Skip to main contentSkip to search
Powered by Zoomin Software. For more details please contactZoomin
Product Documentation | ServiceNowProduct Documentation | ServiceNow
Product Documentation | ServiceNow
  • Home
  • Technical Documentation
  • Release Notes
  • API Implementation
  • Accessibility
  • EnglishDeutsch日本語한국어FrançaisPortuguês
  • CommunityAsk questions, give advice, and connect with fellow ServiceNow professionals.
    DeveloperBuild, test, and deploy applications
    DocumentationFind detailed information about ServiceNow products, apps, features, and releases.
    ImpactAccelerate ROI and amplify your expertise.
    LearningBuild skills with instructor-led and online training.
    PartnerGrow your business with promotions, news, and marketing tools
    ServiceNowLearn about ServiceNow products & solutions.
    StoreDownload certified apps and integrations that complement ServiceNow.
    SupportManage your instances, access self-help, and get technical support.

Xanadu Enable AI

Filters

Clear All Filters
Versions
Products
Clear All Filters

Natural Language Query

Watch
Save as PDF
Save topicSave topic & subtopicsSave entire publication
Share this page
Share to emailCopy latest version URL
Feedback
Print
Table of contents
  • Enable AI experiences
    • Now Assist
      • Exploring Now Assist
        • Now Assist Admin console
        • Now Assist panel
        • Now Assist context menu
          • Email recommendations by Now Assist context menu
        • Now Assist skills
          • Analysis skills
            • Alert analysis
            • Alert investigation
            • Contract analysis
            • Post incident analysis
            • Sentiment Analysis
          • Conversational solutions skills
            • Agile story generation
            • Incident assist
            • Manage duplicate CIs
            • Service Graph Connector diagnosis
            • Task generation in Collaborative Work Management
          • Content management skills
            • Contract metadata extraction
          • Content generation skills
            • KB generation
            • Resolution notes generation
          • Content and record summary skills
            • Record summarization
            • Change request summarization
            • Chat summarization
            • CI summarization
            • Correlation insights for records in Security Operations
            • Docs summarization in Collaborative Work Management
            • Feedback and multi feedback summarization
            • Fulfiller summarization
            • Gen AI Docs
            • Email project summary
            • Sidebar discussion summarization
            • Test summarization
            • Work order task closure summarization
          • Explanation skills
            • Change request risk explanation
          • Recommendation skills
            • Chat reply recommendation
            • Email recommendation skill
              • Major Incident Management email content recommendation
            • Security incident recommended actions
          • Skills in the Creator workflow
            • App generation
            • Catalog item generation
            • Intelligent code recommendations
            • Data visualization generation
            • Flow generation
            • Flow recommendations
            • Playbook generation
            • Refine content
            • RPA bot generation
            • Spoke generation
            • UI generation
          • Skills in the Platform workflow
            • Conversational experience
              • Now Assist Multi-Turn Catalog Ordering
              • Now Assist Q&A Genius Results
              • Now Assist Topics
              • Subflows and actions
            • Knowledge content recommendation
            • Platform skills
              • Navigation
        • Now Assist Guardian
        • Translation for Now Assist
        • Writing instructions for large language models
      • Configuring Now Assist settings and features
        • Install Now Assist plugins
        • Turn on the Now Assist panel
        • Activate a Now Assist skill
          • Configure chat summarization
          • Configure email reply recommendation
        • Edit a Now Assist skill
        • Make a copy of a Now Assist skill
          • Configure case or incident summarization in the Now Assist Admin console
        • Troubleshoot a Now Assist skill
        • Enable translation for Now Assist applications
          • Microsoft Azure OEM for Dynamic Translation in Now Assist
        • Review Now Assist account information
          • Assign the data steward role
          • Opt out of data sharing for Now Assist
        • Activate offensiveness protection for generative AI
        • Configure prompt injection attack protection
        • Configure sensitive topic filters
        • Export Now Assist Guardian logs
        • Manage large language models
      • Analyzing Now Assist performance
        • Exploring Now Assist Analytics
        • Configuring Now Assist Analytics
          • Map a skill to a dashboard
        • Using Now Assist Analytics
          • Overall health
          • Self-Service performance
          • Skills performance
            • Skill details
        • Now Assist Analytics reference
          • Now Assist Analytics roles
          • Now Assist Analytics indicators
      • Now LLM Service updates
      • Now Assist reference
        • Now Assist Admin roles
        • User data usage policy for Now Assist
        • Domain separation in the Now Assist Admin console
        • Performance Analytics indicators for generative AI
      • Knowledge Graph
        • Exploring Knowledge Graph
          • Access Knowledge Graph Schemas
          • Leverage Knowledge Graph prebuilt integration with Virtual Agent
          • Leverage Knowledge Graph prebuild integration with AI Agents
        • Configuring Knowledge Graph
          • Configure Microsoft OneDrive application for Knowledge Graph
        • Using Knowledge Graph Designer
          • Create a Knowledge Graph schema
          • Edit a Knowledge Graph schema
          • Manage nodes in a Knowledge Graph schema
          • Add or delete edges to a Knowledge Graph schema
          • Test a Knowledge Graph schema
            • Analyze Knowledge Graph logs for debugging
          • Create a copy of a Knowledge Graph schema
        • Reference for Knowledge Graph
      • Generative AI Controller
        • Exploring Generative AI Controller
          • Domain separation and Generative AI Controller
        • Configuring Generative AI Controller
          • Installing Generative AI Controller
          • Configuring API credentials for generative AI capabilities
            • Aleph Alpha
            • Amazon Bedrock
            • Azure OpenAI
            • Google AI Studio
            • Google Vertex AI
            • IBM watsonx
            • OpenAI
            • Generic large language model (LLM)
          • Configure a generic large language model (LLM) connector
