Version history for the Order Management application on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 9.0.2 - September 2024
  • Fixed the issue that caused long upgrade time
  • Fixed the issue for characteristics not shown on the stepper UI when creating order lines
Version 8.0.2 - May 2024
Changed: Adding the capability to update product inventory when product spec is updated and a new version rolled out through API.
Version 7.0.0 - February 2024
  • New:
    • Order enrichment process
    • Price management
    • Consumer order support
  • Changed: Demo data changes
  • Fixed: Localization related issue fixes
Version 6.0.3 - January 2024
Security fixes.
Version 6.0.1 - November 2023
  • New:
    • Move telco-specific API code and demo data to new telecommunications application (sn_om_tmt).
    • Data model changes to handle commitment term deprecation.
    • Remove periodicity from pricing adjustments table.
    • Build demo enrichment workflow for SD-WAN product.
  • Fixed:
    • Fix issue with missing order line reprice UI action.
    • Clean up business ruless and client scripts pertaining to commitment term & pricing method deprecation.
    • Fix issue with mandatory characteristics not being populated while creating service order via workspace.
    • For change orders, resolve the issue where all child inventories were not being populated for bundles and composed of scenarios.
    • Fix priority choice type field on order line item.
    • Allow multi-level bundles in Add order UI.
    • Validate deletion of bundle child line item.
    • Restrict order line item revision while decomposition is in progress.
    • Fix order remaining in acknowledged state after approval.
    • Fix UI policy to prevent Account, primary contact, and consumer fields showing together.
Version 6.0.1 - November 2023

Order Management is a dynamic catalog-based system that captures, improves, and oversees the complete lifecycle of product and service orders. It efficiently handles order orchestration, data enrichment, and decomposition to ensure accurate and timely fulfillment.