Learn about the plugins used to enable ServiceNow mobile on your instance.

Core plugins

The following mobile plugins include the core functionality of ServiceNow mobile and the ability to interact with ServiceNow mobile apps. Plugins marked as base system plugins are automatically installed on your instance.
Note:

The Mobile Onboarding app is being deprecated.

Beginning with the ServiceNow AI Platform Rome release, support began to be phased out for the Mobile Onboarding app. You can no longer activate it, and enhancements and non-critical bug fixes are not being developed. Mobile onboarding features are available in the Now Mobile app for HR Service Delivery.

Table 1. Core plugins
NameIDDescriptionBase System
Mobile App Builder sn_mab Enables the editing of mobile configurations via the Mobile App Builder. Yes
Mobile App Builder API sn_mab_api API to enable the editing of mobile configurations via the Mobile App Builder. Yes
Mobile Card Builder sn_mobile_card_bui Enables the editing of mobile cards via the Mobile Card Builder. Yes
ServiceNow Now Mobile app screens and launcher screens sn_me Application and configurations required to setup the Now Mobile app. No

Supporting plugins

These plugins are not required for ServiceNow mobile, but include extended functionality, such as offline mode, geolocation, and access to Virtual Agent.

Table 2. Supporting plugins
NameIDDescriptionBase System
SG Offline support com.glide.sg.offline Provides offline support for ServiceNow mobile. No (This plugin is automatically installed with the Field Service Mobile plugin)
Service Management Geolocation com.snc.service_management.geolocation Enables geolocation capabilities for Service Management No (This plugin is automatically installed with the Field Service Mobile plugin)
Geolocation com.snc.geolocation Core geolocation capabilities Yes
Glide Virtual Agent com.glide.cs.chatbot Virtual Agent platform and other necessary plugins No
Mobile Publishing com.glide.sn-mobile-whitelab Enables you to publish secure and branded mobile applications that use your unique company identity and management method. No

Activating plugins on your instance

Install a plugin by searching for the plugin name in you plugins list. For information on the plugin activation process, see Activate a plugin

Request apps on the Store

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.