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Xanadu IT Operations Management

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Table of contents
  • IT Operations Management
    • ITOM/OT SU Licensing and subscriptions
      • Exploring ITOM/OT SU Licensing
        • Subscriptions for IT Operations Management
        • Data collection and aggregation for licensing process
        • ITOM/OT SU Licensing subscription types
          • ITOM/OT SU Licensing Bundle subscription
          • ITOM/OT SU Licensing Individual (ala carte) subscription
          • ITOM/OT SU Licensing Bundle and Individual (ala carte) subscription
        • Subscriptions for Operational Technology Management
      • Configuring ITOM/OT SU Licensing
        • Update ServiceNow® ITOM/OT SU Licensing
      • Using ITOM/OT SU Licensing
        • View subscription statistics for ITOM
        • Review resource usage against allocated subscription units
        • Check CI count used for ITOM subscriptions
        • Check which CI types require an ITOM subscription
        • View CIs consuming ITOM subscription units
      • ITOM/OT SU Licensing Reference
        • Components installed with ITOM/OT SU Licensing
        • Subscriptions form for the ITOM products
        • ITOM/OT SU Licensing dashboard
        • License Report form
    • ITOM Store upgrades
    • ITOM Cloud Accelerate
      • Cloud Services Catalog
        • Exploring Cloud Services Catalog
        • Configuring Cloud Services Catalog
          • Install Cloud Services Catalog
          • Cloud Services Catalog setup for the Day 1 configuration task
            • Set up Amazon Web Services on Cloud Services Catalog
            • Setting up Google Cloud Platform on Cloud Services Catalog
            • Set up Microsoft Azure Cloud on Cloud Services Catalog
          • Integrating Azure DevOps and the Continuous Integration-Continuous Deployment pipeline
            • Release pipelines and Azure DevOps by Cloud Services Catalog
            • Set up the Microsoft Azure DevOps console
            • Run Discovery on Azure DevOps config provider
            • Order a Microsoft Azure DevOps catalog item
          • Integrating Ansible with Cloud Services Catalog
            • Set up Ansible as a Day 1 task
            • Run Discovery on the Ansible config provider
            • Order an Ansible job template
          • Cloud Services Catalog administration guide
            • Cloud Services Catalog and Terraform Connector
            • Permissions management for Cloud Services Catalog
            • Policies and permission levels on services
        • Using Cloud Services Catalog
          • Requesting Cloud Services
        • Exploring the My Stacks tab
          • Manage My Stacks
          • Work with stacks
          • View stack dependency
          • Stack activities view
          • Actions on stacks
          • Redirection to My Stacks
        • Exploring My Resources
          • Manage My Resources and resource filters
        • Out Of Box Catalogs using Cloud Services Catalog
          • Amazon Web Services EC2 Linux Out Of Box Catalog items
            • Amazon Web Services EC2 Linux Out Of Box permissions
          • Amazon Web Services EC2 Microsoft Windows Out Of Box Catalog items
            • Amazon Web Services EC2 Windows Out Of Box permissions
          • Amazon Web Services DynamoDB Out Of Box Catalog Items
            • Amazon Web Services DynamoDB Out Of Box permissions
          • Amazon Web Services S3 Bucket Out Of Box Catalog items
            • Amazon Web Services S3 Bucket Out Of Box permissions
          • Google Cloud Platform (GCP) Big Query
            • Google Cloud Platform (GCP) Big Query Out Of Box permissions
          • Google Cloud Platform Cloud SQL
            • Google Cloud Platform Cloud SQL Out Of Box permissions
          • Google Cloud Platform Linux Out Of Box Catalog items
            • Google Cloud Platform Linux Out Of Box permissions
          • Google Cloud Platform Load Balancer
            • Google Cloud Platform Load Balancer Out Of Box permissions
          • Google Cloud Platform Windows Out Of Box Catalog items
            • CSC GCP Windows OOB permissions
          • Microsoft Azure Linux Out Of Box Catalog items
          • Microsoft Azure Windows Out Of Box Catalog items
          • Microsoft Azure Out Of Box permissions
          • Microsoft Azure Functions App Catalog items
          • Out Of Box Actions
          • Out Of Box Policies
        • CSC references
          • Domain separation and Cloud Services Catalog
          • Azure DevOps permissions
          • Ansible permissions
          • Stages of Azure DevOps in Release life cycle management
          • Workaround to known issues
      • Cloud Migration Assessment
        • Exploring Cloud Migration Assessment
        • Cloud Migration Assessment configuration
        • Using Cloud Migration Assessment in Configurable Workspace
          • Planning the migration process
            • Analyzing your current infrastructure
            • Review your current infrastructure with Cloud Migration Assessment
              • Review detailed server information in Configurable Workspace
              • Review detailed information on virtual machines in Configurable Workspace
              • Review detailed application information in Configurable Workspace
            • Choosing migration strategy
          • Create assessment tasks for cloud migration in Configurable Workspace
          • Assign resources to assessment tasks in Configurable Workspace
          • Review applications associated with assessment tasks in Configurable Workspace
          • Monitor the cloud migration progress in Configurable Workspace
        • Cloud Migration Assessment reference
          • Components installed with Cloud Migration Assessment
          • Assessment dashboard in Configurable Workspace of Cloud Migration Assessment
          • Assessment task form in Configurable Workspace
          • Server list in Cloud Migration Assessment
          • Applications list in Cloud Migration Assessment
          • VMs on undiscovered servers list in Cloud Migration Assessment
          • Software requirements list in Cloud Migration Assessment
      • Cloud Configuration Governance
        • Exploring Cloud Configuration Governance
          • Install Cloud Configuration Governance
          • Install the CCG Content Pack
          • Set up Cloud Configuration Governance for AWS
            • Configure the trusting account for Cloud Configuration Governance and Cloud Action Library
            • Create an assume role configuration
          • Set up Cloud Configuration Governance for Microsoft Azure
          • Domain separation and Cloud Configuration Governance
        • Using Cloud Configuration Governance
          • Scan configuration
            • Create a scan configuration
            • Run a scan configuration
          • Scan run
          • Cloud Configuration Governance policies
            • Create a policy with the condition builder
            • Create a policy with the Integration Hub subflow
            • Create a policy through script
            • Test the policy
            • Create a configuration key
            • Create a resource collector
            • Create a configuration collector
            • Create a CI finder mapping
            • Create a policy set
            • Copy an Integration Hub subflow template
          • Remediation
            • Create a remediation catalog item
            • Create a remediation action
            • Run remediation
        • Cloud Configuration Governance reference
          • Cloud Configuration Governance dashboard
          • Cloud Configuration Governance roles and system properties
          • Cloud Configuration Governance Scan configuration form
          • Cloud Configuration Governance Policy form
          • Cloud Configuration Governance Configuration key form
          • Cloud Configuration Governance Resource collector form
          • Cloud Configuration Governance Service Account Assume Role Config form
          • Cloud Configuration Governance scripting reference
          • Cloud Configuration Governance actions reference
          • Cloud Action Library actions reference
          • Cloud permissions required to collect the base system Cloud Configuration Governance configuration keys
      • Cloud Action Library
        • Exploring Cloud Action Library
          • Install Cloud Action Library
          • Set up Cloud Action Library for AWS
          • Set up Cloud Action Library for Microsoft Azure
          • Domain separation and Cloud Action Library
        • Cloud Action Library reference
          • AWS Enable EC2 Instance Monitoring action
          • AWS Get IAM Login Profile action
          • AWS List Images action
          • AWS Put S3 Bucket Encryption action
          • AWS Turn Off EC2 Instance action
          • Azure Turn Off Virtual Machine action
          • CAL - AWS List S3 Buckets action
          • CAL - AWS List VMs action
          • CAL - Azure List VMs action
          • CAL - Azure VM IP Metric action
          • CAL - Azure VM Monitoring Metric Data action
          • CAL - Integer Stream action
          • Disable AWS IAM User action
          • CAL - AWS Generate Credential Report subflow
          • CAL - AWS S3 Get Encryption subflow
          • CAL - Resolve Credential Alias subflow
          • CAL - Resolve MID subflow
          • CAL - AWS S3 Get ACL subflow
          • Cloud profiles with minimal permissions for Cloud Action Library actions and subflows
      • ITOM Cloud Accelerate reference
        • Plugins or applications installed with ITOM Cloud Accelerate
    • ITOM Visibility
      • ITOM Visibility and CSDM reference
        • Applying CSDM guidelines to ITOM Visibility
        • ITOM Visibility use case
        • ITOM Visibility considerations for CSDM framework
      • Data collected by ITOM Visibility
        • Detailed information on products discovered by ITOM Visibility
        • Operating systems discovery
          • AIX server discovery
          • Azure Virtual Machine Scale Sets (VMSS) Instance discovery
          • Apache HBase instance discovery
          • HPUX discovery
          • Hyper-V discovery
          • Red Hat JBoss server discovery
            • Legacy: JBoss probes and sensors
          • Linux discovery
            • Linux Red Hat cluster discovery
            • Omit network adapter secondary IP addresses in Linux discovery
          • Netware discovery
          • OS/X (Mac) discovery
          • Solaris discovery
          • Virtual Machine (vm) discovery
          • VMware discovery
            • Discovery for VMware vCenter
              • Configure an alternate port for vCenter
              • Data collected for VMware vCenter Server
              • Datastore data collected by Discovery
            • ESXi server discovery
              • Configure ESXi resource pools
            • Standalone ESXi discovery
            • VMware virtual machines
              • VMware Workstation - Legacy
            • VM instance state and status fields
            • Datastore Discovery
          • Windows discovery
            • Windows server cluster discovery
          • z/OS discovery
        • Operating-system-level virtualization (OSLV) discovery
          • Docker virtualization
        • Software discovery
          • Active Directory Domain Controller discovery
          • Adobe JRun discovery
          • Apache web server discovery
          • Application Mapping for UNIX discovery
            • Using the lsof Command
          • Citrix License Server and Delivery Controller discovery
          • Clustered application discovery on Windows
          • Discovery with Software Asset Management
            • Configure a CI to display Software Asset Management data
          • Exchange Client Access Server (CAS) discovery
          • Exchange Hub Transport Servers discovery
          • Exchange MailBox discovery
          • General software package discovery
          • GlassFish Server discovery
          • HP Operations Manager discovery
          • HP Service Manager discovery
          • IBM WebSphere Message Broker (WMB) and WMB HTTP Listener discovery
          • IBM MQ discovery
          • Microsoft IIS server discovery
          • Microsoft SharePoint discovery
          • NGINX web server discovery
          • Oracle Tuxedo discovery
          • Puppet automation software discovery
            • Add the must_sudo parameter to the Puppet probe
          • SAP products discovery
          • SQL Server Analysis Services (SSAS) discovery
          • Microsoft SQL Server Integration Services (SSIS) discovery
          • Sun Java Enterprise System (JES) discovery
          • Tomcat server discovery
          • WebLogic application server discovery
            • Add sudo access for the Weblogic - Find config.xml probe
            • Identifying Windows WebLogic application servers
          • IBM WebSphere server discovery using probes
        • Database discovery
          • Database catalog discovery
          • Database Administrator (DBA) report discovery
          • Microsoft SQL Server and Cluster discovery
          • MySQL discovery
          • MongoDB discovery
          • PostgreSQL discovery
          • Oracle database discovery
          • SAP Sybase ASE discovery
        • Network device discovery
          • Load balancer discovery
            • A10 load balancer discovery
            • Cisco ACE load balancer discovery
            • Cisco GSS load balancer discovery
            • Cisco CSS load balancer
            • Citrix NetScaler load balancer discovery
            • F5 BIG-IP load balancer discovery
            • HAProxy load balancer discovery with probes
              • Enable HAProxy load balancer discovery with probes
            • NGINX load balancer discovery
            • Radware Alteon load balancer discovery
            • Radware-appDirector load balancer discovery
            • Load balancer fields and probes
          • Layer 2 discovery
          • TCP connection discovery
          • IP address discovery
          • IP network discovery
          • Network printer discovery
          • Router and switch discovery
            • Turn off collection of port data for SNMP network devices
          • IP service and daemon discovery
          • Uninterruptible power supply (UPS) discovery
          • IBM WebSphere DataPower discovery
          • Cisco Unified Computing System (UCS)-HD device discovery
          • Dell Remote Assistant Card discovery
          • HTTP device discovery
            • Run discovery through an HTTP or HTTPS REST call
        • Storage discovery
          • Configure discovery of hosts with attached storage
            • Configure Discovery for UNIX or Linux hosts with attached storage
            • Configure Discovery for Windows hosts with attached storage
          • Discovery data collected for storage via a host
          • Storage Discovery via SMI-S and CIM
            • Discovery of storage area networks (SAN)
