When performing selective upgrade of an agent in an instance, you can select multiple instances to upgrade at once.

Before you begin

Supported Operating Systems: Windows and Linux.

ACC installs will need to access this URL: https://install.service-now.com/.

Role required: agent_client_collector_admin

About this task

You can select up to 20 agents at a time for upgrade. To upgrade large numbers of agents, incorporate the Agent Client Collector into your software deployment tools.

Procedure

  1. Navigate to All > Agent Client Collector > Agents.
  2. Select the check box next to the agents that you want to upgrade.
    You can select up to 20 agents.
  3. In the Actions on selected rows... box, select Upgrade agent.
  4. In the confirmation dialog box, select Upgrade.