Version history for the Service Request Playbook application on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 3.0.0 - February 2025
Changed: Updated application labels to support accessible rich internet applications (ARIA) accessibility requirements.
Version 2.5.0 - November 2024
Changed: Updated application labels to support accessible rich internet applications (ARIA) accessibility requirements.
Version 2.4.2 - November 2023
Changed: The "Check for duplicate cases" activity in the Service Request Playbook was updated to automatically display similar requests by location without having to search for the requests.
Version 2.3.0 - August 2023
New: The 'Check for duplicate cases' activity in Service Request Playbook is updated to automatically display similar requests by location without having to search.
Version 2.1.4 - July 2023
  • Fixed
    • Service Request Playbook's trigger license record was added to avoid canceling playbook execution
Version 2.1.0 - May 2023
  • Changed:
    • Easily extend and develop digital service solutions using updated Constituent, Business, and Agency data models.
    • Capture detailed constituent and business profile information through new and updated fields for profile definition.
    • Streamline the support of digital services by using service definitions that associate government services with specific case types.
Version 2.0.1 - February 2023
  • New:
    • Mobile agent experience for government workers to resolve service requests on a mobile device
    • 311 Service Request service definition that enables government workers to easily create service requests from case type selector