With the ServiceNow Platform, service providers (SPs) can provide their customers with faster onboarding, meet compliance, and protect their data using domain separation. You can separate client data, processes, and reports into logical groupings called domains. SPs control who sees and accesses what content. You can create and modify guided tours that apply to specific domains in your instance as well as tours that are available to users globally.

Create domain-separated guided tours

You can assign a domain to a guided tour during its creation or edit the domain of the tour at any time.

Before you begin

Role required: guided_tour_admin or admin. To use domain separation in guided tours, you must request domain separation.
Note: The Guided Tour Designer requires Core UI. For more information, see Activate Core UI.

Procedure

Add the Domain column to the list:
  1. Navigate to All > Guided Tour Designer > Guided Tours.
  2. Select Gear icon and add the Domain columns.
    The Domain column indicates the domain to which a tour belongs.
Set a Domain for the guided tour:
  1. Select the globe icon and then select Domain scope.
    Figure 1. Domain picker

    Domain picker
  2. From the Domain scope list select a domain.
  3. Create a tour.
Change the Domain of a guided tour:
  1. Navigate to All > Guided Tour Designer > Guide Tours.
  2. Select the tour for which you want to change the domain.
  3. Click hamburger icon, select Configure, and then selectForm Design.
    Select form design.
  4. On the Form Design page, drag Domain from the Fields list and drop it in the form designer.
    Drag and drop the Domain element from the Fields list to the form designer.
  5. Select Save.
  6. Go back to the Form view.

    You will see that the Domain field has been added to the form.


    The Domain field is added to the form.
  7. Select any domain you prefer.

Result

In the specified domain, the saved version of the tour overrides the original for users in that domain.