Configure Conversational Integration with LINE

Install and set up the Conversational Integration with LINE application to enable your users to interact with virtual and live agents.

Before you begin

Role required: admin

About this task

This task provides the general steps to integrate the LINE messaging app with a ServiceNow application using the Conversational Integration with LINE application.

Procedure

  1. Install Conversational Integration with LINE.
  2. Set up Conversational Integration with LINE.
  3. Design virtual agent topics to capture information from a LINE chat conversation.
  4. (Optional) Close idle LINE chat conversations.
  5. (Optional) Transfer LINE chat conversations to live agents.