Define a token in your ServiceNow instance to set up a message authentication with your Alexa account.

Before you begin

Role required: admin

Procedure

  1. In the navigation filter of your ServiceNow instance, enter message_auth.list and click New.
  2. Select a message authentication type for Alexa and open the record.

    Your ServiceNow instance provides you with the following authentication types by default.

    • ServiceNow Virtual Agent Alexa App - Static
    • ServiceNow Virtual Agent Alexa App - Hash
  3. On the form, fill in the fields.
  4. Click Update.