          • Set a provider for a generative AI capability
          • Select a model for Amazon Bedrock
          • Enable a generative AI capability in Virtual Agent Designer
          • Configure sensitive data handling for generative AI
          • Configure small talk filters
          • Enable recursive summarization for large inputs
          • Enable Dynamic Translation for capabilities in Generative AI Controller
          • Disable Dynamic Translation for LLM Virtual Agent conversations
          • Configure rate limiting for providers
        • Using Generative AI Controller
          • Use Generative AI Controller with Workflow Studio
          • Use Generative AI Controller with Virtual Agent Designer
          • Use Sentiment Analysis with Workflow Studio
          • Use a script with Generative AI Controller
        • Reference for Generative AI Controller
          • Generate Content action
          • Generic Prompt action
          • Sentiment Analysis action
          • Summarize action
    • Now Assist AI Agents
      • Exploring Now Assist AI Agents
        • AI Agent Studio
        • Domain separation and Now AssistAI Agent Studio
        • Multiple conversations in Now Assist AI Agents
        • Hide citations for agentic workflows or AI agents
        • Follow-up conversations after AI agent execution
        • Now Assist AI Agents agentic workflows
          • Platform agentic workflows
            • Analyze incident trends
            • Classify tasks
            • Generate resolution plans
            • Identify ways to improve services
            • Investigate IT problems
            • Suggest survey responses
        • General guidelines for creating AI agents and agentic workflow
      • Configuring Now Assist AI Agents
        • Install Now Assist AI Agents
        • Enable Now Assist Guardian in AI Agents
        • Set up long-term memory
        • Select Large Language Models (LLMs)
      • Create an AI agent
        • Find AI agents
        • Duplicate an AI agent
        • Modify an AI agent
        • Add a tool to an AI agent
          • Catalog item
          • Conversational topic
          • File upload
          • Flow action
          • Knowledge Graph
          • Now Assist skill
          • Record operation
          • Script
          • Search retrieval
          • Subflow
          • Web search
        • Test an AI agent
        • Delete an AI agent
      • Create an agentic workflow
        • Duplicate an agentic workflow
        • Activate an agentic workflow template
        • Modify an agentic workflow
        • Test an agentic workflow
        • Execute an agentic evaluation run
          • General guidelines for agentic evaluation runs
        • Delete an agentic workflow
      • Examples of using AI agents
        • Resolve an incident
      • Now Assist AI Agents reference
        • AI Agent Analytics dashboard
        • Agentic evaluation run results
        • Now Assist glossary
    • Now Assist Data Kit
      • Exploring Now Assist Data Kit
      • Configuring Now Assist Data Kit
        • Install Now Assist Data Kit
      • Using Now Assist Data Kit
        • Add a dataset
        • Create a derived dataset
        • Add a ground truth to each dataset record
      • Now Assist Data Kit reference
        • Now Assist Data Kit roles (sn_data_kit.admin)
        • Now Assist Data Kit roles (sn_data_kit.analyst)
    • Now Assist Skill Kit
      • Exploring Now Assist Skill Kit
        • General guidelines for Now Assist Skill Kit
          • Scoping the skill
          • Creating a dataset using Now Assist Skill Kit
          • Developing the prompt
          • Evaluating the prompt
          • Deploying and monitoring the skill
        • Example use case for Now Assist Skill Kit
      • Configuring Now Assist Skill Kit
        • Configure a skill prompt
        • Configure skill deployment settings
      • Using Now Assist Skill Kit
        • Create a skill
        • Create a prompt
          • Add a retriever
            • Retriever chunking and reranking
        • Use prompt assistance
        • Test a prompt
        • Evaluate a prompt
        • Finalize and publish a skill
        • Activate a skill
        • Call a custom skill from a script
      • Now Assist Skill Kit reference
        • Now Assist Skill Kit roles
        • Field of use for Now Assist Skill Kit
    • Natural Language Understanding
      • Exploring Natural Language Understanding
        • Activate the NLU Workbench
        • NLU Workbench roles
        • NLU Workbench properties
        • NLU language support
        • NLU Service updates
        • NLU models
      • Model management
        • Creating models
          • Create an NLU model from blank
          • Create an NLU model from a CSV file
          • Create an NLU model using a pre-built model
          • Duplicate an NLU model
          • Export an NLU model
          • Add an NLU model to an update set
          • Delete an NLU model
        • Build and train your model
          • NLU intents
            • Create an NLU intent
            • Reusing intents from prebuilt NLU models
            • Import an NLU intent
            • Resolve intent issues
          • NLU entities
            • Create a simple entity
            • Create a mapped entity
            • Create a pattern entity
            • Create a system-derived entity
            • Create an open-ended entity
            • Import entities
            • Using regular expressions in entities
          • NLU vocabulary
            • Create a regular vocabulary item
            • Create a pattern vocabulary item
            • Create a list vocabulary source
            • Create a table vocabulary source
            • Sync a table vocabulary source
            • Pre-built vocabulary
          • Test set creation and management
          • Train and try your NLU model
          • Test panel feedback
        • Test and publish your model
          • Test your model
          • Publish your NLU model
          • Compare draft and published versions of your NLU model
        • Irrelevance detection in NLU
        • Tune your model
        • NLU model settings
      • Multilingual model management
        • Model language grouping
        • Translate a multilingual model
        • Enable or disable a secondary model intent
        • Assign an NLU editor to a model
        • Import primary model content to a secondary model
      • Virtual Agent and NLU Workbench integration
      • NLU Workbench - Advanced Features
        • Install NLU Workbench - Advanced Features
          • Components installed with NLU Workbench - Advanced Features
        • Multi-model Batch Testing
          • Create a test set
          • Run a multi-model batch test
        • Cross-model Conflict Review
        • NLU Model Performance
        • NLU Expert Feedback Loop
        • Issue Auto Resolution Tuning in NLU
          • Issue Auto Resolution tuning options
        • Intent Discovery
          • Install Intent Discovery
            • Components installed with Intent Discovery
