ServiceNow Voice

Version history for ServiceNow® Voice releases on the ServiceNow Store.

Latest releases for Other Now Platform Capabilities applications

ServiceNow® Voice for ITSM (4.0.0)
  • New:
    • This versions enables Real Time Transcription. The flows on the Amazon Connect will have to be updated to with the ones that are provided as part of this plugin. If you have custom changes on Amazon Connect they will have to be brought into this new flows
    • This version also enables Advanced Work Item Assignment routing and call transfers between agents
ServiceNow® Voice UI components (3.7.3)
New: Security updates.