Change Virtual Agent and Agent Chat system messages
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- UpdatedJan 30, 2025
- 1 minute read
- Yokohama
- Conversational Interfaces
Customize the default system messages displayed during Virtual Agent conversations and Agent Chat.
Before you begin
Role required: virtual_agent_admin or admin
About this task
Note: While the chat widget uses the Messages table [sys_ui_message] to configure the greeting and closing messages, third-party Conversational Integrations (such as Microsoft Teams) use system messages. To change them, modify these messages in System Messages as follows:
- For greetings that call vaSystem.getTopicSelectionMessage(), modify the value of com.glide.cs.topic_picker_msg.
- For closings that call vaSystem.endConversation(), modify the value of com.glide.cs.conversation_ended_msg.
Procedure