Use the Asset Management Executive Dashboard to gain visibility into critical KPIs for Hardware Asset Management, Software Asset Management, and Cloud Cost Management applications via a single dashboard.

To access the Asset Management Executive dashboard, you must either have Software Asset Management or Hardware Asset Management in your ServiceNow instance.

To view the Asset Management Executive dashboard, navigate to Asset Executive Workspace > Asset Management Executive Dashboard. A user with the role of sn_itam_common.asset_exec can access the dashboard.

Figure 1. Asset Management Executive Dashboard
Asset Management Executive Dashboard

You can filter the results in the dashboard by product, domain, or by both product and domain. If you filter by domain, the filter gets applied to all the widgets. If you filter by product, since some widgets are applicable for certain products, the filter isn’t applied to all the widgets.

After you select a filter, a blue box gets displayed on the right side of each widget displaying one of the numbers:
  • 0: Indicates that no filter is applied to a widget.
  • 1: Indicates that only one filter is applied to a widget.
  • 2: Indicates that both the filters are applied to a widget.
Note: To use the domain filter, you must activate the plugins: com.glide.domain.msp_extensions.installer and com.snc.pa.domain_support.

The schedule job, Asset Management - Populate KPI aggregate table, runs daily to update the data on the dashboard. To view the latest data for a widget, select the widget to display the list view page.

The dashboard widgets vary depending on the application plugins that you've activated in your instance. The widgets available with each application are listed in the following table:

Table 1. Asset Management Executive Dashboard widgets
WidgetSoftware Asset ManagementHardware Asset ManagementCloud Cost Management

Total spend

Total cost of all entitlements for all products.

Source table: License Metric Results [samp_license_metric_result].

Total cost of all hardware assets whose status is either In stock, In use, In maintenance,or In transit

Source table: Hardware [alm_hardware].

Total active cost of all cloud resources.

Source table: Spend Report Daily Aggregated Cost [sn_cld_spend_core_daily_aggregated_cost].
Actual savings

Total yearly savings for all products. This value is calculated as the total savings from closed complete reclamation candidates.

Source table: Removal Candidate [samp_sw_reclamation_candidate].

 Not applicable
This value is calculated as the monthly savings on cloud resources.
Note: This widget gets displayed only if you have the Software Asset Management application installed on your instance.

Source table: Cloud Insights Rightsizing Recommendation Automatics (sn_clin_core_rs_recommendation_automatic) where State = Completed.

Potential savings

Cost saved if removal candidates are reclaimed.

Source table: Removal Candidate [samp_sw_reclamation_candidate].

 Not applicable
Total of potential savings on a monthly basis on cloud rightsizing, cloud unused machines, cloud reservations, and cloud business hours.
Note: This widget appears only if you have the Software Asset Management application installed on your instance.
Source tables:
  • Cloud Insights Rightsizing Recommendation Automatics [sn_clin_core_rs_recommendation_automatic].
  • Cloud Insights Unused Recommendation [sn_clin_core_rs_unused_recommendation].
  • Reserved Instance Recommendation [sn_clin_core_ri_recommendation].
Assessment fulfillment time

Fulfillment time bar graph of software requests from the Service Catalog. The graph shows the number of requests and the number of days taken to close those requests in the ranges of 0-5, 6-10, 11-20, 21-30, 31+ days.

Source table: Asset fulfillment time [asset_fulfillment_time].

Fulfillment time bar graph of hardware requests from the Service Catalog. The graph shows the number of requests and the number of days taken to close those requests in the ranges of 0-5, 6-10, 11-20, 21-30, 31+ days.

Source table: Asset fulfillment time [asset_fulfillment_time].

 Not applicable
Completed software success goals

Number of success goals completed for the Software Asset Management application.

Source table: SAM Success Goal [samp_success_goal].
Note: This widget is available only when the Software Asset Workspace (com.sn_sam_workspace) plugin is installed.
 Not applicable Not applicable
Completed hardware success goals Not applicable

Number of success goals completed for the Hardware Asset Management application.

Source table: HAM Success Goal [sn_hamp_success_goal]
Note: This widget is available only when Hardware Asset Management (sn_hamp) is installed.
 Not applicable
Software success savings

Actual savings from completed success goals.

Source table: SAM Success Goal [samp_success_goal].
Note: This widget is available only when the Software Asset Workspace (com.sn_sam_workspace) plugin is installed.
 Not applicable Not applicable
Hardware success savings Not applicable

Actual savings from completed success goals.

Source table: HAM Success Goal [sn_hamp_success_goal]
Note: This widget is available only when Hardware Asset Management (sn_hamp) is installed.
Missing hardware assets Not applicable

Count of missing, lost, or stolen hardware assets.

Source table: Missing Hardware Assets [missing_hardware_assets].

 Not applicable
Software true-up cost

Cost of the products actually being used.

Source table: Product Results [samp_product_result].

 Not applicable Not applicable
Expiring contracts in 90 days
Count of software contracts that are going to expire in the next 90 days.
Note: If the Software Asset Management application and the Hardware Asset Management application both exist in your instance, then this widget shows the total number of software and hardware contracts together; not individual contracts for software and hardware.
Count of hardware contracts that are going to expire in the next 90 days.
Note: If Software Asset Management and Hardware Asset Management both exist in your instance, then this widget shows the total number of software and hardware contracts together; not individual contracts for software and hardware.
 Not applicable
Assets pulled from pool vs net new purchase
Bar charts representing the number of requests for software assets being fulfilled from your inventory versus creating purchase orders for new assets.
Note: Ensure that the Procurement (com.snc.procurement) plugin is activated in your instance to view software-related data for this widget.
Source tables:
  • Pool assets: Assigned Allocations [alm_licenses_assigned].
  • Net new assets: Purchase order line items [proc_po_item].

Bar charts representing the number of requests for hardware assets being fulfilled from your inventory versus creating purchase orders for new assets.

Source tables:
  • Pool assets: Consume Asset Task [consume_asset_task].
  • Net new assets: Purchase order line items [proc_po_item].

Bar charts representing the number of assets used from your inventory versus new assets being procured via purchase orders.

Source tables:
  • Pool assets: Spend Report Monthly Cost [sn_cld_spend_core_monthly_cost].
  • Net new assets: Purchase order line items [proc_po_item].
End of life models in next 90 days
Number of software models that are reaching their end of life in the next 90 days.
  • End of life
  • End of support
  • End of extended support

Source table: Software Lifecycle Report [sam_sw_product_lifecycle_report].
Number of hardware models that are reaching their end of life in the next 90 days.
  • End of life
  • End of support
  • End of extended support

Source table: Hardware model [cmdb_hardware_model_lifecycle].

 Not applicable

Sustainable IT dashboard

The Sustainable IT dashboard helps you track the environmental impact of your IT assets and displays a variety of information to gauge the sustainability impact of the hardware assets of an organization easily.

You must install the Sustainable IT plugin (sn_esg_sustain) to view the Sustainable IT dashboard. For more information about the activating the Sustainable IT plugin, see Activate the Sustainable IT plugin.

To know more about the Sustainable IT dashboard data for your hardware assets, see Sustainable IT dashboard.