Use schedules to specify when service level agreements or inactivity monitors are active, or to specify when on-call rotations should take effect. Schedules are rules that include or exclude time for various actions or tasks.

For example, if a service level agreement is set to an 8-5 Weekdays schedule, the SLA only counts time during those hours. Generate and validate schedules in the System Scheduler > Schedules menu.

Note: The legacy functions that you may have used, on the System Scheduler > Schedules and Fiscal Calendar menus, to define schedules and fiscal calendars, continue to be supported. However, you should use the Business Calendar menu in their places to define calendars and schedules and then associate them with specific ServiceNow AI Platform packages. To learn more about defining and using business calendars, see Creating business calendars.