            • How CIM Discovery works
            • Configure SMI-S Provider for storage Discovery
            • Data collected by Discovery on storage devices
          • Data collected for Veritas Volume Manager on Linux
          • NetApp Server and Cluster discovery
            • Disable SNMP-based NetApp storage cluster discovery
          • Manage large storage payloads in Linux and Solaris
          • Storage discovery examples
        • Cloud resource discovery
          • Data collected for Amazon AWS Cloud Discovery
          • Data collected for Microsoft Azure Cloud Discovery
          • Data collected for GCP Cloud Discovery
          • Data collected for IBM Cloud Discovery
          • Data collected for Oracle Cloud Discovery
          • Data collected for VMware Cloud Discovery
      • Discovery
        • Exploring Discovery
          • Horizontal discovery process flow with probes and sensors
          • Horizontal discovery process flow with patterns
          • Discovery Admin Workspace
            • Discovery Admin Workspace Schedules
            • Discovery Admin Workspace Diagnostics
            • Discovery Admin Workspace Content 360
              • Discover applications using application fingerprints or ITOM Content Service
            • Discovery Admin Workspace Tuning
              • Run Tuning checks
              • Edit an existing check
            • Discovery Admin Workspace Insights
              • Virtual Machine (VM) Explorer dashboard
              • Shazzam Insights dashboard
              • Discover missing compute resources
            • View and filter ITOM Visibility apps using the Discovery Admin Workspace
        • Request Discovery
        • Discovery setup
          • Set up Discovery without Guided Setup
          • Discovery Quick Start
          • Migrate from CAPI to Patterns
        • Exploring Cloud Discovery
          • Cloud Discovery setup using classic Cloud Discovery
          • Cloud Discovery setup using Cloud Discovery Workspace
          • Create schedules for discovering cloud resources in Cloud Discovery
          • Create a discovery schedule in Cloud Discovery Workspace
          • Amazon AWS Cloud Discovery
            • AWS events-driven discovery
              • Configure the AWS Config service to send event notifications to the ServiceNow instance
              • Scale the AWS cloud event schedulers
              • Create a database index for the Cloud Events table
          • Azure Cloud Discovery
            • Create Azure cloud credentials
            • Azure Cloud Discovery using Service Principal with SSH Certificates
            • Microsoft Azure Alert driven discovery
            • Azure change processing
              • Configure Azure change processing
              • Migrate to Azure change processing
              • Add change processing support for an Azure resource type
          • Google Cloud Platform discovery
            • Configure the Google Stackdriver Logging service to auto-update the CMDB
          • IBM Cloud Discovery
          • VMware Cloud Discovery
            • Configure the VMware Events service to auto-update the CMDB
          • Cloud Discovery reporting
            • Analytics and Reporting for Cloud Resources
              • Activate Analytics and Reporting for Cloud Resources
            • Cloud Resources dashboard
            • Cloud Resources Explorer
        • Container discovery
          • Kubernetes discovery
            • Container image scanning for software decomposition
              • Scan container images
              • Configure the SBOM generation
              • Download a software bill of materials (SBOM)
              • Container image discovery
        • Certificate Inventory and Management
          • Exploring Certificate Inventory and Management
            • Certificate Inventory and Management process flow
              • Pre-discovery phase
              • Post-discovery phase
            • Certificate Inventory and Management roles and responsibilities
          • Configuring Certificate Inventory and Management
            • Get started with Certificate Inventory and Management
            • Visibility to TLS certificates
              • Run Certificate Discovery via port scans
              • Run Certificate Discovery via individual URL scans
              • Use bulk certificate upload
              • Run Certificate Discovery via certificate file import
              • Maintaining Certificate chain relationships via certificate import
              • Configure Credential Identifier for Certificate Management credential type
              • Run Certificate discovery via Certificate Authority query
              • Customize Certificate Inventory and Management
            • Manual flow for certificate requests
              • Create new certificate requests
              • Create a renewal certificate request
              • Archive certificate tasks
            • Automated certificate management for TLS certificates
              • Use automated flow for certificate management
              • Set up the routing policy for automated certificate management
              • Routing policy details
              • Request new certificate using automated certificate management
              • Automatically generate a Certificate Signing Request
              • Approve certificate tasks
              • Renew certificate using automated certificate management
              • Revoke certificate using automated certificate management
            • Certificate integrations and notifications
              • Integrate Event Management with Certificate Inventory and Management
              • Receive certificate notifications on Slack
            • Certificate generation through Cert-Manager Integration
          • Certificate Inventory and Management reference
            • Certificate Inventory and Management tables
            • Certificate Inventory and Management patterns
              • AWS Certificate Manager discovery
              • GCP Certificate Manager discovery
              • Azure Key Vault certificate discovery
              • Java KeyStore and Windows Certificate Store discovery
            • Certificate Inventory and Management terms
            • Certificate authorities pattern API elements and permissions
        • Automated Certificate Management Environment
          • Exploring ACME
          • Configuring ACME
            • Create the credential for the ACME Certificate Authority
            • Set up the routing policy for ACME
              • Certificate Routing Policy form
          • Using ACME
            • Request new certificate using ACME manual flow of DNS challenge
            • Request new certificate using ACME automated flow of DNS challenge
            • Renew certificate using ACME manual flow of DNS challenge
            • Renew certificate using ACME automated flow of DNS challenge
            • Revoke certificate using ACME automated flow
        • Firewall Audits and Reporting
          • Exploring Firewall Audits and Reporting
            • Firewall Audits and Reporting roles and responsibilities
          • Configuring Firewall Audits and Reporting
            • Get started with Firewall Audits and Reporting
            • Visibility to Firewall inventory
              • Discover firewall policies
              • Customize Firewall Audits and Reporting
              • Archive firewall rule audit, rule requests, and audit tasks
            • Firewall audits
              • Initiate audit request
          • Using Firewall Audits and Reporting
            • Firewall rule requests
          • Firewall Audits and Reporting reference
            • Firewall Admin Workspace dashboard
            • Firewall Audits and Reporting calibration
        • Running discoveries in your network
          • Discovery Configuration Console
          • Schedule a horizontal Discovery
          • File-based Discovery
            • Run File-based Discovery
            • File-based Discovery references
          • Discover applications based on fingerprints
            • Calibrate fingerprint-based discovery
            • Application Fingerprints dashboard
          • Network discovery
          • Serverless Discovery
            • Create a pattern and a schedule for standard serverless Discovery
            • Create a pattern and a schedule for host-based serverless Discovery
        • Configuring Discovery
          • Discovery properties
          • Discovery IP address configuration
          • Domain Separation and Discovery
          • Microsoft Just Enough Administration (JEA) for Discovery
          • SNMP support for Discovery
          • Discovery and SCCM together
          • Discovery classifiers
            • Create a Discovery CI classification
            • Create a Discovery process classification
              • On classification script objects for Discovery
              • Create a Discovery process handler
            • Create an HTTP classification
            • Classification for IP address discovery
              • Modify classifiers for IP address discovery
            • Use Windows Remote Management for classification
            • Reclassify a Windows Workstation machine as a server
            • Discovery classification parameters
            • Check IP service affinity for Discovery and Orchestration
          • Discovery identifiers
            • How Discovery identifiers work
            • Configure Discovery identity probes
            • Configure Discovery identity sensors
            • Serial number types for identification
          • Discovery status
            • Cancel a Discovery from a Discovery Status
            • Discovery timelines
            • The ECC queue for Discovery
            • Discovery device history
          • Logs for horizontal discovery
          • Validate commands used in pattern-based discovery
        • Patterns and horizontal discovery
        • Discovery probes and sensors
          • List of Discovery probes
            • CIM probe
            • DNS probe
            • Horizontal Pattern probe
            • PowerShell probe
              • Create a custom PowerShell probe
            • SCPRelay probe
            • SNMP probes
              • SNMP probe parameters
              • Load a MIB module
              • SNMP probe MIB modules
            • SSHCommand probe
              • SSHCommand parameters
              • SSHCommand path
              • Shell script options
              • SSH commands not requiring a privileged user during probe-based discovery
              • SSH commands requiring a privileged user during probe-based discovery
            • vCenter probes and probe parameters
            • Windows probes and permissions
            • WMIRunner probe
            • Port probes
              • Shazzam probe, port probes, and protocols
              • Configure Shazzam probe
          • Discovery sensors
          • Discovery probe management
            • Create or modify a probe
            • Discovery probe permissions
            • Set probe parameters
          • Align versions of customized probes and sensors
          • Discovery multiprobes and multisensors
          • Example custom Discovery probe and sensor: populate a CI with text file values
        • Advanced Discovery configuration
          • gMSA configuration for Discovery
          • Credential-less Discovery with Nmap
            • Credential-less host Discovery
            • Credential-less Application Discovery
            • Nmap commands and data collected with credential-less Discovery
          • PowerShell for Discovery and Service Mapping
            • Set up MID Servers to use PowerShell
            • PowerShell remoting for Discovery
            • PowerShell commands run by Discovery
            • MID Server parameters for PowerShell
          • Application Dependency Mapping (ADM) for Discovery
          • Discovery behaviors
            • Create a Discovery behavior
            • Set up a load balancing behavior
            • Examples of Discovery behavior functionalities
            • Discovery behavior example: access an ACL protected SNMP device
          • CI deletion strategies for pattern discovery
            • Set a deletion strategy
          • Configuration file tracking
            • Modify tracking changes in configuration files
            • Compare versions of CI configuration files
            • Set the deletion strategy for tracked configuration files
          • Change the source name of Discovery results
          • Discovery API plugin
          • Running process filters
            • Out-of-the-box process filters
        • Discovery resource utilization
        • Discovery monitoring and issue resolution
          • Discovery Home page
          • Discovery Dashboard
          • Cloud Discovery home page in Cloud Discovery Workspace
          • Cloud Discovery schedules dashboard in Cloud Discovery Workspace
          • Discovery performance metrics
          • Discovery error messages
            • Find the cause of a sensor error message
            • Identify cause of No Sensor Defined error message
            • Fix the cause of a sensor error message
            • Find the cause of a "Probe not found" error
          • Resolve Cloud Discovery errors in Cloud Discovery Workspace
        • Discovery Platform Analytics Solutions
          • Kubernetes dashboard
        • Discovery reference
          • Command Validation Tasks form for pattern-based discovery
          • Commands List for commands used for pattern-based discovery
          • Discovery log details
          • Cloud Discovery service account form reference
          • Create a new discovery schedule form reference
          • Cloud Discovery reference
            • Edit settings form reference
          • Discovery CLI commands
          • Application fingerprint suggestion form
      • Service Mapping
        • Exploring Service Mapping
          • Choose the right method for discovery and mapping application services
            • Service Mapping with Agent Client Collector
            • CMDB-based mapping
            • Automated Service Suggestions
              • Discovery based on Predictive Intelligence
            • Pattern-based discovery in Service Mapping
            • Tag-based discovery in Service Mapping
            • Traffic-based discovery in Service Mapping
          • Discovery of application services on cloud using Service Mapping
          • Service Mapping flow
        • Configuring Service Mapping
          • Request Service Mapping
          • Install Service Mapping Plus
          • MID Server configuration for Service Mapping
            • Choose MID Server selection algorithm
            • MID Server configuration for Service Mapping in upgraded deployments
            • Configure a default MID Server for Service Mapping for upgraded deployments
          • Prerequisites for performing top-down discovery using Service Mapping
            • Credentials required for host discovery
            • Service Mapping commands requiring a privileged user
