Configurable Workspace for Order Management release notes
- UpdatedMay 1, 2025
- 2 minutes to read
Version history for the Configurable Workspace for Order Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Version history
- Version 11.2.0 - May 2025
-
- New:
- Provide visibility to order agents for the price adjustments that were applied to the base price and list price of the product ordered.
- Use the hierarchical list view to see the parent and child relationships between order lines within an order.
- Change: Deprecate subscription dates and using contract dates to calculate subscription revenue metrics on orders.
- New:
- Version 10.2.0 - February 2025
- New: Subscription Revenue Metrics on order: calculate and display key revenue metrics on orders.
- Version 10.0.0 - November 2024
- New: Location-based ordering, defaulting sales agreement on order, Case Management for Order Operations, support jeopardy management for business hours when scheduling tasks.
- Version 9.0.1 - August 2024
- Bug fixes.
- Version 8.0.2 - June 2024
- Changed: Bug fixes and other improvements.
- Version 8.0.1 - May 2024
-
- Changed: Added Contract start and end date on the order creation form view and order details page
- Other bug fixes
- Version 7.0.0 - February 2024
-
- New:
- Change order capture experience and support order enrichment process in the workspace
- Order timeline view to show all tasks and domain orders with risk profile on a single UI
- Changed:
- Support old order capture using system property
- Order Record Page UI Changes
- Replacing Breakdown-grid with DataGrid
- Removed:
- Telco List is deprecated
- Telco simple list is deprecated
- New:
- Version 6.0.2 - January 2024
- Security fixes.
- Version 6.0.0 - November 2023
-
- New:
- Updated view for the order, order line, and order line characteristics.
- Add New button and Navigation menu access to persona roles.
- New:
- Version 5.0.0 - August 2023
-
- New:
- Support network slicing for 5G service (Connected Navigation)
- TMF641 Service Order Spoke (Southbound Actions)
- Jeopardy Management
- Integrate Order Management and Strategic Portfolio Management
- Integrate Order Management with Field Service Management
- Support External Inventory ID in order
- Telemetry - create KPIs for Order Management KPIs
- Support suspend and restore action for product and service orders
- Capture, benchmark, and assess large amount of Order Management performance during E2E SLA processing of jeopardy events
- Cancel child domain orders when parent domain order is cancelled manually
- Fixed:
- Validation for the change orders with Add/Disconnect order line combinations at approval time
- Support version tracking on domain order
- New:
- Version 4.0.0 - February 2023
- Changed: Order capture UI updated to include related items in the new order.
- Version 3.0.3 - November 2022
- Changed: Internal optimization to align to NOW engineering standards
- Version 3.0.1 - August 2022
-
- New:
- Change and disconnect product order
- Change and disconnect service order
- Changed: New UI builder page for order capture
- New:
- Version 2.0.1 - June 2022
- Changed: Updated to account for address relationship change by horizontal OM team
- Version 2.0.0 - February 2022
- Changed: Provides a more complete order capture capability expanding beyond the capture of new customer or service order in v1 and adds support for capturing multi-site, multi-unique product configurations,support for quantity and the ability to copy the configuration of one product at one site to one or more additional sites.
- Version 1.0.1 - October 2021
- New: Net new feature for Order Management for Telecommunications & Media