Upload the Java KeyStore certificate to your ServiceNow instance to enable the creation of connections and credentials.

Before you begin

Role required: admin

Procedure

  1. On your ServiceNow instance, navigate to the X.509 certificate list by entering sys_certificate.LIST in the navigation filter.
  2. Select New.
  3. Fill the form.
    Table 1. New record
    FieldDescription
    Name Custom name of the certificate.
    Type Type of certificate. Select Java Key Store.
    Notify on expiration The role that should be notified when the certificate expires.
    Expires in days The validity of the certificate.
    Warn in days to expire The number of days before which the role receives a warning of expiry.
    Key store password Key store password that you had created.
    Active Indicates that the Java Key Store certificate is active.
    Short description Short description of the record.
  4. Right-click on the banner of the record and select Save.
    Save button.
  5. Select the Manage Attachments icon (Manage Attachments icon.) to attach the Java KeyStore file. If your instance displays an error of the type "<file-name>.jks File type not permitted or mime type does not match the file content", complete the steps.
    1. In the filter field of your instance, enter sys_properties.LIST and press Enter.

      Filter field.

    2. In the Name field of the System Properties page, enter glide.security.file.mime_type.validation and press Enter.

      Name field.

    3. Select the system property glide.security.file.mime_type.validation.
    4. In the Value field, update the value to False.
    5. Right-click on the banner of the form and select Save.
  6. Select Save.
  7. To validate the certificate, select the Validate Stores/Certificates link.
    You've uploaded the Java Key Store certificate to your ServiceNow instance.