            • Service Mapping commands not requiring a privileged user
            • SNMP-based queries
          • Create a discovery behavior for Unix-based load balancers
          • Verify that Service Mapping is set up properly
          • Quick start tests for Service Mapping
          • Advanced Service Mapping configuration
            • Enable traffic-based discovery for CI types or specific CIs
            • Tag-based discovery configuration
              • Include CIs based on classes in tag-based discovery
              • Exclude CIs based on their installation status in tag-based discovery
              • Exclude preconfigured CI relationships in tag-based discovery
              • Add or edit CI relationships in tag-based discovery
              • Recalculate previously created application services
            • Fine-tune tracking changes for the change history
            • Data collection and discovery using Netflow
              • Configure onetime data import using Netflow for testing purposes
              • Configure data collection using Netflow
            • Data collection and discovery using VPC Flow Logs
              • Configure data collection using VPC Flow Logs
            • Configure Search Assistant for Windows
            • Modify display for CI attributes
            • Configure support for Windows servers with non-English OS
            • Upload the rctrlx.exe file to MID Servers
            • Fine-tune Service Mapping with MID affinity and IP reuse
            • Configure Service Mapping to work with the Configuration Management Database (CMDB)
            • Configure Agent Client Collector for use with Service Mapping
        • Using Service Mapping
          • Access the Unified Map feature from the Service Mapping Workspace
          • Map application services based on Automated Service Suggestions
          • Create an application service for unmapped servers
          • Application service mapping using classic Service Mapping
            • Map multiple application services suggested by classic Service Mapping
              • Add or remove CIs for multiple application services using connection suggestions
              • Add CIs to multiple application services using connection rules
            • Map application services using tags with classic Service Mapping
              • Prepare for mapping application services based on tags
            • Map multiple application services from a CSV file using classic Service Mapping
              • Prepare a CSV file for mapping your candidates
            • Map a single application service using classic Service Mapping
              • Request information about entry points for application services
              • Provide entry points for mapping an application service
              • Add or remove CIs for single application services using connection suggestions
              • Add CIs for single application services using connection rules
              • Enable traffic-based discovery for an application service
              • Mapping application services containing Citrix XenApp and Presentation Server
              • Mapping application services containing Microsoft Exchange Server
              • Tibco BusinessWorks and EMS discovery
              • Mapping application services containing Oracle GlassFish Servers
              • Mapping application services containing Oracle Tuxedo platform
            • Modify or update tag definitions for tag-based mapping
              • Remap tag-based application services to reflect tag changes
            • Fix application service errors in bulk
            • Fix errors in individual application service maps
              • Fix errors in individual application services using discovery messages
              • Skip errors to continue discovering an application service
              • Resolve pattern-related mapping errors
            • Review and approval of application service maps
              • Send application service maps for review
              • Review application service maps
            • Fine-tune application services to implement owner requests
              • Manually add CIs to an application service
              • Remove CIs not belonging to application services
              • Transfer a map segment into another application service
              • Link application services
              • Discover CIs identified as generic applications
            • Application service completion
              • Define criticality for application services
              • Group application services
              • Control user access to application services
              • Schedule a top-down discovery by Service Mapping
                • Top-down discovery schedules
              • Service definition transfer from one instance to another
            • Application service analysis and maintenance using classic Service Mapping
              • Application service maps in classic Service Mapping
              • View CI attributes in an application service map in classic Service Mapping
              • View CI connection attributes in an application service map in classic Service Mapping
              • View the change history of application services in classic Service Mapping
              • Compare two versions of an application service in classic Service Mapping
              • View dependent application services in classic Service Mapping
              • View contained application services in classic Service Mapping
              • Check CI dependencies
              • View the network or storage path in classic Service Mapping
              • View the list of CIs belonging to an application service
              • Convert application service maps into PDFs
              • Modify view for an application service map
          • Application service analysis and maintenance using legacy Agent Workspace
            • Application service maps in legacy Agent Workspace
            • View maps for application services in legacy Agent Workspace
            • View the change history of application services in legacy Agent Workspace
            • Modify view for an application service map in legacy Agent Workspace
        • Service Mapping reference
          • Service Mapping Workspace
          • Name suggestions for application service candidates
          • Application service readiness dashboard in configurable workspace
          • Components installed with Service Mapping Plus
          • Components installed with Service Mapping
          • Domain separation and Service Mapping
          • Service Mapping Recomputation
          • Connection Suggestions list
          • Entry point attributes
          • MID Server properties used by Service Mapping
          • Preconfigured CI relationships in tag-based discovery
          • Properties related to tag-based discovery
          • Traversal Rules for Application Services form completion
          • Keyboard shortcuts for operating Service Mapping in accessibility mode
          • Example definitions for service families in tag-based mapping
          • Traffic-based connections list
      • Discovery patterns used by ITOM Visibility
        • Available discovery patterns
          • Apache Cassandra database discovery
          • Apache Kafka and Apache Zookeeper discovery
          • Apigee Edge Enterprise edition discovery
          • Avi Vantage load balancer discovery
          • Amazon AWS application ELB Service discovery
          • Amazon AWS classic ELB Service discovery
          • Amazon AWS Cloud components discovery using patterns
            • Enable the Cloud Hardware Type class extension
            • Enable Cloud OS Image discovery
          • Amazon AWS ElastiCache discovery
          • Amazon AWS Relational Database Service discovery
          • Amazon AWS Services discovery using patterns
          • Amazon DynamoDB discovery
            • Define a Cloud REST Query for cloud computing devices
          • Amazon Kinesis discovery
          • Amazon Keyspaces discovery
          • Amazon OpenSearch discovery
          • Amazon Redshift discovery
          • Amazon Simple Storage Service ( AWS S3) discovery
          • Amazon Web Services (AWS) Resource Inventory
          • AWS API gateway discovery
            • Test patterns for discovering AWS API Gateway and AWS Lambda
          • AWS Auto Scaling groups discovery
          • AWS Cognito discovery
          • AWS DB cluster discovery
          • Amazon ECS resource discovery
          • AWS Lambda discovery
          • AWS MemoryDB for Redis
          • AWS tag discovery
          • Cisco Switch Wireless Access Point (WAP) discovery
          • Citrix NetScaler SDX discovery
          • Citrix Xen Hyper-V Discovery
          • Cloudian Storage Discovery
          • Cohesity storage system discovery
            • Create an alias for the basic authentication credential for Cohesity storage system discovery
            • Create a serverless schedule for Cohesity storage system discovery
          • ColdFusion discovery
          • Couchbase Database discovery
          • Dell EMC XtremIO storage array discovery
          • Dell EMC Isilon discovery
          • Dell EMC PowerMax storage discovery with Patterns
          • Dell EMC Data Domain storage discovery with Patterns
          • F5 certificate discovery
          • Fortinet firewall and FortiGate VDOM REST-based discovery
            • Disable SNMP-based Fortinet firewall discovery
            • Create an alias for the API key credential for Fortinet firewall REST-based discovery
            • Create a serverless schedule for Fortinet firewall REST-based discovery
          • Google Cloud Platform (GCP) asset inventory discovery
          • Google Cloud Platform (GCP) Organization discovery
          • HAProxy load balancer discovery with patterns
          • HPE BladeSystem Enclosure Discovery
          • IBM Cloud Platform discovery
          • IBM Db2 on Linux database discovery
          • IBM Db2 on Windows database discovery
          • IBM Informix Dynamic Server discovery
          • IBM PowerHA Cluster (HACMP) discovery
          • IBM Virtualization and Hardware Management Console discovery
          • IBM WebSEAL discovery
          • IBM WebSphere Application Server discovery using patterns
          • InfiniBox Discovery
          • Linux Pacemaker Cluster discovery
          • Microsoft Azure Cloud components discovery using patterns
          • Microsoft Azure Application Gateway discovery
          • Microsoft Azure Inventory discovery
          • Microsoft Azure Functions discovery
          • Azure DNS Zones discovery
          • Microsoft Certificate Authority (CA) certificates discovery
          • NetApp SolidFire storage system discovery
          • Next-Generation Cisco Firewall discovery
          • Next-Generation Fortinet Network Firewall SNMP-based discovery
          • Next-Generation Juniper Network Firewall discovery
          • Nutanix Acropolis discovery
          • OpenStack resource discovery
          • Oracle Catalog discovery
          • Oracle Database 12c discovery
          • Oracle Global License Advisory Services (GLAS) data collection
            • Download Oracle Global License Advisory Services (GLAS) data
          • Oracle GoldenGate discovery
          • Oracle Listener HD discovery
          • Oracle Solaris LDOM discovery
          • Palo Alto Networks firewall discovery
          • Pivotal Cloud Foundry discovery
          • Pure Storage FlashArray discovery
          • Pure Storage FlashBlade discovery
          • Red Hat JBoss Fuse discovery
          • Red Hat Virtualization discovery
          • Rubrik Cluster discovery
          • Veritas Cluster Server discovery
          • VMware NSX Advanced load balancer discovery
        • Configuring Pattern Designer and related applications
          • Check which plugin contains a required pattern
          • Install Discovery and Service Mapping Patterns
          • Install Visibility Content
          • Password2 encryption for patterns
        • Create CI types for Service Mapping and Discovery
        • Create entry point types for Service Mapping
        • Create or customize patterns
        • Discover related items together with the main CI
        • Enhance patterns without changing their identification sections
        • Fine-tune patterns using traffic-based discovery
        • Finalize a pattern
        • Copy patterns from one instance to another
        • Choose the pattern version
          • Compare pattern versions
        • Activate a disabled pattern
      • ITOM Content Service
        • ITOM Content Service use case
        • Install ITOM Content Service using Discovery Admin Workspace
        • Share data on ITOM Content Service
        • Enable discovery with ITOM Content Service
        • Discover installed software data with ITOM Content Service
        • ITOM Content Service reference
      • Tag Governance
        • Exploring Tag Governance
          • Discovery's contribution to Tag Governance
          • Tag Governance dashboard – Overview tab
          • Tag Governance dashboard – Policy View tab
          • Tag Governance dashboard – Efficacy tab
        • Configuring Tag Governance
          • Install Tag Governance
        • Using Tag Governance
          • Establishing Tag Governance policies
            • Configure a tag policy for Tag Governance
            • Configure auto-remediation tag policies
          • Preview and remediate tag audit failures
          • Performing real-time updates to tags for cloud resources
        • Tag Governance reference
          • Domain separation and Tag Governance
          • Tag policies and remediation for AWS
          • Tag Policies form
          • Tag Remediation Key form
      • Cloud Discovery Workspace
        • Install Cloud Discovery Workspace
        • Cloud Discovery Workspace dashboard
        • Open your configurable workspace experience in UI Builder for Cloud Discovery Workspace
        • Kubernetes Explorer
        • Dependency Views map
      • ITOM Visibility reference
        • Run options for discovery schedules
        • Plugins or applications installed with ITOM Visibility
    • ITOM Health
      • ITOM Health use case
      • Event Management
        • Exploring Event Management
          • Event Management process flow
          • Event Management architecture
        • Configuring Event Management
          • Request Event Management
          • Install Event Management
          • Enhance Event Management performance
          • Event Management setup
            • Event Management during a platform upgrade
            • MID Web Server
              • Configure the MID Web Server extension
                • Configure a secure MID Web Server extension
                • Configure key-based MID Web Server authentication
                • Configure MID Web Server API key authentication
                • MID Web Server and agent mTLS Authentication
                  • Create keys and certificates
                  • Install the .pem file in the MID unified keystore and set up the MID Web Server
