Using multilingual email notifications, you can send email notifications in the recipient’s preferred language and can easily manage notification content in different languages.

Email notification translation

You can customize email notifications for users across multiple regions based on their preferred language. For example, a recipient whose language is set to French will receive notification emails in French, while a German requester would be notified in German.

Two types of translations are available for email notifications:
  • Static translation

    Customize email notifications for recipients across multiple regions based on their preferred language. With static translations, the translation request goes to a translator.

  • Dynamic translation

    Customize email notifications automatically for users across multiple regions based on their preferred language.

You can also send emails using a combination of both static and dynamic translation. For example, if an email has to be sent in English, French, Spanish, and German and the translated templates for French and Spanish already exist, then the dynamic translation will only happen for German.

User preference for email translation

The preferred language set is honoured when the property is set to true. To set user preference for email translation:
  • Set the glide.email.translation.honour.user_preference property to true.
  • Navigate to User menu > Preferences > Language & region, select and set the preferred language.

Groups

If there is no group email ID, a notification triggered for a group with multilingual recipients can send a group email to different people with different language preferences.

If there is a group email ID, an email is sent in a single language to all the recipients in the group. The recipient’s preferred language is not considered.

Email notification translation plugins

Activate the glide notification translation plugin to send multi-lingual emails based on the recipient’s preferred language. The localization framework plugin is activated by default along with the Glide notification translation plugin.

Activate the translated email retention plugin to archive emails.