    • Natural Language Query
      • Exploring Natural Language Query
      • Using Natural Language Query
      • Configuring NLQ
        • Create an NLQ synonym
        • Create an NLQ shortcut
        • View NLQ logs
        • View NLQ Table Guesser logs
      • Natural Language Query References
        • NLQ properties
        • Natural Language Query roles
    • Predictive Intelligence
      • Explore Predictive Intelligence
        • Predictive Intelligence frameworks
      • Install Predictive Intelligence
      • Configure Predictive Intelligence
        • Configuration tips for Predictive Intelligence
        • Create a custom stopwords list
        • Create a word corpus
        • Quick start tests for Predictive Intelligence
        • Activate solution version
        • Export trained solutions to production
        • Configuring advanced settings for your ML solutions
          • Configure class recall for a classification solution
          • Configure TF-IDF for solutions
          • Configure XGBoost for classification or regression solutions
          • Configure DBSCAN for a clustering solution
          • Configure HDBSCAN for a clustering solution
          • Configure Connect Component algorithm and Levenshtein Distance method for a clustering solution
      • Creating and training solutions
        • Create and train a classification solution
          • Exclude a class from prediction
          • Exclude a class from solution training
          • Tune a trained classification solution
          • Configuring target metrics for a trained classification solution
          • Using Group By for classification
        • Create and train a similarity solution
          • Update your similarity score threshold
        • Create and train a clustering solution
          • Assign a name to a cluster
          • Generate a representative sample of a cluster
          • Apply purity on a clustering solution
          • Analyze a cluster with a data source
        • Create and train a regression solution
        • View solution training progress
          • Review classification solution statistics
          • Review solution similarity examples
      • Using Predictive Intelligence
        • Using Machine Learning APIs
        • Testing and monitoring predictions
          • Test a classification solution prediction
          • Test a similarity solution prediction
          • Track classification prediction results over time
        • Reviewing your ML solution training jobs
        • Domain separation and Predictive Intelligence
        • Database View support for Predictive Intelligence
        • ServiceNow® apps and features that use Predictive Intelligence
          • Use Predictive Intelligence in Workflow Studio with ML actions
        • Using MLSolutionFactory scriptable objects
        • Preserve ML solutions during a system clone
      • Predictive Intelligence references
        • Data Encryption in Predictive Intelligence
        • Predictive Intelligence language support
        • Predictive Intelligence properties
        • Predictive Intelligence roles
    • Document Intelligence
      • Exploring Document Intelligence
      • Configuring Document Intelligence
        • Set up Document Intelligence
        • Install Document Intelligence
        • Upgrade to Document Intelligence 3.0 or later from version 2.4 or earlier
        • Configure Document Intelligence settings
        • Set up document extraction use cases
          • Create a document extraction use case
          • Create a field for data extraction
          • Deactivate a data extraction field
          • Configure data extraction modes
        • Manage document extraction use cases
          • Duplicate a document extraction use case
          • Export a document extraction use case
          • Import a document extraction use case
          • Delete a document extraction use case
        • Set up document classification use cases
          • Create a document classification use case
          • Create a document class
          • Train a use case
        • Manage document classification use cases
          • Delete a document classification use case
        • Manage field values
      • Integrating Document Intelligence with other applications
        • Integrate with a custom application or workflow
        • Integrate with Customer Service Management
        • Integrate with Financial Services Operations
        • Integrate with Accounts Payable Operations
        • Integrate with Automation Center
      • Using Document Intelligence
        • Create a document task
        • Complete a document task
          • Extract fields using the Document Intelligence workspace
          • Extract fields using the draw tool
          • Classify documents using the Document Intelligence workspace
      • Monitoring Document Intelligence performance
        • View reports on the Document Intelligence Admin home page
        • Document Intelligence monitoring dashboard
        • Use case performance dashboard
      • Document Intelligence references
        • Components installed with Document Intelligence
        • Confidence scores
        • Data extraction modes
        • Data normalization
        • Document field statuses
        • Document Intelligence forms
          • Check box list form
          • Single field form
          • Single field group form
          • Table form
        • Document Intelligence properties
        • Document Intelligence roles
        • Document Intelligence terminology
        • Document task statuses
        • Domain separation and Document Intelligence
        • Languages supported by Document Intelligence
        • Limitations in Document Intelligence
    • Now Assist in Document Intelligence
      • Exploring Now Assist in Document Intelligence
      • Configuring Now Assist in Document Intelligence
      • Using Now Assist in Document Intelligence
        • Extracting document information with the Now Assist in Document Intelligence workspace
        • Reviewing a legal document with Now Assist in Document Intelligence
      • Now Assist in Document Intelligence reference
        • Data extraction modes in Now Assist in Document Intelligence
        • Document and visual insights AI agent
    • Task Intelligence
      • Exploring Task Intelligence
      • Configure Task Intelligence
        • Install Task Intelligence Admin Console
      • Manage machine learning models with Task Intelligence
        • Create a Task Intelligence model
        • Edit a Task Intelligence model
        • Assess a Task Intelligence model
          • Assess field-level accuracy for multi-output models
        • Task Intelligence Analytics and Monitoring
        • Export a Task Intelligence model
      • Task Intelligence references
        • Task Intelligence roles
        • Languages supported by Task Intelligence
    • Additional resources for AI products and solutions
HomeXanadu Enable AIEnable AI experiencesNatural Language QueryCurrent page
Table of Contents

