Version history for the Configurable Workspace for Order Management application on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 11.2.0 - May 2025
  • New:
    • Provide visibility to order agents for the price adjustments that were applied to the base price and list price of the product ordered.
    • Use the hierarchical list view to see the parent and child relationships between order lines within an order.
  • Change: Deprecate subscription dates and using contract dates to calculate subscription revenue metrics on orders.
Version 10.2.0 - February 2025
New: Subscription Revenue Metrics ​on order: calculate and display key revenue metrics on orders.
Version 10.0.0 - November 2024
New: Location-based ordering​, defaulting sales agreement on order, Case Management for Order Operations​, support jeopardy management for business hours when scheduling tasks.
Version 9.0.1 - August 2024
Bug fixes.
Version 8.0.2 - June 2024
Changed: Bug fixes and other improvements.
Version 8.0.1 - May 2024
  • Changed: Added Contract start and end date on the order creation form view and order details page
  • Other bug fixes
Version 7.0.0 - February 2024
  • New:
    • Change order capture experience and support order enrichment process in the workspace
    • Order timeline view to show all tasks and domain orders with risk profile on a single UI
  • Changed:
    • Support old order capture using system property
    • Order Record Page UI Changes
    • Replacing Breakdown-grid with DataGrid
  • Removed:
    • Telco List is deprecated
    • Telco simple list is deprecated
Version 6.0.2 - January 2024
Security fixes.
Version 6.0.0 - November 2023
  • New:
    • Updated view for the order, order line, and order line characteristics.
    • Add New button and Navigation menu access to persona roles.
Version 5.0.0 - August 2023
  • New:
    • Support network slicing for 5G service (Connected Navigation)
    • TMF641 Service Order Spoke (Southbound Actions)
    • Jeopardy Management
    • Integrate Order Management and Strategic Portfolio Management
    • Integrate Order Management with Field Service Management
    • Support External Inventory ID in order
    • Telemetry - create KPIs for Order Management KPIs
    • Support suspend and restore action for product and service orders
    • Capture, benchmark, and assess large amount of Order Management performance during E2E SLA processing of jeopardy events
    • Cancel child domain orders when parent domain order is cancelled manually
  • Fixed:
    • Validation for the change orders with Add/Disconnect order line combinations at approval time
    • Support version tracking on domain order
Version 4.0.0 - February 2023
Changed: Order capture UI updated to include related items in the new order.
Version 3.0.3 - November 2022
Changed: Internal optimization to align to NOW engineering standards
Version 3.0.1 - August 2022
  • New:
    • Change and disconnect product order
    • Change and disconnect service order
  • Changed: New UI builder page for order capture
Version 2.0.1 - June 2022
Changed: Updated to account for address relationship change by horizontal OM team
Version 2.0.0 - February 2022
Changed: Provides a more complete order capture capability expanding beyond the capture of new customer or service order in v1 and adds support for capturing multi-site, multi-unique product configurations,support for quantity and the ability to copy the configuration of one product at one site to one or more additional sites.
Version 1.0.1 - October 2021
New: Net new feature for Order Management for Telecommunications & Media