Using Natural Language Query

NLQ overview

NLQ turns your plain-language requests into structured queries of your data. You don't need to know how to use the condition builder, because NLQ constructs and displays the conditions for you.

If you have a role such as itil that can view and interact with tables, you can use NLQ by selecting the natural language filter icon.

NLQ works on any list on the platform. It returns results only from the table or list you query on.

Find and use the natural language filter

Selecting the natural language filter icon brings up the NLQ interface.

Enter your request in the What do you want to see field, then select Ask. NLQ parses your request, then displays the query in the condition builder. The results of the query are displayed in the list.

With the default configuration of NLQ, you can continue to refine your query by entering another request into the What do you want to see field.

This example image and procedure illustrates how to build a query using NLQ:

1. On the Incident table in the natural language filter, enter show me active hardware tickets and select the Ask button.
2. The condition builder displays All > Active = true > Category = Hardware as the query. The filtered results are displayed in the list.
3. To narrow down the list of results further, enter without assignment group. Notice that as you type, NLQ displays possible matches for columns and fields. Select assignment group from the list of suggestions, and then Ask.
4. In the condition builder, NLQ adds >Assignment group is empty to the query. The list refreshes to display only the matching rows.
5. To reset and start a new query, delete everything in the condition builder so that only All remains.

Useful information

Tips for improving your queries