Version history for the Jira Service Management spoke integration on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 1.1.1 - December 2024
Fixed: Multi-line field support.
Version 4.4.0 - May 2024
  • Due to changes in third-party APIs, we made the following changes:
    • New: New actions equivalent to the ones that were deprecated
      • Create Issue (create_issue_4)
      • Get Projects (Metadata) (Deprecated) (get_projects_v3)
      • Get Projects (Metadata) (get_projects_v4)
      • Get Issue Types (Metadata) (get_issue_type_v3)
      • Get Creatable Fields (Metadata) (get_creatable_fields_v2)
    • Removed: Deprecated actions
      • Create Issue (create_issue_3)
      • Get Projects (Metadata) (get_projects_2)
      • Get Issue Types (Metadata) (get_issue_type_2)
      • Get Creatable Fields (Metadata) (get_creatable_fields)
  • Fixed: Update Issue action to manage issueLink field correctly
  • Reference:
    • Jira APIs (https://developer.atlassian.com/changelog/#CHANGE-1304) have changed.
    • Jira APIs are moving away to use Project IDs (in lieu of Project Names) and Issue Type IDs (in lieu of Issue Type Names).
Version 1.1.0 - March 2023
  • New: Authentication template for easier spoke setup.
  • Fixed:
    • Error while uninstalling the spoke.
    • Create Customer Request action.
Version 1.0.3 - September 2022
  • Fixed:
    • Improve installation performance of spoke
    • Look up User Account ID action
Version 1.0.1 - December 2021
Changed: Patch release of Jira Service Management Spoke for IntegrationHub. This version updates the Create Customer Request action with "Request Participants" field as non-mandatory.