Platform Analytics Solutions come configured with the expectation that you keep your ServiceNow AI Platform data in a standard set of tables and fields. If you are using different fields, configure the Solutions to point to the correct locations.

Tip: You may find it convenient to use the Performance Analytics admin console as the starting point for configuring Platform Analytics Solutions. From the admin console, you can perform the following actions:
  • Activate the Solution from the plugins list or through a guided setup, if one is available. (You cannot activate Solutions that are only available on the ServiceNow Store from the admin console.)
  • Check whether Performance Analytics is fully activated on this instance.
  • Run diagnostics.
  • Look up KPIs to configure.
  • Use Dependency Assessment to find the related indicators, breakdowns, and sources for your Solution.

For more information, see Performance Analytics Admin Console.

Run diagnostics

After you install any Platform Analytics Solutions, run all diagnostics on all records, as described in Execute diagnostics for all records. These diagnostics can catch many mismatches between the configuration of your Platform Analytics Solutions and your tables.

Domain separation and 'Run As' user

By default, System Administrator is the Run As user for data collection jobs in the Platform Analytics Solutions. Verify that this user exists on the instance, and whether this user has the appropriate level of access. An inappropriate Run As user can cause errors or limit the data that is collected. If you have Domain Separation enabled, ensure you set an appropriate Run As user in each domain.