A recipient list lets you specify a filter to fetch a list of users. Use the recipient list as the contact for a particular communication plan.

Before you begin

Role required: sn_comm_management.comm_plan_admin or admin

About this task

Sometimes, the contacts that you want to include in a plan can only be known dynamically. For example, you might want the support group associated with a particular business service in an incident to be involved in the communication plan. The support group might change depending on the business service that you select. In such a case, a recipient list provides the flexibility to add recipients dynamically.

Procedure

  1. Navigate to All > Task Communications Management > Administration > Recipients Lists.
  2. Click New to create a new recipient list.
  3. On the form, fill in the fields.
    Table 1. Recipients Lists form
    Field Description
    Name Name of the recipient list.
    Type Type of recipient.
    State [Read only] The state of the recipient list.
    Setup
    Method The method used to generate the recipient list.
    • Upload File: Upload an Excel file with the recipient information to create a recipient list. This list is static.
    • Dynamic Condition: Use scripts or conditions to receive recipient information.
  4. Click Submit.
    A recipient list is defined for the contact.

What to do next

Define a communication contact for the task.