Version history for the Bot Interconnect application on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 1.6.0 - February 2025
Fixed bugs.
Version 1.5.0 - March 2024 (Vancouver)
New: A new topic block created to support LLM.
Version 1.4.1 - March 2024
A new topic block created to support the LLM conversation.
Version 1.3.0 - February 2024
  • New: Messages triggered from the secondary bot live agent include agent information.
  • Minor fixes.
Version 1.2.0 - August 2023
  • New:
    • Enable live agent connection on the primary instance.
    • Added support for bot federation.
Version 2.0.1 - February 2023
  • Virtual Agent Bot Interconnect functions as the primary bot in a diverse chat environment. It can help you reduce complexity and create a unified chat experience for your end users. Virtual Agent Bot Interconnect gives your end users access to multiple channels and a wide variety of enterprise tasks that are available from ServiceNow.
  • Bot Interconnect provides the following benefits:
    • Ready integration with third-party bots such as Google Dialogflow and Microsoft Power Virtual Agents.
    • Easy integration with ServiceNow Virtual Agent bots on other instances.
    • Intent discovery in Bot Interconnect across all skills that are supported by the primary and secondary bots.
    • Bot Interconnect provides a common conversation model and data storage, which unifies reporting and analytics.