Version history for the Telecommunications Service Management Order Management for Telecom, Media & Tech application on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 11.2.1 - June 2025 (Yokohama)
  • Associating with latest versions of:
    • Order Management
    • Telecommunication Open APIs
Version 11.2.0 - June 2025 (Washington DC, Xanadu)
  • Supporting the latest versions of:
    • Order Management
    • Telecommunication Open APIs
Version 11.1.0 - February 2025
Changed: v11.0.0 includes TMF product catalog API (TMF 620) to include the creation of the product offering price list and price line, new API changes includes, POST, PATCH, DELETE, GET and LIST APIs.
Version 9.2.0 - November 2024
Changed: Location-based ordering​, defaulting sales agreement on order, Case Management for Order Operations​, support jeopardy management for business hours when scheduling tasks​.
Version 9.0.1 - August 2024
  • Changed: Along with the existing features on order, we have included the following features this time:
    • Move order: Enable customers to seamlessly change their service from one location to another location through a change order.
    • Silent batch update: Allow change inventory specification version through a batch update of product inventory records.
    • Covered product support on order: Allow agents to add contracts or entitlements coverage to product on the order lines.
    • Support offer to spec mapping: Enable product offering-to-specification mapping that lets agents add specification to existing products.
Version 9.0.0 - August 2024
New: added extension points to inbound queue.
Version 8.0.3 - June 2024
Changed: Fixes and other improvements.
Version 8.0.1 - May 2024
Changed: Adding the capability to update product inventory when product spec is updated and a new version rolled out through API.
Version 7.0.0 - February 2024
  • New:
    • Order enrichment process
    • Price Management
    • Consumer order support
    • In Configurable Workspace, we updated order capture experience, Order Record Page, and introduced Order timeline view
  • Fixed: External ID related issues fixed
  • Removed: Demo data moved to base Order Management plugin
Version 6.0.2 - January 2024
Security fixes.
Version 6.0.0 - November 2023
New: Added demo data related to the telecom-specific offerings, specifications, decision tables, flows, and ordering and inventory.
Version 5.2.0 - August 2023
  • New:
    • Support network slicing for 5G service (Connected Navigation)
    • TMF641 Service Order Spoke (Southbound Actions)
    • Jeopardy Management
    • Integrate OM TMT with Strategic Portfolio Management
    • Integrate OM TMT with Field Service Management
    • Support External inventory ID in order
    • Telemetry - create KPIs for OM TMT
    • Support suspend and restore actions for product and service orders
    • Capture, benchmark, assess large amount of OM TMT performance during E2E SLA processing of jeopardy events
    • Cancel child domain orders when parent domain order is cancelled manually
  • Fixed:
    • Validation for change orders with Add/Disconnect order line combinations at approval time
    • Support version tracking on domain order
Version 4.0.1 - April 2023
  • Fixed:
    • Attribute Mapping Characteristic Update is not persisted if Product Inventory has characteristic value populated.
    • State is reverting back from Qualified to Draft.

Removed: Cycling dependency of Workspace and ORM Utah release. We removed the ORM dependency mentioned in Workspace.

Version 4.0.0 - February 2023
New: Calculate and assign order priority for order line items, domain order, customer order and order tasks
Version 3.1.0 - November 2022
  • New: Enabled an integration between Order Management for Telecom, Media, & Tech and Telecommunication Network Inventory (TNI), when TNI is installed.
  • Changed: Added a new index to improve query optimization.
  • Fixed: Resolved various issues
Version 3.0.1 - August 2022
  • New:
    • Supports Horizontal Relationship between product, service and resource
    • Updated APIs to support catalog versioning and make these APIs TMF conformant
    • Supports Orchestration Plan UI for order fulfillers
    • Supports UI based ordering for change and disconnect orders
    • Updated account information view
  • Changed: Updated Account - Address mapping
Version 2.0.2 - June 2022
Changed: Updated to account for address relationship change by horizontal OM team
Version 2.0.1 - May 2022 (San Diego)
Fixed: Two way sync issue between order characteristics and order task characteristics
Version 1.6.1 - May 2022 (Rome)
  • Fixed:
    • Editable attribute value on order characteristics
    • Add-cancel order decomposition
Version 2.0.0 - February 2022
  • New:
    • Staggered Decomposition
    • Provides a phased approach to decomposition
    • Allows decomposition rules to be driven based on characteristics options captured during the tasks fulfilment.
    • Add order quantity support
    • Provides an approach to use quantity while ordering
    • Allows decomposition to be driven based on quantity
    • Support for Patch/Cancel in Product Order Open API
    • Provides a single standards-based approach for maintaining the complete lifecycle of Product Order.
    • Order Management Data Model Re architecture
Version 1.6.0 - December 2021
New: Added functionality to support the new Order Capture user interface
Version 1.5.1 - October 2021
Removed: files related to order capture
Version 1.4.0 - August 2021
Changed: This version includes changes associated to the optimization of product model generation based on the product offerings
Version 1.3.0 - July 2021
  • Changed:
    • Added support for Service Order Management
    • Added support for Inflight change order management
    • Added support for Attribute propagation
    • Added support for Fallout management
Version 1.1.1 - March 2021
Changed: Moved plugin dependencies to Financial Services Operations Core
Version 1.0.0 - December 2020
The ServiceNow® Order Management for Telecommunications application enables telecom service providers to capture, manage, and fulfill orders from enterprise customers.