                  • Connect the agent to the MID Web Server using TLS
                  • Configure mTLS authentication for a MID Web Server
                  • Connect the agent to the MID Server using mTLS
            • Event Management configuration preferences
          • Domain separation and Event Management
            • Configure Event Management domain separation
          • Event Management Integrations
            • Event Management Connectors domain personalization
              • Personalize domains for pull connector events to use in event creation
              • Personalize domains for push connector events to use in event creation
            • Configure Event Management connectors
              • Create a custom pull connector
              • Configure a pull connector
                • Configure a default MID Server for connectors
                • Configure the Dynatrace connector instance
                • Configure event collection from HP OMi
                • Configure event collection from HPOM
                • Configure event collection from Hyperic
                • Configure event collection from IBM Netcool
                • Configure event collection from an Icinga2 connector
                • Configure event collection from Logicmonitor
                • Configure event collection from NNMi
                • Configure event collection from NagiosXI
                  • Create Nagios XI server credentials
                • Configure event collection from OBM
                • Configure OP5 or OP5_v2 connector
                • Configure Opsview_v2 connector
                • Configure PRTG connector
                • Apache Kafka Consumer Connector
                  • Configure the Apache Kafka Consumer connector
                  • Map Kafka message payload attributes to alert fields
                • Configure SAP Solution Manager connector
                  • SAP configurations enabling the SAP Solution Manager connector
                    • Use the SAP Solution Manager Pull connector
                    • Use the SAP Solution Manager Push connector
                    • SAP Solution Manager setup configurations
                      • Configure RFC in SAP Solution Manager
                      • Configure SAP to forward alerts to your BADI
                      • Configure the alert inbox in SAP Solution Manager
                      • View alerts in the SAP Solution Manager inbox
                      • View and update your SAP Solution Manager certificate
                      • View the SAP interface log
                    • SAP Solution Manager transaction codes
                • Configure alert collection from SCOM
                  • Configure the SCOM connector instance
                  • Limit collected SCOM alerts to specific SCOM groups
                  • SCOM metric event rules
                • Configure event collection from SolarWinds monitor
                  • Create SolarWinds monitor credentials
                • Configure event collection from vCenter
                • Configure event collection from vRealize
                  • Create vRealize credentials
                • Configure event collection from Zabbix server
                  • Create Zabbix server credentials
              • Configure a push connector
                • Configure ServiceNow Cloud Observability event collection
                • Configure a MID Server for event collection using a push operation (listener)
                • Pushing events to the MID Server using web service API
                • Pushing events to the instance using web service API
                • Configure the MID WebService Event Collector Context
                • Event collection from custom payloads
                • Integrate with push connectors
                  • Use legacy listener transform scripts
                  • Integrate AWS platform as a data source
                    • Integrate AWS with REST API key token
                  • Integrate Azure Monitor as an authenticated data source
                    • Integrate Azure Monitor with basic authentication
                    • Integrate Azure with REST API key token
                    • Integrate Azure Monitor with OAuth authentication
                    • Configure Azure Monitor Bi-directional connector
                  • Event collection from Microsoft Azure Monitor
                  • Event collection from BMC TrueSight and BMC TrueSight_v2
                  • Integrate Dynatrace platform events
                    • Integrate Dynatrace with basic authentication
                    • Integrate Dynatrace with OAuth authentication
                  • Integrate New Relic platform events
                    • Integrate New Relic with REST API key token
                  • Integrate Catchpoint events
                  • Integrate Datadog platform events
                    • Integrate Datadog with basic authentication
                    • Integrate Datadog with OAuth authentication
                  • Integrate Google Cloud Platform (GCP) events
                  • Event collection from Google Cloud Platform (GCP)
                  • Integrate Grafana events
                    • Integrate Grafana with REST API key token
                  • Integrate Honeycomb events
                  • Integrate Instana events
                  • Integrate ServiceNow Cloud Observability Events
                  • Integrate Logicmonitor events
                  • Event collection from Logicmonitor
                  • Integrate Oracle Cloud Infrastructure alarms
                  • Integrate Prometheus events
                  • Integrate Sentry events
                  • Integrate Scout APM events
                  • Integrate Sumo Logic events
                    • Integrate Sumo Logic with REST API key token
                  • Integrate ThousandEyes platform events
                    • Integrate ThousandEyes with basic authentication
                    • Integrate ThousandEyes with REST API key token
                    • Integrate ThousandEyes with OAuth authentication
                  • Integrate Panopta as a data source
                  • Integrate Event Integration (EIF) format event connector
                    • EIF events warning severity
                • Create a push connector configuration parameter
                • Configure a push connector instance
              • Configure event collection for SNMP traps
                • Configure the SNMP traps listener to receive OEM traps
                • Configure SNMP Trap collection for high availability
                • Configure message keys to spread SNMP object identifiers
              • Configure event collection from email
          • Event forwarding
            • Set up event forwarding
            • Periodically run an event forwarding job
            • Create basic auth server credentials
          • Processing Events
            • View events
            • Team-based integrations in Event Management
            • Event rules
              • Create or edit an event rule
              • Use event input information
              • Filter the events that an event rule applies to
              • Find events that are not matched to rules
              • View event rules
              • Configure an event rule to customize alert content
              • Set a threshold to suppress alert generation
              • Alert binding to CIs with event rules
                • Bind alerts to a CI running on a host using CI identifiers
                • Bind alerts to a specific host CI
                • Bind alerts to non-host CIs
                • Bind alerts to application CIs
                • Bind alerts to CIs using event field mapping
                • Trigger alert binding to a CI
              • View patterns for event group creation
              • Refresh event rules
              • Find rules that will be applied to an event
              • Simulate event processing
            • Event field mapping configuration
              • Create event field mappings
            • Event identifiers
            • Alert tags
            • Event field format for event collection
            • Custom alert fields
            • Testing and sending events
            • View event processing statistics
              • Enable processing of event process statistics
              • Configure statistics processing period
          • Manage and monitor alerts
            • Alert management
            • Alert management rules for resolving alerts
              • Create an alert management rule
              • Event Management subflows in the base system
              • Create a custom subflow
              • Alert executions information
                • View alert execution information
              • Migrate an alert action rule to an alert management rule
              • Synchronizing Alert Response with Automated Alert Grouping
              • Configure alert remediation actions
              • Invoke domain separation through subflows
            • CI Remediation
              • Create or edit CI remediation
              • View remediation tasks
            • How alerts work with CIs in maintenance
            • SLAs for application services and CIs
              • Create an SLA configuration for CIs
                • Limit the records for the SLA configuration filter
              • Create an SLA definition for a CI or application service
            • Alert lifecycle configuration
              • Configure the alert active interval
              • Configure alert flapping
            • Alert priority
            • Alert assignment groups for teams
              • Assigning alert assignment group precedence
            • Express List Configuring Express List views for users and user groups
              • Create a predefined Express List view for users
              • Assign users and groups to predefined Express List views
            • Alert impact calculation
              • Understand Service Maps
              • View the impact tree
              • Adjust impact rules for a CI
              • View an alert impact on CIs in a service map
              • Create an infrastructure relationship for related CIs
              • View impact of child service on parent service
            • Probable Root Cause Analysis (RCA)
              • Customize RCA settings
            • Alert similarity
              • Find similar alerts
              • Similarity solutions
              • Create an Event Management similarity solution
              • View Event Management solution training progress
              • Review Event Management similarity examples
              • Activate Event Management solution version
            • Self-health monitors for Event Management
              • Start or stop self-health monitoring
              • Configure the Event Management - Insert Health Monitor scheduled job
              • Monitor self-health with domain separation
              • Configure a self-health monitor
              • Create a self-health monitor to use custom health monitor script
              • View the Event Management self-health application services map
            • Create maintenance rules
            • Resolve an incident related to an alert
            • Close an alert
            • Reopen an alert
            • Alert insight properties
            • Rotate event tables and alert table cleanup
              • Event table rotation
              • Purge status and alert history
                • Clean alert history and impact status tables
              • Alert table clean-out
          • Alert grouping
            • Scheduled jobs and parameters for alert grouping
              • Configure scheduled job-based alert grouping
              • Run multiple scheduled jobs for alert grouping
              • Configure alert correlation logic order
              • Configure filters for automatic alert groups
                • Apply alert group filters to aggregated groups
            • Alert grouping types
              • Log analytics alert grouping
              • Rule-based alert grouping
                • Create an alert correlation rule
              • Automated alert grouping
                • Configure pattern based alert aggregation
                • Specify and manage pattern identifier attributes for alert aggregation
                • Learned Patterns report
                • Exclude a pattern with an incorrect alert from a learned pattern
                • Restore excluded patterns
              • CMDB based alert grouping
                • Use cases for CMDB based alert grouping
                • CMDB alert grouping — properties and functionality
                • View the Dependency map for CMDB alerts
                • Add a CI relationship to CMDB Group CI Relations
                • Delete a CI relationship from CMDB Group CI Relations
              • Text-based alert grouping
                • Verify text-based clustering solution
              • Tag cluster alert grouping
                • Create alert clustering tags
                • Create an alert clustering definition
                • Create key values to cluster alerts
                • Activate a predefined alert clustering definition
                • Attach a predefined tag to a tag-based alert clustering definition
              • Manual alert grouping
                • Create alert group manually
                • Add secondary alert manually to an existing alert group
            • Remove an alert from an alert group
            • Configure work notes to capture alert grouping justifications
          • Application services in Event Management
            • Manually create an application service in Event Management
            • Convert manual services to application services
            • Convert manual services to application services using API
            • Configuring CIs in a manual service as a manual cluster
              • Configure a manual cluster
              • Modify a manual cluster
            • Create an alert query
            • Create a service group
            • Assign a role to a service group
            • Activate and configure Service Mapping for top-down discovery
            • Configure email notification on application service severity change
              • Configure contextual colors and icons
          • View Event Management license usage
        • Using Event Management
          • View alert information
            • Priority group
            • Alert execution information
            • View alerts in the flapping state
            • View all alerts by the maintenance status
            • Collaborate from within an alert
            • Create an incident or security incident from an alert
            • Place an alert into maintenance
            • Alert insight information
            • Apply a quick response in an alert
          • Monitor service health
            • View discovered service history
            • Monitor alerts for an application services
            • View monitored services
