Link bot response control
-
- UpdatedJan 30, 2025
- 3 minutes to read
- Yokohama
- Virtual Agent
Use the Link bot response control in a Virtual Agent topic to present a bot response. The response contains a header prompt with either a single URL link to an item or multiple URL links for up to three items.
Note: If you are using the link bot response control for Virtual Agent conversations on Now mobile apps, web links open in the mobile browser. If
you want links to open in a native mobile screen within the mobile app, create deep links
for items in your conversation topics. For details about deep linking in mobile apps, see
the MobileDeepLinkGenerator -
Global API.
Link bot response control properties
| Property | Description |
|---|---|
| Node name | Name that identifies this Link bot response control node in the topic flow. |
| Link list | Type of links returned in the output result.
|
| Single link properties | |
| Header | Message displayed above the URL link. The message can be a string with variables or a script. |
| Label | Text that identifies a single link in the bot bubble. The text can be a string with variables or a script. |
| Link | Link to a single item, such as a website page or a particular record. The
link can be a string with variables or a script that returns a valid URL as a
string. For example, you can enter the complete URL, such as
https://servicenow.com. |
| Multiple links properties | |
| Header Message | Text prompt that is displayed above the list of links. The prompt can be a string with variables or a script. |
| Link List Value Expression | Script that creates a list of links to display. The script includes the following parameters: link URL, link display label, link description, and link context. |
| Advanced | |
| Hide this node | |
| Conditionally show this node if | No-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true. |
Channel support
Example single-link bot response control
Note: Virtual Agent Designer controls may display and function
differently in other channels.
| Single link bot response properties | Link bot response output |
|---|---|
|
|
Example multiple-link bot response control properties
| Multi-link bot response properties | Link bot response output |
|---|---|
|
Note: Multi-link bot output is also supported in Microsoft Teams, Slack,
Workplace, and Facebook Messenger. |