Manually create a de-duplication task when it is not automatically created. You can then use the Duplicate CI Remediator or the De-duplication dashboard in CMDB Workspace to remediate the manually created task.

In some situations, duplicate CIs are not automatically detected and de-duplication tasks are not automatically generated. Such situation happens with a class for which identification rules are not defined and the identification engine cannot be applied. However, you still want to reconcile these duplicate CIs by utilizing the Duplicate CI Remediator or the De-duplication dashboard in CMDB Workspace.

Use the CMDBDuplicateTaskUtils API to manually create a de-duplication task in which all duplicate CIs are specified. The de-duplication tasks that you create manually and the automatically created tasks, are stored in the same table ([reconcile_duplicate_task]) and are processed in the same manner.

Note: You can manually create a de-duplication task only for CMDB CIs and a CI can be specified as a duplicate CI only in a single de-duplication task.