Version history for the Service Graph Connector for Observability - Dynatrace application on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 1.12.0 - May 2025
  • New:
    • Support for setting up and monitoring connections using SGC Central.
    • New property (sn_dynatrace_integ.saveRESTResponseAsAttachment) to save the response from Dynatrace as an attachment with a .json extension.
    • Optimized REST API calls for efficient data retrieval.
    • Support for discovering new cloud elements:
      • Azure: Scale sets VM, CosmosDB, RDS, SQL Server, Function App.
      • AWS: S3 Bucket, DynamoDB, RDS, Lambda Functions.
  • Fixed: PRB1843990: Issue with importing Kubernetes data and other entities with a larger payload.
Version 1.11.0 - December 2024
  • New:
    • Added a property (sn_dynatrace_integ.createUnmatchedApplicationCIs) to insert unclassified applications into the cmdb_ci_appl table.
    • Added ability to discover new cloud elements:
      • Azure: Service Account, Data Center, Virtual Machine, Load Balancer, Storage Account
      • AWS: Service Account, Data Center, EC2, Load Balancer
    • Added ability to discover new Kubernetes elements:
      • Namespace
      • Node
      • Pod
      • Container
      • Services
Version 1.10.0 - August 2024
  • New:
    • Implemented application classification into the proper configuration management database (CMDB) class.
    • Added discovery capabilities to include Kubernetes clusters, nodes, namespaces, pods, Docker containers, and services.
Version 1.9.0 - March 2024
  • New: Adopt new V2 APIs of Dynatrace.
  • Fixed:
    • Fixed impact calculation getting executed multiple times for the same Service
    • Menus intended for admin users in the application navigator will no longer appear for non-admin users
Version 1.8.0 - September 2023
  • New: Support for the common connection framework
  • Fixed:
    • Added the connectionAliasSysId parameter in the flow designer actions
    • Fixed the relationship between the process group and calculated services
    • Mapped the correct source native key (SNK) in the class mapping for Configuration Item 2 - To Service
    • Populated Metric data in a multi-instance setup
    • The Impact Rule [em_impact_rule] will not be created if it doesn't exist in the service
Version 1.7.1 - March 2023
Fixed: Update the library path.
Version 1.6.7 - August 2022
  • New:
    • Add support for multi-instance
    • Add property to conditionally bring in running processes
    • Allow adding events with no matching CI
  • Fixed:
    • Invalid groups have been created that start with "-APPLICATION".
    • Problem Notification setup displays an error.
Version 1.4.0 - May 2022
Changed: Move the left navigation items of Dynatrace to the Integration Commons Service Graph Connectors navigation menu.
Version 1.3.0 - November 2021
Changed: Removed the dependency on Observability Commons. This allows customers without Event Management to install and use this integration without the event ingestion feature.
Version 1.2.1 - September 2021
  • The Service Graph Connector for Observability - Dynatrace imports the following type of data from Dynatrace to ServiceNow CMDB:
    • Hosts
    • Processes
    • Services
    • Applications
  • A Service Map is created using the relationship between various applications, application services and infrastructure elements.