          • Use the Event Management overview dashboard
            • Event Management Insight dashboard
            • Event Management Scorecards
            • Event Management Overview dashboard
          • Launch web application from alert
          • Event Management Operator Tutorial
            • An overview of alerts for Event Management operators
            • Application services for Event Management operators
            • Event Management operator environment
            • What Event Management operators do
              • Operator phase 1: Analyze and acknowledge an alert
              • Operator phase 2: Triage an alert
                • Run a remediation workflow on an alert
                • Launch a web application from an alert
                • Associate a knowledge base article with an alert
                • Put an alert into maintenance
              • Operator phase 3: Close an alert
            • Advanced tasks for the Event Management operator
              • Customize your alert list view
              • Work with flapping alerts
              • Handle alerts while CIs are in maintenance
              • Adjust alert impact while triaging an alert
        • Event Management reference
          • Components installed with Event Management
          • Event Management Platform Analytics Solutions
            • Customize Performance Analytics widgets
          • Machine learning solutions for Event Management
          • Performance Analytics Edit Widget dialog box
          • Event Management MID Web Server extension form
          • Event Management tag based alert clustering tag form
          • List of predefined alert clustering tags
          • Event Management tag based alert clustering definition form
          • List of predefined tag-based alert clustering definitions
          • Domain properties installed with Event Management
          • Connector domain metadata
          • Dynatrace connector instance form
          • Dynatrace connector instance value parameters
          • Push connector instance form
          • SCOM connector instance form
          • Event forwarding properties
          • Team-based integration properties
          • Alert Query form
          • Alert correlation rule form
      • Health Log Analytics
        • Exploring Health Log Analytics
          • Get started with ServiceNow Health Log Analytics (HLA)
          • How Health Log Analytics (HLA) generates alerts
          • Health Log Analytics (HLA) installation
        • Configuring Health Log Analytics
          • Health Log Analytics data input setup
            • Set up data inputs using Health Log Analytics guided setup
            • Set up data inputs for Health Log Analytics manually
              • Configuring data inputs for Health Log Analytics manually
                • Configure data inputs (Rsyslog, Filebeat, or Winlogbeat)
                  • Rsyslog, Filebeat, or Winlogbeat data input configuration fields
                • Configure data inputs (Splunk)
                  • Splunk data input configuration fields
                • Configure data inputs (Elasticsearch)
                  • Elasticsearch data input configuration fields
                • Configure data inputs (TCP)
                  • TCP data input configuration fields
                • Configure data inputs (UDP)
                  • UDP data input configuration fields
                • Configure data inputs (GCP PubSub)
                  • GCP PubSub data input configuration fields
                • Configure data inputs (MID Server)
                  • MID Server data input configuration fields
                • Configure data inputs (Amazon CloudWatch)
                  • Amazon CloudWatch data input configuration fields
                • Configure data inputs (Amazon S3)
                  • Amazon S3 data input configuration fields
                • Configure data inputs (Microsoft Azure Log Analytics)
                  • Microsoft Azure Log Analytics data input configuration fields
                • Configure data inputs (Microsoft Azure Event Hubs)
                  • Microsoft Azure Event Hubs data input configuration fields
                • Configure data inputs (Apache Kafka)
                  • Kafka SSL credentials fields
                  • Apache Kafka data input configuration fields
                • Configure data inputs (REST API)
                  • REST API data input configuration fields
                • Configure data inputs (Glide Syslog)
                  • Glide Syslog data input configuration fields
                • Modify a data input configuration
              • Identify and resolve log streaming issues
              • Edit raw log data before processing
              • Log data auto-mapping and mapping
                • Map raw log data
                  • JavaScript function test outcome fields
                • View the relationships between source types and log sources
                • Header properties detection
                • Stop extraction of unneeded log data
                • Ensure extraction of specific log data
              • Configure source type capabilities
              • Add source types manually
              • Source type structure adjustment
                • Refine the source type structure
              • Review the properties extracted from a source type in Health Log Analytics
              • Review the patterns extracted from a source type in Health Log Analytics
              • Additional data input setup tasks
                • Verify your log sources
                • Add timestamp formats
                • Delete a log source
            • Set up log data connectors on Integrations Launchpad in Service Operations Workspace for ITOM
              • Configure an Elasticsearch connector
                • Elasticsearch connector configuration fields
              • Configure a ServiceNow System Logs connector
                • ServiceNow System Logs connector configuration fields
              • Configure a TCP connector
                • TCP connector configuration fields
              • Configure a UDP connector
                • UDP connector configuration fields
              • Review log data streaming status and sources
              • Edit log data connectors
              • Deactivate log data connectors
            • Advanced data input configuration
              • Configure advanced settings for Rsyslog, Splunk, or TCP data inputs
              • Configure advanced settings for Beats data inputs
              • Configure advanced settings for Elasticsearch data inputs
              • Configure advanced settings for MID Server data inputs
              • Configure advanced settings for Amazon CloudWatch data inputs
              • Configure advanced settings for Amazon S3 data inputs
              • Configure advanced settings for Microsoft Azure Log Analytics data inputs
              • Configure advanced settings for Microsoft Azure Event Hubs data inputs
              • Configure advanced settings for Apache Kafka data inputs
            • Health Log Analytics content packs for quicker time to value
              • Activate a content pack in Health Log Analytics
            • Stop or restart using a data input in Health Log Analytics
          • Migrating Health Log Analytics data input configurations between instances
            • Export a data input configuration
            • Import a data input to a target instance
            • Export source types to an update set
            • Import source types to a target instance
          • Platform Analytics Solutions for Health Log Analytics
            • Activate the Platform Analytics Solution for Health Log Analytics
            • Configure the Platform Analytics Solution for Health Log Analytics
            • Health Log Analytics Overview dashboard
          • Health Log Analytics administration
            • Configure Health Log Analytics system properties for a single log source
              • Configure global Health Log Analytics system properties
            • Enable or disable Health Log Analytics system features
            • Alert notification in Slack or Microsoft Teams channels
              • Set up alert notifications in channels
              • Set up alert notifications in a Microsoft Teams channel
            • Enhancing the CMDB with host data found in logs
              • Add log-based CIs to the CMDB
              • Field descriptions for log-based CI candidates
            • Storage space for log retention in Health Log Analytics
              • Modify the log source retention period
            • Scaling Health Log Analytics to stream logs at a higher rate
              • Submit an HLA scale request through the Now Support catalog
        • Using Health Log Analytics
          • Take action on a Health Log Analytics alert from the Overview tab
          • Analyzing log lines to identify the root cause of an alert
            • Analyze log lines that surround an anomaly
          • Viewing the logs for an alert on the Log viewer
            • View log data for an alert
            • Define, save, and share a search of log data
            • Use or modify a saved search
            • Filter search results on the Log viewer
            • Customize the Log viewer table
          • Using log correlators to detect relationships in log data
            • Add a log correlator to identify relationships in logs
            • Exclude a source from a log correlator
          • Assigning higher or lower significance to an alert in Health Log Analytics
            • Mark an alert as significant
            • Mute an unimportant alert
              • View the list of muted metrics
            • Restore a muted alert or a significant alert
          • Add a KB article to a Health Log Analytics alert
          • Log anomaly detection
            • Add, edit, or delete Health Log Analytics lexical keywords
            • View the lexical keywords that generate alerts
            • Add a log correlator to identify relationships in logs
          • Reducing noise by using advanced log alert filters
            • Create advanced log alert filters
          • Adding, changing, or deleting Log Analytics alert rules
            • Add a Log Analytics alert rule
            • Modify a defined Log Analytics alert rule
            • Delete a defined Log Analytics alert rule
          • Viewing Health Log Analytics system health alerts on the service map
            • Identify Health Log Analytics system health issues on the service map
            • Health Log Analytics system health notifications and proposed actions
          • View the settings of Health Log Analytics system features
        • Health Log Analytics reference
          • Components installed with Health Log Analytics
          • Supported data inputs for Health Log Analytics
          • MID Server proxy preconditions for streaming logs to HLA
          • Health Log Analytics configuration preferences
          • Health Log Analytics system health notifications
          • Health Log Analytics language support
          • Domain separation and Health Log Analytics
          • Health Log Analytics severity mapping
          • Types of Health Log Analytics alerts
          • Types of anomalous behavior
          • Sections and cards on the alert Overview tab in Health Log Analytics
            • Information on the Overview tab for a Component-based alert
            • Information on the Overview tab for a Log Analytics group
              • View the list of Log Analytics alerts in a Log Analytics group
            • Information on the Overview tab for a Log Analytics alert
          • Information on the Alert Insight Similar Alerts tab
      • Service Reliability Management
        • Exploring Service Reliability Management
          • Get started with Service Reliability Management
            • SRM home page
            • SRM interface
              • Search, filters, lists, forms, and guides
              • Export list information to a file
              • Manually create SRM tags
              • Manually create an SRM template
          • SRM alert workspace
          • SRM incident workspace
        • Service Operations Workspace (SOW) setup for Service Reliability Management
        • Configuring Service Reliability Management
          • Install the Service Reliability Management application from Admin Center or ServiceNow Store
          • Assign an administrator to Service Reliability Management
          • Import services for use in Service Reliability Management
          • Activate teams and services in Service Reliability Management
          • Add an approval process to service inclusion in Service Reliability Management
          • Add an approval process to teams inclusion in SRM
          • Import teams to Service Reliability Management
          • Edit a Team request form and publish for Service Reliability Management
          • Configure error budget actions when an SRM SLO is breached
          • Approve a change request for SRM team approval
          • Configure Twilio to send notifications in SRM
          • Install the Alert automation rules application
        • Using Service Reliability Management
          • Working with SRM services
            • Add a service to SRM
              • Working with SRM integrations
                • Available SRM integrations
                  • Add an integration to SRM
                  • Deactivate an integration
                  • Add or remove multiple services from an integration in SRM
            • Edit SRM service details
          • Working with SRM teams
            • Add an SRM team
              • Manage your SRM team details
              • Add team members to SRM
              • Manage or add a service to your SRM team
            • Create your SRM On-call schedule
              • Set On-call team preferences in SRM
            • Set up escalation policies for your team in SRM
              • Escalation triggers in SRM
          • Working with SRM reliability tasks
            • Working with alerts in SRM
              • Manually create an SRM alert
              • Acknowledge an SRM alert
              • Update the severity of one or more SRM alerts
              • Update the state of one or more SRM alerts
              • Add or edit a task on an SRM alert
              • Add or edit a parent on an SRM alert
              • Add or edit a knowledge article to an SRM alert
              • Reassign an SRM alert
              • Add work notes to an SRM alert
              • Close an SRM alert
              • Reopen an SRM alert
              • Promote an SRM alert to an incident
            • Working with Incidents in SRM
              • Manually create an SRM incident
              • Reassign an SRM incident
              • Update the priority of an SRM incident
              • Add a service to an SRM incident
              • Add resolution code and notes to an SRM incident
              • Copy an SRM incident
              • Resolve an SRM incident
              • Cancel an SRM incident
              • Close an SRM incident
