMWare Workspace ONE UEM by using the application picker.
    6. Set the Clear Cache for Datasource and Import set task to complete by selecting Mark as Complete.
  6. On the Service Graph Connector for VMware Workspace ONE UEM page, in the Create another OAuth connection section, do the following:
    Note: You need to the following information from your VMware Workspace ONE UEM administrator:
    • Client ID
    • Client Secret
    • Token URL
    • Connection URL

    To get more information about how to get OAuth credentials, see the VMware documentation on the VMware documentation site. To get more information about the Token URL, see the Workspace ONE Access Token URL documentation on the VMware documentation site.

    1. In the Create or Edit connection, select Configure.
    2. Do one of the following:
      • To create a new connection, select Add Connection.
      • To edit an existing connection, select the Edit button.
    3. On the form, fill in the fields or edit as needed.
      Table 1. Connection form
      FieldDescription
      Connection Name Display name for the connection.
      Connection URL Connection URL for the new connection.
      Use MID Server Option to select a MID Server that sends this connection. Using a MID Server is not compatible with mutual authentication.
      MID Server MID Server for the connection.
      OAuth Entity Name Display name for OAuth Entity.
      OAuth Client ID Client ID for the provider.
      OAuth Client Secret Client Secret for the provider.
      OAuth Token URL Callback URL for the provider.
    4. Do one of the following:
      • To create the new connection, select Create and Get OAuth Tokens.
      • To save the edits for the existing connection, select Edit and Get OAuth Token.
    5. When you're finished, select Mark as Complete.
  7. On the Service Graph Connector for VMware Workspace ONE UEM page, in the Create another OAuth connection section, select the task Create data sources and scheduled data imports and do the following:
    1. In the Create data sources and scheduled data imports section, select Configure.
    2. On the form, fill in the fields.
      Table 2. SG-Workspace ONE UEM Create Data Source and Scheduled Import form
      Field Description
      Scheduled Data source and Import name prefix Contents of this field that will be prepended to the Scheduled Data Import name.
      Connection and Credential Alias Connection and Credential Alias of the import. Select the connection alias that was created in the previous step.
      Run Scheduled Imports as User User who will run the scheduled data import.
    3. In the Help task bar, click Mark as Complete.