Review this topic to see a sample of ServiceNow applications and features that leverage Predictive Intelligence functionality.

When applicable, ServiceNow teams work together to create products that apply the artificial intelligence and machine learning capabilities that Predictive Intelligence provides.

These teams have customers in different business units (BUs) and industries. For example, the Customer Service Management (CSM) marketing, product, design, development, and documentation teams partner with the platform Predictive Intelligence team to deliver BU-specific products to ServiceNow CSM customers.

Here is a listing of some of the ServiceNow products that use Predictive Intelligence functionality.
Machine Learning solutions for Strategic Portfolio Management Machine Learning solutions for Knowledge Management Machine Learning solutions for IT Service Management
Machine Learning solutions for HR Service Delivery Machine Learning solutions for HR Service Delivery Agent Workspace Issue assignment using the Governance, Risk, and Compliance Predictive Intelligence plugin
Machine Learning solutions for Vulnerability Response Machine Learning solutions for Customer Service Management Machine Learning solutions for Search administration
Machine Learning solutions for Field Service Management Machine Learning solutions for Event Management Machine Learning solutions for Flow Designer