              • Reopen an SRM incident
            • Manually create an SRM change task
          • Working with SRM alert automations
        • Service Reliability Management reference
          • SRM roles and responsibilities
          • Create team form
          • Create a shift form in Service Reliability Management
          • Add service form
          • Edit service details form
          • Set up escalation policies form in SRM
          • Domain separation and SRM
          • Create change request forms
          • SRM incident states
          • SRM alert states
          • SRM change request states
          • CMDB service classes
      • Service Level Objective Management
        • Exploring Service Level Objective Management
        • Using Service Level Objective Management
          • Working with Reliability metrics
            • Create SLO, SLI, and Error budget policies
            • Edit a reliability indicator
          • Service Level Objective Management reference
            • View SRM Reliability metrics
            • Create SLO form
            • Create SLI form
            • Create Error budget policies form
      • Service Observability
        • Exploring Service Observability
        • Configuring Service Observability
          • Install Service Observability
          • Activate teams and services
          • Connect an observability data source
          • Create and manage observability data mappings
        • Monitor services and investigate issues
          • View overall service health
          • View service health metrics
        • Service Observability Reference
          • Components installed with Service Observability
          • Service Observability and domain separation
          • Add connection form
          • Observability data mapping form
          • Overview tab for Service Observability
          • Observability tab for Service Observability
          • Chart error states
      • Service Operations Workspace for ITOM
        • Exploring Service Operations Workspace for ITOM
          • Service Operations Workspace for ITOM user interface
        • Configuring Service Operations Workspace for ITOM
          • Install Service Operations Workspace for ITOM application
          • Customize the Service Operations Workspace for ITOM home page
            • Modify the greeting text on the landing page
            • Modify the first-level cards in the Service Operations Workspace for ITOM Overview section
            • Create a copy of the Service Operations Workspace for ITOM landing page
            • Open your configurable workspace experience in UI Builder
            • Redirect to the Service Operations Workspace home page
          • Open your Configurable Workspace experience in UI Builder
          • Service Operations Workspace
            • View application service health information in Service Operations Workspace
            • Create a user view in Service Operations Workspace
            • Delete a user view in Service Operations Workspace
            • View application service details in Service Operations Workspace
            • View primary alerts associated with a service
            • Create a list in Service Operations Workspace for ITOM
            • Rename a list in Service Operations Workspace for ITOM
            • Reorder list in Service Operations Workspace for ITOM
            • Delete a list in Service Operations Workspace for ITOM
            • View unified service map and the impact paths in Service Operations Workspace
            • Configure auto-refresh settings for alert lists
            • Configure alert metrics
            • View alert metric trends in Service Operations Workspace
            • View CI health in Metric Explorer
          • On-call scheduling in Service Operations Workspace for ITOM
            • Add alert table to enable on-call scheduling for Service Operations Workspace for ITOM
        • Using Service Operations Workspace for ITOM
          • Integrations Launchpad in Service Operations Workspace for ITOM
            • Configure a pull connector
            • Configure a push connector
            • Configure a custom connector
            • Configure a connector for Health Log Analytics
            • Review integration and configuration health
            • Activate integration
            • Deactivate integration
            • Delete integration
          • Express List in the Service Operations Workspace for ITOM
            • Alerts in Service Operations Workspace
            • Assign alerts in Express List
            • Express List keyboard shortcuts
            • Use an assigned Express List view
            • Add or modify Express List columns
            • Add custom fields to the Express List preview panel
            • Acknowledge viewed alerts in Express List
            • Monitor incoming alerts
            • Close an alert in Express List
            • Create an incident from an alert in Express List
            • Create an incident with Now Assist in Express List
            • Add alerts to an incident in Express List
            • Mute a CI's alerts in Express List
            • Place an alert in the Maintenance state
            • Place an alert in the Acknowledged state
            • Remediate an alert in Express List
            • View metrics for an alert
            • View details about the impact and cause of an alert in Express List
            • View data on impacted services on the preview panel in Express List
            • View data on configuration items on the preview panel in Express List
            • Hide closed alerts in Express List
            • View an alert analysis by Now Assist in Express List
            • Generating case from an alert
            • Remove alerts from an alert group in Express List
            • Viewing links between alerts in alert groups in Express List
              • Viewing links between alerts in tag-based alert groups
              • Viewing links between alerts in rules-based alert groups
              • Viewing links between alerts in CMDB-based alert groups
              • View links between alerts in a group in Express List
            • Exploring chronological data on the alerts in an alert group in Express List
              • View a timeline of the alerts in an alert group
            • Find alert records in Express List using free-text search
            • Run actions to resolve alert issues in Service Operations Workspace for ITOM
            • Launch a web application for an alert in Service Operations Workspace for ITOM
            • Filtering the alert display in the Express List pane
              • Filter the Express List display using attributes
              • Filter the Express List display by adding or removing fields
              • Categorize alerts displayed in Express List
              • Filter out or show matching alerts
              • Save a custom filter in Express List
            • Viewing an alert group analysis by Now Assist in Express List
              • View an alert group analysis by Now Assist in Express List
              • Save the Alert analysis summary as alert group description in Express List
            • Roles used by Express List
          • Alert automation in Service Operations Workspace for ITOM
            • Create Ignore automation
            • Create Enrich automation
              • Extracting and composing alert fields
            • Create Group automation
            • Create Respond automation
            • Delete an automation
          • AIOps Dashboards in Service Operations Workspace for ITOM
            • AIOps Value Realization dashboard
            • Event and Alert dashboard
            • Agent Health dashboard
            • HLA Operational dashboard
          • Using Service Operations Workspace for ITOM Log Analytics
            • Take action on a Health Log Analytics alert from the Overview tab
              • Sections and cards on the Overview tab for a Component-based alert
              • Sections and cards on the Overview tab for a Log Analytics group
                • View the list of Log Analytics alerts in a Log Analytics group
              • Information on the Overview tab for a Log Analytics alert
            • Analyzing log lines to identify the root cause of an alert
              • Analyze log lines that surround an anomaly
            • Viewing the logs for an alert on the Log viewer
              • View log data for an alert
              • Define, save, and share a search of log data
              • Use or modify a saved search
              • Filter search results on the Log viewer
              • Customize the Log viewer table
            • Adding, changing, or deleting Log Analytics alert rules
              • Add a Log Analytics alert rule
              • Modify a defined Log Analytics alert rule
              • Delete a defined Log Analytics alert rule
            • Assigning higher or lower significance to an alert in Health Log Analytics
              • Mark an alert as significant
              • Mute an unimportant alert
              • Decrease sensitivity to similar anomalies
              • Restore normal importance to an alert metric
            • Dashboards for real-time visualization of log data
              • Create log data dashboards and visualizations
              • product/health-log-analytics-operator/task/hla-op-log-dashboard-default.html
            • Add a KB article to a Log Analytics alert
        • Service Operations Workspace for ITOM reference
          • Components installed with AIOps Experience
          • Tags in Express List Link View
          • Alert field mapping on the Respond page
          • Outbound webhook parameters
          • Automation details fields
          • Application service details page
          • Create list fields
          • Metrics View Configuration form fields
          • Integration and configuration health event fields
          • Pull connector fields
      • Synthetic monitoring
        • Exploring synthetic monitoring
        • Configuring synthetic monitoring
          • Install synthetic monitoring
          • Create synthetic monitoring locations
          • Create and edit a synthetic monitor
          • Manage synthetic monitors
        • Using synthetic monitoring
          • Identify system issues with synthetic monitoring
            • View aggregate monitor information
            • View a monitor's test results
            • View test details
        • Synthetic monitoring reference
          • Components installed with synthetic monitoring
          • Domain separation and synthetic monitoring
          • Synthetic monitoring landing page
          • Details page of a synthetic monitor
      • Applying CSDM guidelines to ITOM Health
        • ITOM Health considerations for CSDM framework
        • ITOM Health and CSDM tables
        • Plugins or applications installed with ITOM Health
    • Agent Client Collector
      • Agent Client Collector Framework
        • Exploring Agent Client Collector Framework
          • Agent Client Collector architecture
          • Agent Client Collector plugins
          • Agent Client Collector data collection
          • Checks and policies
          • Secure Parameters in the Agent Client Collector
          • Agent Client Collector configuration data files
          • Agent Client Collector logs
          • Agent Client Collector API
          • Agent Client Collector health instance scan suite
        • Configuring Agent Client Collector Framework
          • Configure an agent registration key
          • Configure the websocket server on the MID Server
          • Configure a websocket endpoint
          • Configure the frequency of updating the agent MID Server list
          • Create and edit Agent Client Collector plugins
            • Secure a custom plugin with a certificate
          • Agent Client Collector installation
            • Automatic MID Server selection
              • Enable automatic MID Server selection
              • Configure the Agent Client Collector capabilities for MID Servers
              • Configure the automatic MID Server selection based on the Agent Client Collector capabilities
            • Incorporating the Agent Client Collector into a custom base image for mass deployment
            • Enable the Agent Client Collector load balancer
            • Upgrade an agent in an instance
            • Upgrade multiple agents in an instance
            • Restart an agent manually
          • Agent Client Collector installation on a Linux OS system
            • Install Agent Client Collector on a Linux system
            • Perform a single-line Agent Client Collector installation on Linux using ITOM Cloud Services
            • Validate Linux installation
            • Upgrade Agent Client Collector on a Linux system
            • Uninstall Agent Client Collector from a Linux system
            • Perform a single-line Agent Client Collector installation on Linux
            • Upgrade the Agent Client Collector manually on a Linux system
            • Uninstall Agent Client Collector from a Linux system using a single-line command
          • Agent Client Collector installation on a Windows machine
            • Install the Agent Client Collector on a Windows machine manually
              • Upgrade the Agent Client Collector manually on a Windows system
              • Uninstall the Agent Client Collector manually from a Windows machine
            • Install Agent Client Collector on Windows using ITOM Cloud Services
            • Install the Agent Client Collector on a Windows machine using silent installation
              • Uninstall Agent Client Collector from a Windows system using a single-line command
          • Agent Client Collector installation on macOS system
            • Perform a single-line Agent Client Collector installation on macOS
            • Perform a single-line Agent Client Collector installation on macOS by using ITOM Cloud Services
            • Manually install Agent Client Collector on macOS
            • Upgrade Agent Client Collector manually on macOS system
            • Uninstall the Agent Client Collector from macOS using a single-line command
            • Uninstall the Agent Client Collector from macOS machine manually
          • Enable Agent Client Collector monitoring on the MID Server
          • Optimize distribution of agents to MID Servers
          • View the Agent Client Collector configuration file for an agent
          • Create an Agent Client Collector configuration data file
          • Manually refresh Agent Client Collector certificates
          • Enable OpenSSL secure signing for plugins
          • Add a self-signed certificate to your operating system's truststore
          • Import a self-signed certificate
          • Perform Zscaler remediation
            • Check Zscaler monitoring
              • Customize the Zscaler remediation wait time
              • Customize the Zscaler monitoring check
            • Check Zscaler remediation
            • Use the Zscaler dashboard
