Version history for the Service Bridge for Consumers application on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 2.1.30 - June 2025
  • Fixed:
    • Strict Mode Related Error On Parent Record Insert (PRB1861010)
    • Journal sync key improvements (PRB1866365)
    • Mapping assist not visible despite enabled skill (PRB1857473)
Version 2.0.65 - June 2025
Fixed: Improved journal field sync for edge cases (PRB1886817).
Version 2.1.20 - February 2025
  • New:
    • Remote Catalog
      • Script support - Catalog client scripts, and UI Policy scripts
      • Publish to Service Bridge from local catalog items
      • Consumer Variable sets - Consumers can add variables to provider catalogs for use in Consumer Pre-Flows
    • Now Assist for TMT
      • Transform Mapping Assist - Use GenAI to automatically generate transform lines for choice fields.
  • Fixed:
    • PRB1823044 - Company mismatch preventing some transforms from being executed
    • PRB1787085 - Not able to sync attachments from provider to consumer using RPS inbound subflow
    • PRB1782692 - Unable to set new field value when returning null or empty.
Version 2.0.30 - October 2024
  • Fixed:
    • PRB1796288 - [Consumer] Duplicate Remote Tasks getting created for the same remote task definition with different revisions
    • PRB1803440 - [Consumer] Remote Task Creation on Consumer is Getting Blocked for Revision 1 while Revision 2 is Pending on the Consumer instance
    • PRB1797924 - [Consumer] Updates to parent tasks do not sync data to remote tasks if user is in different domain
    • PRB1800310 - Deletions and status changes of existing configurations need to be sent to consumers on 1.x.x when provider is on 2.x.x
    • PRB1799772 - Can't Edit Remote Catalog Items after Service Bridge Upgrade
    • PRB1795471 - Off-board button of Service Brige 2.0.2 is deleting all variable set
    • PRB1787307 - Service Bridge Connection breaks after cloning over the instance
Version 2.0.20 - August 2024
  • New:
    • Mismatched version support
      • Enables providers and consumers to be on different versions of Service Bridge
    • Configuration Revisions
      • Adds the ability to upgrade and publish new Remote Record Producers, and Remote Task Definitions without breaking customers that have not upgraded yet.
    • Consumer Pre-Flows
      • Adds a Flow field to Remote Record Producers for consumers allowing them to run processes, like approvals, before syncing a provider task
    • Maintain RRP GUID between instances
      • Remote Record Producers are now created with the same sys_ids on the consumer as on the provider enabling consumers to reliably create processes that reference them.
  • Changed: Configuration Revisionsis a change to how configurations like RRPs, and RTDs are published and edited. New records are created for each publish to retain existing functionality for consumers that have not yet updated.
  • Fixed:
    • PRB1759812 Service Bridge Consumer: The Catalog Ui Policy actions are getting sys_id in the consumer instance
    • PRB1744459 RRP: Sync RRP variable auto-populate fields to consumer
    • PRB1755334 Error setting up new Service Bridge Consumer, "Failed retrieving OAuth Profile"- when 2 consumers register at same time
Version 1.1.2 - March 2024
  • Fixed:
    • In some instances, the OAuth Cryptographic Module has its access policy set toReject,which will block Service Bridge's ability to complete registration for a consumer.
      • We added an error message in the Consumer instance on the Provider Connection record with instructions to resolve this issue if it exists.
Version 1.1.0 - February 2024
  • New:
    • Added an error table and known error codes to support troubleshooting
    • Localization Support
    • Added AES 256 encryption to support registration between all instance types including on-prem
    • Doc updates to improve enablement
    • Added variable set and multi-row variable set support to Remote Catalog items
  • Changed: Consumer Registration now defaults to Service Bridge encryption instead of Key Management Framework
  • Fixed:
    • Various cosmetic issues resolved
    • If contact changes on the consumer registration task after inert the new contact will receive the required consumer role.
    • Duplicate attachment issue on Remote Record producers
    • RPS outbound state going into error on Utah and earlier instances
Version 1.0.5 - January 2024
  • Fixed:
    • ACL cleanup
    • Security fixes
Version 1.0.4 - December 2023
  • New:
    • Added a consumer Instance ID field to the consumer registration task
    • Added OauthKMF Key Exchange to support updated security controls. This update includes a Retry key exchange request UI Action that appears on the Provider connection record if there is any issue with the key exchange.
  • Fixed:
    • PRB1712507/PRB1677764 - duplicate attachments
    • PRB1712811 - Persona sync failing
    • PRB1707248 - Worknotes not added for changes to inbound fields
    • PRB1698550 - Save button not working on Remote task definition after clone
    • PRB1711688 - Unable to authenticate due to security updates in December release
Version 1.0.2 - November 2023

Service Bridge for Consumers simplifies the interaction between consumers and service providers by offering features like Remote Catalog for seamless service requests and Remote Choice for real-time option selection. It ensures secure and authorized access through Personas and Authorized Users, while Provider Task and Remote Task facilitate transparent and collaborative multi-instance workflows. Additionally, the Transform feature allows both parties to manipulate inbound and outbound data, and makes the whole process flexible and efficient.