CTIOperationRequest - Scoped, Global

(function( /*CTIProviderResponseExecutionContext*/ ctx, /*CTIOperationRequest*/ operationRequest, /*CTIOperationResponse*/ operationResponse, /*HTTPResponse*/ httpResponse) {
  var sessionAttributes = {},
      intentResponse;
  var statusCode = -1;
  var message = 'Unprocessed';
  if (operationResponse) {
    statusCode = operationResponse.getStatusCode();
    sessionAttributes = operationResponse.getSessionAttributes();
    message = operationResponse.getMessage();
    var error = operationResponse.getError();
    if (error) {
      sessionAttributes.error = error;
    }
  }
  if (sn_cti_core.CTIRequestDispatcher.Constants.HTTP.Status.AUTH_REQUIRED.code === statusCode) {
    //first call for a secure action without authentication token
    sessionAttributes.statusCode = 401;
    sessionAttributes.message = message;
    intentResponse = {
      sessionAttributes: sessionAttributes,
      dialogAction: {
        type: 'Close',
        fulfillmentState: 'Fulfilled',
        message: {
          contentType: 'PlainText',
          content: 'This operation requires authentication. Say authenticate for authentication.'
        }
      }
    };
  } else if ('DialogCodeHook' === operationRequest.getParameter('$$invocationSource')) {
      //pass back authToken and interactionId
      sessionAttributes.authToken = operationRequest.getAuthToken();
      sessionAttributes.interactionId = operationRequest.getInteractionSysId();
      var originalSlots = operationRequest.getParameter('$$slots');
      var responseParameters = operationResponse ? operationResponse.getParameters() : {};
      responseParameters = responseParameters ? responseParameters : {};
      // See if processing happened and we got a dialogAction
      var responseDialogAction = responseParameters['dialogAction'];
      // Default dialog action
      var dialogAction = {
        type: 'Delegate',
        slots: originalSlots
      };
      // If the response doesn't contain an override replay the inputs
      if (responseDialogAction) {
        // We bypassed dialoghook so delegate and pass through inputs
        dialogAction = responseDialogAction;
      }
      intentResponse = {
        sessionAttributes: sessionAttributes,
        dialogAction: dialogAction
      };
  } else {
    // Override required session attributes
    sessionAttributes.statusCode = statusCode;
    sessionAttributes.message = message;
    // Build response template
    intentResponse = {
      sessionAttributes: sessionAttributes,
      dialogAction: {
        type: 'Close',
        fulfillmentState: 'Fulfilled',
        message: {
          contentType: 'PlainText',
          content: message
        }
      }
    };
  }
  httpResponse.setBody(intentResponse);
})(ctx, operationRequest, operationResponse, httpResponse);

(function(/*CTIOperationRequest*/ request, /*CTIOperationResponse*/ response, /*Context*/ ctx) {	
  var notes = '', lang = request.getLanguage();
  try { 
    // Returns the interaction record (GlideRecord) set on the passed in CTIOperationRequest object		
    var interactionGr = request.getInteractionRecord();

    var now_GR = new GlideRecord('sys_user');
    if(interactionGr && now_GR.get(interactionGr.opened_for.toString())) {	
    if(now_GR.locked_out == true) {
        notes += gs.getMessageLang("User record found locked. Unlocking the account.\n", lang);
        now_GR.locked_out=false;
        now_GR.update();
        response.setStatusCode(200);
        response.setMessage(gs.getMessageLang("Your account has been unlocked.", lang));
      } else {
        notes += gs.getMessageLang("User record not locked.\n", lang);
        response.setStatusCode(200);
        response.setMessage(gs.getMessageLang("Your account doesn't seem to be locked.", lang));
      }	
    } else {
      notes += gs.getMessageLang("User record not found. Transfer to agent\n", lang);
      response.setStatusCode(302);
      response.setMessage(gs.getMessageLang("I am unable to find your record. Let me transfer to someone who can help.", lang));
    }
    if(interactionGr) {
      interactionGr.work_notes = notes;
      interactionGr.update();
    }
  } catch(e) {
    ctx.setError(e);
  }
})(request, response, ctx);