        • Working with checks and policies
          • Create and edit checks
            • Test a check definition or check instance
          • Create secure parameters for a check
          • Create a new Agent Client Collector policy
            • Create a policy hierarchy
            • Edit a published policy
            • Create a service filter for a policy
            • Export and import an Agent Client Collector policy
          • Create a check type
          • Create a check definition
          • Enable checks from the community for Agent Client Collector
        • Enabling Agent Client Collector data collection
          • Create a call API to send an osquery request
          • View host data collection for an agent
          • Generate an Agent Client Collector allow list
          • Run host data collection on demand
          • Pause Agent Client Collector data collection
        • Using Agent Client Collector logs
          • Configure Agent Client Collector log levels
          • View the Agent Client Collector logs
          • Enable log monitoring in a Linux environment
          • Enable log monitoring in a Windows environment
          • Set the agent log level
        • Clear Agent Client Collector assets
        • Use the Agent Client Collector Health Dashboard
        • View the Agent feature matrix
        • View agent errors
        • Agent Client Collector Framework reference
          • Agent Client Collector user roles
          • Agent Client Collector Framework default checks
          • Agent Client Collector performance and footprint for URL monitoring
          • Agent Client Collector check definition page
            • Check definition form parameters tab
            • Test check dialog box fields
          • Agent Client Collector data collection properties
          • Agent Client Collector policy collection properties
          • Agent Client Collector Framework configuration properties
          • Agent Client Collector data collection tables
          • Verify API is associated with a live agent
          • Configuration file options
          • Synchronization properties for validating Agent Client Collector plugins
          • Agent Client Collector statuses
          • Agent Client Collector log levels
          • Agent Client Collector log rotation parameters
          • Agent Client Collector CPU protection thresholds
      • Agent Client Collector Monitoring
        • Exploring Agent Client Collector Monitoring
          • Agent-based data flow
          • Windows event log monitoring
          • Operating system and application monitoring using Agent Client Collector
            • Configure Agent Client Collector Apache HTTP server monitoring
            • Configure Agent Client Collector Apache Tomcat monitoring
            • Monitor HTTP points
        • Configuring Agent Client Collector Monitoring
          • Configure a MID Server to work with Agent Client Collector Monitoring
            • Configure multiple MID Servers to work with Agent Client Collector Monitoring
          • Choose and configure metrics to monitor
          • Configure the action level of anomaly detection
          • Create a configuration settings rule
            • Synchronize configuration settings rules
          • Enable metrics collection and evaluation
            • Limit metrics collection and evaluation
          • Enable viewing HAProxy metrics
          • Enable running of Varnish checks
          • Select the Azure policies to activate for metric collection
          • Create Azure policies for metrics collection
        • Metric Intelligence
          • Understanding Metric Intelligence
          • MID Server and MID Server distributed cluster for Metric Intelligence
          • Activating Metric Intelligence
            • Get started with Metric Intelligence
              • Automated Metric Intelligence setup
              • Manually configure a MID Server for Metric Intelligence
              • Manually configure the Metric Intelligence extension
              • Create an event rule to bind metric events to host CIs
              • Create an anomaly test rule
              • Specify custom upper and lower metric bounds
              • View metric to CI and resource binding
              • Disable a metric for a CI
              • Disable event collection
              • Configure anomaly score thresholds
              • View anomaly alerts
              • View metric values in the Insights Explorer
                • Insights Explorer settings
                • Create an Insights Explorer view
                • Sensitivity bounds properties for Insights Explorer metrics
              • View metric charts in Agent Workspace
              • Configure metric charts for Agent Workspace
              • View self-health monitoring statistics for Metric Intelligence
              • Activate the Advanced Promotion Engine
              • Verify that the definitions for the Advanced Promotion Engine are active
              • Create a definition for the Advanced Promotion Engine
              • View the promoted events
              • View the promoted anomaly alerts
            • Create metric rules
          • Metric bounds sensitivity
          • Metric binding
            • Metric binding to resources
            • Create an event rule to map metrics to specific CIs
          • CIs in maintenance mode
          • Metric Configuration Rules
          • Anomaly model testing
          • Advanced Promotion Engine
          • Anomaly Alert Dashboard
          • Metric Explorer
          • Self-health monitoring for Metric Intelligence
          • Domain separation and Metric Intelligence
            • Configure domain separation for Metric Intelligence
        • Understanding the Monitoring Technology Dashboard
          • Monitoring Technology Dashboard for Linux
          • Monitoring Technology Dashboard for Windows
          • Monitoring Technology Dashboard for HTTP
          • Monitoring Technology Dashboard for Azure
          • Monitoring Technology Dashboard for AWS
          • Monitoring Technology Dashboard for GCP
          • Monitoring Technology Dashboard for VMware vSphere
          • Customize the Monitoring Technology Dashboard
        • Using proxy agents in Agent Client Collector
          • Configure an agent on a proxy server
          • Create a proxy agent cluster
          • Assign a proxy agent cluster to a policy
            • Enable load balancing between proxy agents in a cluster
        • Agent Client Collector Monitoring reference
          • Agent Client Collector Monitoring Footprint
          • Agent Client Collector for Monitoring default checks and policies
            • Active Directory metrics
            • Apache Kafka default checks and policies
            • Apache Kafka metrics
            • AWS Health Monitoring default checks and policies
            • AWS metrics
            • Azure Health Monitoring default checks and policies
            • Azure metrics
            • Azure virtual machine footprint
            • Azure cloud metrics
            • Cassandra default checks and policies
            • Cassandra metrics
            • Glassfish default checks and policies
            • GlassFish metrics
            • HAProxy default checks and policies
            • HAProxy metrics
            • HTTP default checks and policies
            • HTTP entry point metrics
            • HTTP response code check
            • Internet Information Services (IIS) metrics
            • Linux default checks and policies
            • Linux metrics
            • MongoDB default checks and policies
            • MongoDB metrics
            • MS Exchange default checks and policies
            • MSSQL default checks and policies
            • MySQL default checks and policies
            • Network ping default checks and policies
            • Network ping metrics
            • Network port default check
            • Network host availability check
            • Nginx default checks and policies
            • Nginx metrics
            • PostgreSQL default checks and policies
            • PostgreSQL metrics
            • RabbitMQ default checks and policies
            • RabbitMQ metrics
            • URL Monitoring default checks and policies
            • Varnish default checks and policies
            • Varnish metrics
            • vSphere default checks and policies
            • vSphere metrics
            • Windows default checks and policies
            • Windows metrics
            • Windows log monitoring default checks and policies
            • Linux log monitoring default checks and policies
          • Azure metrics script
          • Windows event log filter parameters
          • Parameters of MID Server distributed cluster
          • Scheduled jobs included with MID Server distributed cluster
          • Quick start tests for Metric Intelligence
          • Components installed with Metric Intelligence
          • Event severities
      • Agent Client Collector for Visibility
        • Exploring Agent Client Collector for Visibility
          • How Agent Client Collector for Visibility works
        • Configuring Agent Client Collector for Visibility
        • Using Agent Client Collector for Visibility
          • Using push-based Discovery and horizontal IP-based Discovery together
          • Using push-based Discovery and Intel Endpoint Management Assistant (EMA) together
          • Using push-based Discovery and SAM together
            • Configure Osqueryd schedule for SAM total usage metrics
            • Configure Osqueryd logs for SAM total usage metrics
          • Application patterns for the Agent Client Collector
          • Discovering DNS names using push-based discovery
          • Detecting portable applications using push-based discovery
          • Setting exclusion lists for IPs and NICs
          • Populating Assigned To attribute in Computer CI for ACC-V
          • Populating users based on type for ACC-V
          • Cloud Native Operations for Visibility
            • Exploring CNO for Visibility
            • Configuring CNO for Visibility
              • Prepare for CNO for Visibility deployment
              • Install CNO for Visibility
                • Configure the memory limit of the Informer pod
                • Change the full discovery frequency in CNO for Visibility
                • Deactivate continuous discovery in CNO for Visibility
                • Display the Kubernetes cluster version in the CMDB
                • Create a cmdb_ci_linux_server CI for each Kubernetes node
                • Define include and exclude lists of Labels and Annotations
                • Add custom Labels and Annotations to Kubernetes resources
                • Upgrade CNO for Visibility
                • Upgrade CNO for Visibility Informers remotely
                • Override Informer parameters from the Instance
              • Pulling additional resources from Kubernetes clusters into the CMDB
            • CNO for Visibility Reference
              • Data collected by CNO for Visibility
              • CNO for Visibility Informer status fields
              • CNO for Visibility support matrix
              • CNO for Visibility advanced configuration options
        • Agent Client Collector for Visibility reference
          • Agent Client Collector for Visibility default checks and policies
      • Agent Client Collector Log Analytics
        • Agent Client Collector Log Analytics setup
          • Set up Agent Client Collector Log Analytics using guided setup
          • Set up Agent Client Collector Log Analytics without using guided setup
        • Set up additional ACC data inputs
          • Configure ACC data inputs manually
            • ACC data input configuration fields
        • Agent Client Collector log policies
          • Agent Client Collector Log Analytics default policies and checks
          • Create an Agent Client Collector log policy
          • Create a child log policy
          • Edit a log policy
          • Edit log path configurations
        • Identify and resolve log streaming issues
          • ACC data input streaming sources
        • View log shipper alerts
        • View log shipper events
        • CI association to a dynamic CI Group in Agent Client Collector Log Analytics
      • Agent Client Collector Security Incident Response
        • Agent Client Collector Security Incident Response capabilities
        • Perform an action on a security incident
        • Create an Agent Client Collector Security Incident Response command
        • Run an Agent Client Collector Security Incident Response command
        • Create an Agent Client Collector Security Incident Response OSQuery
        • Run an Agent Client Collector Security Incident Response OSQuery
      • View live CI data with Agent Client Collector
        • View live CI data logs
        • Assign a problematic CI to its incident to view live CI data
    • ITOM Optimization
      • Cloud Provisioning and Governance
        • Request the Cloud Provisioning and Governance application
        • Product Name Change
        • Day 1 setup guide for Amazon Web Services on Cloud Provisioning and Governance
          • Assign roles to AWS users of Cloud Provisioning and Governance
          • Set up a cloud account and service account for AWS
          • Configure a custom AWS member role
          • Create AWS GovCloud credentials for Cloud Provisioning and Governance
            • Create a service account for AWS GovCloud
          • Define the schedule for downloading AWS billing data
            • Configure the download size of AWS billing data
          • Add an AWS service account to the cloud account
        • Day 1 setup guide for Microsoft Azure Cloud on Cloud Provisioning and Governance
          • Set up Microsoft Azure Government Cloud on Cloud Provisioning and Governance
          • Assign roles to Azure users of Cloud Provisioning and Governance
          • Create a Microsoft Azure service principal
          • Store the Azure service principal credentials in the instance
          • Add an Azure service account
          • Set up a cloud account for Azure
          • Create Microsoft Azure credentials for billing download
            • Configure the download size of Microsoft Azure billing data
        • Day 1 setup guide for Cloud Provisioning and Governance: Google Cloud Connector
          • Assign roles to Google Cloud Platform users
          • Specify the credentials that Cloud Provisioning and Governance: Google Cloud Connector uses to access Google Cloud Platform data
          • Set up a cloud account and service account for Google Cloud Platform
          • (Optional) Add a Google Cloud Platform service account to the cloud account
        • Day 1 setup guide for VMware on Cloud Provisioning and Governance
          • Assign roles to VMware users of Cloud Provisioning and Governance
          • Create the credential and service account that will access your VMware data
          • Set up cloud accounts for VMware
            • Add a datacenter to a cloud account
