Create goals, set targets for them, and evaluate the progress of the goals and targets to accomplish your organizational plans and drive business outcomes using ServiceNow® Goal Framework.

The ServiceNow® Goal Framework for Strategic Portfolio Management (SPM) application (formerly known as Advanced Goal Framework) enables you to automate the actual value of your targets. The Goal Framework for SPM application is an extension to the Goal Framework application. When you install the Goal Framework for SPM application, you get all the features of Goal Framework as well as the target automation feature.

Using Goal Framework, you can define strategic priorities and associated goals for your organization as part of strategic plans. After goals are created, you can then associate work, planning items, and strategic items such as demand, project, epic, program, and initiative.

The ServiceNow® Strategic Planning users can define personalized portfolio plans using lenses for your organization and use them to align your goals according to your organization's portfolio plans. For information on how a portfolio plan is defined using a lens, see Lens and portfolio plans. You can also create strategic plans, capturing the vision, mission, and values for your organization.

Key benefits of Goal Framework:
  • Helps ensure that the entire organization focuses efforts on the same strategic priorities​​.
  • Makes goals that align and focus effort visible​.
  • Enables the association of work or planning items with goals so that the work being done to accomplish goals and meet targets is easily visible.
  • Provides real-time checkpoints for goals over weekly, monthly, and quarterly durations.
  • Provides an end-to-end view of goal performance to users with the sn_gf.epmo_strategy_planner role.
Key benefits of Goal Framework for SPM:
  • Enables you to automate the actual value of your targets by collecting the actuals from different target sources such as benefit plans, cost plans, assessments/surveys, and PA Indicators.
  • Enables you to configure any table or combination of tables that are present on the Now Platform® as a target source​.

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