Version history for the Intent Discovery on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 3.3.4 - May 2023
Fixed: Internal fixes, no changes in customer facing features.
Version 3.1.1 - May 2022
  • Changed: Menu navigation
  • Minor fixes.
Version 3.0.6 - August 2021
  • New: Language Grouping: Add primary and secondary language intents to a model group. Additionally, choose specific language models to add intents to.
  • Changed: Simplified experience for adding intents to different language models.
Version 2.0.8 - February 2021
New: Delivers the Intent Discovery feature, and is dependent on the NLU Workbench - Advanced Features plugin. Intent Discovery identifies user intents from analysing incident/case data. Use this application to help identify which intents to model and build Virtual Agent Conversations to attain maximum deflection.