Learn how to access an instance using a ServiceNow mobile app.

Before you begin

Role required: user

About this task

After you add ServiceNow mobile apps to your mobile device, you must connect them to the web-based UI instance that you work with. When working with the Now Mobile app and the Mobile Agent, you must add the same instance to both apps.
Note: For more information about working with more than one instance on your mobile device, see Working with multiple ServiceNow instances on a single mobile device.

If you download the mobile app from an enterprise mobility management (EMM) suite, enter your user credentials as prompted. For more details on EMM, see Enterprise mobility management (EMM). If you didn't download the mobile app from an EMM suite, follow the steps in this topic.

Procedure

  1. Tap the icon for one of the ServiceNow mobile apps.
    The mobile instance login screen displays.
    The mobile instance log in screen.
  2. In the instance address field, enter the instance address in one of two ways.
    OptionDescription
    Manual entry
    Type the instance address in the instance address field.
    Note: You don't need to include  .service-now.com  at the end of the instance name.
    Scan QR code

    Tap the QR icon (Mobile QR scan code.), and then scan the QR code given by your administrator.

    The QR code automatically fills in the name of the instance.
    Note: For both the Now Mobile app and Mobile Agent app, there's an option to test with a demo account, where you can select a role that matches the demo you would like to see. For more information, see Now Mobile app demo and Mobile Agent app demo.
  3. (Optional)  Enter a nickname for this instance to help you easily locate changes you make within the instance.
  4. Tap Save and Login.
    The mobile app login screen displays.
    Mobile app login screen.
  5. Enter your User name and Password and then tap Log in.
    The mobile app landing page displays and you can start your work.