        • Additional Cloud Provisioning and Governance setup on day 2
          • Set up an additional cloud account
          • Discover using Cloud Operations Workspace and Patterns
          • Discover all datacenters in a service account on-demand
          • Schedule discovery of all resources in a service account
          • Discover all resources in a datacenter on-demand
          • Set capacity limits on user requests for resources
          • Use owner and assignment groups
        • Cloud Provisioning and Governance administration guide
          • Domain separation and Cloud Provisioning and Governance
          • Domain separation in Cloud Provisioning and Governance - considerations for service providers
            • On-board a Company
            • Domain admin considerations
          • Cloud Provisioning and Governance Recipes
          • Cloud accounts
            • Service categories discovered in AWS
            • Service categories discovered in Azure
          • Cloud Admin Portal
            • Resource Profiles
              • Create an application profile
              • Create a compute profile
              • Create a compute security group profile
              • Create an OS profile
              • Create a schedule profile
              • Add credentials to an image template
              • Add an AWS public image to Cloud Provisioning and Governance
              • Add an Azure public image to Cloud Provisioning and Governance
            • IPAM integration
              • Register an Infoblox server
              • Create an IP pool
              • Create a cloud subnet
              • Create a relationship between a VMware network and subnet
              • Reserve IP addresses for VMware vSphere virtual machines in InfoBlox
              • Register IP addresses for AWS and Azure virtual machines in Infoblox
              • Delete a host record in Infoblox
            • Support for continuous delivery (configuration management)
              • Configure Ansible Tower user name and password
              • Create a workload provider type
              • Create an Ansible configuration management provider and run Discovery
              • Cloud Provisioning and Governance: Terraform Connector
                • Exploring Cloud Provisioning and Governance: Terraform Connector
                • Configuring Cloud Provisioning and Governance: Terraform Connector
                  • Install Cloud Provisioning and Governance: Terraform Connector
                  • Add support for minor or patch versions of the Terraform
                  • Create a Terraform Open Source config provider
                  • Create a Terraform Enterprise or Terraform Cloud config provider
                    • Create API key credentials for the Terraform account and the supported VCS account
                  • Use multiple repositories structure with Terraform Connector app
                  • Run the IaC Discovery
                  • Domain separation and Cloud Provisioning and Governance: Terraform Connector
                  • Upgrading the Terraform environment
                • Using Cloud Provisioning and Governance: Terraform Connector
                  • Associate the Terraform input parameters with the Cloud Provisioning and Governance catalog item
                  • Populate the datacenter in Terraform-based catalog items
                  • Create a catalog item from the Terraform template
                  • Manage the Terraform template-based catalog items
                  • Map credentials between Cloud Provisioning and Governance and Terraform
                  • Associate the Terraform environment variable with the datacenter resource block
                • Cloud Provisioning and Governance: Terraform Connector reference
                  • Cloud Provisioning and Governance: Terraform Connector Create Config Provider form reference
                  • Cloud Provisioning and Governance: Terraform Connector SSH Private Key Credentials form reference
                  • Cloud Provisioning and Governance: Terraform Connector Windows Credentials form reference
                  • Cloud Provisioning and Governance: Terraform Connector API Key Credentials form reference
                  • Cloud Provisioning and Governance: Terraform Connector Terraform Catalog Item Task form reference
            • Day 2 operations using workflows
              • Credential handling
              • Use credentials with SSH workflows
              • Use SSH to shut down a VM using workflow type operation
              • Create the SSH custom activity
              • Create an SSH workflow
              • Create a response action for Cloud Provisioning and Governance
            • Create a cloud catalog item
              • Publish a blueprint as a cloud catalog item
              • Create a cloud template-based catalog item
                • Sample CloudFormation JSON to create an AWS EC2 instance
              • Create pre-provisioning operations
              • Create or update a catalog item from a Google Cloud Deployment Manager (GDM) template
              • Create post-provision operations
                • Add post-provisioning to a Cloud Formation Template-based catalog item
              • Add pre or post-provisioning operations with subflows to a template-based catalog item
              • Make catalog item visible
              • Create a variable set for Cloud Provisioning and Governance
              • Edit a variable for Cloud Provisioning and Governance
              • Manage operation attributes
            • Cloud Provisioning Blueprints
              • Build a Cloud Provisioning blueprint
                • Add a resource operation to the execution plan
                • Execute blueprint operations in parallel
                • Blueprint attributes
                • Configure a blueprint rule
              • Form configuration with blueprints
                • Add fields to a cloud catalog item order form
                • Control visibility default values for Cloud catalog items
                • Cloud catalog form configuration examples
                  • Populate the location based on the cloud account
                  • Remove a field from a cloud catalog form
                  • Populate stack name with a script
                  • Set default values for a cloud catalog form fields
            • Resource blocks in Cloud Provisioning and Governance
              • Create a custom resource block
                • Specify a host resource for a resource block
                • Specify the bindings for resource blocks
                • Configure endpoint operation mapping
              • Configure resource block input parameters
              • Add operation steps to a resource block
                • Add an operation to a resource block to use with a workflow
                • Add a resource operation step to invoke a workflow
                • Add a resource operation step to invoke a subflow
              • Extend Cloud Provisioning and Governance resource blocks with an override operation
              • Add a resource script to a resource block
              • Configure a response processor
                • Execute response processor for workflow
                • Virtual server response processor example
              • Add Terraform Orchestration interface on a resource block
              • Create a resource block for Microsoft Azure Cloud
            • Cloud scripts and cloud script templates
              • Create cloud initialization script templates and a script
              • Map a script to an OS profile
              • Example: Post-provision cloud script
            • Response Mappings
            • Validate a parameter value with the AllowedPattern property
            • Cloud Governance
            • Permissions management for Cloud Governance roles
            • Policies for Cloud Provisioning
              • Cloud policy example
              • Triggers for cloud policies
              • Create a cloud policy
                • Configure a cloud policy rule
                • Using expressions in Cloud Provisioning and Governance
                • Create an action for an 'on Blueprint provision' policy
                • Create an action for an 'approval' policy
                • Create an action for an 'on Catalog item launch' policy
                • Create an action for an 'on Catalog item request start/end' policy
                • Create an action for an 'on Lease end' policy
                • Create an action for an 'on Resource operation' policy
                • Create an action for an 'on Resource operation launch' policy
                • Create an action for an 'on Resource operation request start/end' policy
                • Create an action for an 'on Resource Limit exceeded' policy
                • Create an action for an 'on Task Remediation' policy
                • Create a policy action script
                • Example policy action script that tags resources
              • Create a cloud approval policy
              • Create a cloud policy group
              • Export or import a cloud policy
            • Pools and Filters for Cloud Provisioning
              • Create a resource pool
              • Bind a parameter to a resource pool
              • Example resource pool that limits choices to cost center
            • Quotas and resource order controls
              • Create a cloud quota definition
              • Resource order controls for template-based cloud catalog items
                • Set up resource order controls
            • Use the Cloud Operations Dashboard
            • Use Cloud Root Cause Analysis reports
            • The Cloud API Trail
            • Cloud Provisioning and Governance dashboards and reports
            • Tags for cloud resources
            • Configure and perform life-cycle operations on discovered resources
            • Pattern-based targeted discovery
          • Troubleshooting tools for Cloud Provisioning and Governance
            • The Cloud Orchestration Trail
              • Open the Cloud Orchestration Trail
            • Open cloud orchestrations
          • Moving Cloud Provisioning and Governance content across environments
            • Move a blueprint from one environment to another
            • Move a resource block from one environment to the other
            • Move a cloud API from one environment to the other
        • Cloud API (CAPI)
          • Default CAPI APIs
          • CAPI classes in MID Server script includes
          • Azure VM provisioning walkthrough
          • AWS VM provisioning walkthrough
          • Add a product to an existing provider in CAPI
            • Create a CI class for a virtual cloud resource
          • Create or extend a CAPI interface
          • Create a CAPI API
        • Cloud User Portal
          • Search the Cloud User Portal
          • Launch a stack
            • Viewing resource quota limits
            • Provisioning stacks based on quota limits
            • Track a stack request
            • Resubmit a failed stack request
          • Manage a stack
            • Manage a resource
            • Perform a life-cycle operation on a stack or resource
              • Life-cycle operations in Cloud Provisioning and Governance
            • Submit an incident for a stack
          • Using the Activities page
            • Track a change request
            • Track an incident
            • View cloud events
            • Create an SSH key
            • Download an SSH key
          • Business hour scheduling
            • Modify the lease for a stack
            • Modify business schedule operations for a stack
          • Manage personal and group resources
        • Schemas of Cloud Provisioning and Governance tables
        • Quick start tests for Cloud Provisioning and Governance
      • ITOM Optimization reference
        • Plugins activated with ITOM Optimization
        • MID Server configuration and exception handling
    • Now Assist for IT Operations Management (ITOM)
      • Exploring Now Assist for IT Operations Management (ITOM)
      • Configuring Now Assist for IT Operations Management (ITOM)
        • Install the Now Assist for IT Operations Management (ITOM) plugin
      • Using Now Assist for IT Operations Management (ITOM)
        • View an alert analysis by Now Assist in Service Operations Workspace
        • View an alert analysis by Now Assist in Express List
        • View an alert group analysis by Now Assist in Express List
        • Save the alert analysis summary by Now Assist as alert group description in Express List
        • Generate an alert group description in Express List using Now Assist
        • Launch an alert analysis from the Now Assist panel
        • Create an incident from an alert with Now Assist in Express List
        • Speed up alert resolution with a Now Assist analysis of past related incidents
      • Now Assist for IT Operations Management (ITOM) reference
        • Applications installed with Now Assist for IT Operations Management (ITOM)
    • Access to cloud environments for ITOM products
      • Install and configure MID Servers to access cloud environments
        • Proxy server configuration for MID Servers used for Cloud Discovery and Cloud Provisioning and Governance
        • Cloud Request Retry Configuration
      • Set up a cloud service account
        • Set up Oracle Cloud infrastructure (OCI) service accounts
          • OCI access and permission using policies
          • Generate your Oracle Cloud Infrastructure (OCI) credentials
        • Set up AWS service accounts
          • Access setup for AWS service accounts
          • Configure access to the AWS accounts using permanent AWS credentials
          • Configure access using temporary credentials based on trusted AWS accounts with AWS credentials
          • Configure access using temporary credentials based on trusted AWS accounts without AWS credentials
          • Configure access using temporary credentials for trusting AWS member accounts
          • Configure the MID Server for AWS IAM roles
          • Control AWS access and permissions using policies
        • Set up Google Cloud Platform service accounts
          • Configure the Google API credentials for Cloud Discovery
          • Google API Credentials Form
          • GCP access and permission using policies
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Cloud Discovery Workspace

  •  
    • Xanadu
    • Yokohama
    • Washington DC
    • Vancouver
  • UpdatedAug 1, 2024
  • 1 minute read
    • Xanadu
    • IT Operations Management

Cloud Discovery Workspace

Cloud Discovery Workspace offers a comprehensive solution to manage the cloud operations of your organization.

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  • Ask or answer questions in the Cloud Discovery Workspace forum on the ServiceNow Community
  • Search the Known Error Portal for known error articles
  • Contact Customer Service and Support
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