Natural Language Query

  •  
    • Xanadu
    • Yokohama
    • Washington DC
    • Vancouver
  • UpdatedAug 1, 2024
  • 1 minute read
    • Xanadu
    • AI Experiences

Natural Language Query (NLQ) enables you to query the data in your instance by entering plain language requests into the user interface.

Get started

Choose one of these tiles to get started.

ExploreLearn about NLQ concepts and features.

UseUse NLQ to query your data with requests in natural language.

ConfigureSet up NLQ for your environment.

References Get details about properties and roles installed with NLQ.
On this page
  • Get started
    Was this topic helpful?
    YesNo

    Previous

    Components installed with Intent Discovery

    Next

    Exploring Natural Language Query

    Previous

    Components installed with Intent Discovery

    Next

    Exploring Natural Language Query

    Log in to get a better experience

    Log in
    ServiceNow LogoThe world works with ServiceNow.™
    • Terms and conditions
    • Privacy statement
    • GDPR
    • AI Acceptable Use Policy
    • Cookie policy
    • Cookie Preferences
    ©2025 ServiceNow. All rights reserved.
    Title
    We use cookies on this site to improve your browsing experience, analyze individualized usage and website traffic, tailor content to your preferences, and make your interactions with our website more meaningful. To learn more about the cookies we use and how you can change your preferences, please read our Cookie Policy and visit our Cookie Preference Manager. By clicking “Accept and Proceed,” closing this banner or continuing to browse this site, you consent to the use of cookies.

    Please let us know how to improve this content

    Save as PDF

    Please let us know how to improve this content