(function( /*CTIOperationRequest*/ request, /*CTIOperationResponse*/ response, ctx) {
  // Returns the sys_id of the interaction record associated with the CTIOperationRequest object.
  var interactionSysId = request.getInteractionSysId();
  var number = request.getParameter('number');
  var addComment = request.getParameter('add_comment');
  addComment = addComment ? addComment.toLowerCase() : addComment;
  addComment = 'yes' === addComment || 'true' === addComment || '1' === addComment;
  var workNotes = request.getParameter('work_notes');
  var message = gs.getMessage('Thankyou');
  var interactionGr = request.getInteractionRecord();
  var openedFor = interactionGr ? interactionGr.getValue('opened_for') : null;
  if (openedFor && number && addComment && workNotes) {
    var now_GR = new GlideRecordSecure('incident');
    now_GR.addQuery('caller_id', openedFor);
    now_GR.addQuery('number', number);
    now_GR.query();
    if (now_GR.next()) {
    now_GR.work_notes += workNotes;
    now_GR.update();
      message = gs.getMessage('Your comment was added');
    }
  }
  response.setStatusCode(200);
  response.setMessage(message);
})(request, response, ctx);

(function(/*CTIOperationRequest*/ request, /*CTIOperationResponse*/ response) {
  // Obtain the contact's preferred language
  var notes = "", announcement, lang = request.getLanguage();
  try {
		
    var interactionGr = request.getInteractionRecord();
		
    announcement = gs.getMessageLang("We are currently experiencing issues with VPN. If you are calling about VPN issues, you may hang up the call.", lang);
    // Use the contact's language to customize the response messages and notes	
    if(announcement) {	
      notes = gs.getMessageLang("Listened to announcement: {0}", lang, [announcement]);
      response.setStatusCode(200);
    } else {
      announcement = gs.getMessageLang("There are currently no known outage announcements", lang);
      //use the status case as the flag to check for announcements in contact flow
      response.setStatusCode(404);
    }			
    response.setMessage(announcement);	
			
    if(interactionGr && notes) {			
      interactionGr.work_notes = notes;		
      interactionGr.update();
    }
		
  } catch(e) {
    ctx.setError(e);
  }

})(request, response);

var request = new sn_cti_core.CTIOperationRequest('origin');
var majorVersion = request.getMajorVersion();

var request = new sn_cti_core.CTIOperationRequest('origin');
var minorVersion = request.getMinorVersion();

var request = new sn_cti_core.CTIOperationRequest('origin');
var name = request.getOperationName();

var request = new sn_cti_core.CTIOperationRequest('origin');
var name = request.getOperationSubStepName();

(function( /*CTIOperationRequest*/ request, /*CTIOperationResponse*/ response, ctx) {
  var interactionSysId = request.getInteractionSysId();
  // Returns the number and add_comment parameters from the CTIOperationRequest object
  var number = request.getParameter('number');
  var addComment = request.getParameter('add_comment');
  addComment = addComment ? addComment.toLowerCase() : addComment;
  addComment = 'yes' === addComment || 'true' === addComment || '1' === addComment;
  var workNotes = request.getParameter('work_notes');
  var message = gs.getMessage('Thankyou');
  var interactionGr = request.getInteractionRecord();
  var openedFor = interactionGr ? interactionGr.getValue('opened_for') : null;
  if (openedFor && number && addComment && workNotes) {
    var now_GR = new GlideRecordSecure('incident');
    now_GR.addQuery('caller_id', openedFor);
    now_GR.addQuery('number', number);
    now_GR.query();
    if (now_GR.next()) {
    now_GR.work_notes += workNotes;
    now_GR.update();
      message = gs.getMessage('Your comment was added');
    }
  }
  response.setStatusCode(200);
  response.setMessage(message);
})(request, response, ctx);