Version history for the Automation Discovery on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 2.4.8 - December 2024
No net new features.
Version 2.4.7 - October 2024
Maintenance release.
Version 2.4.6 - July 2024
This is a patch.
Version 2.4.5 - May 2024
Bug fixes.
Version 2.4.2 - January 2024
Bug fixes.
Version 2.4.0 - November 2023
Changed: The HR Service Delivery plugin is now required to use the HR taxonomy.
Version 2.3.2 - May 2023
  • New: Added HRSD taxonomy as an option when creating a report.
  • Fixed: Fixed the issue where a large number of users were shown when sharing a report. The report now only shows users with the nlu_user or nlu_admin role.
Version 2.2.0 - February 2023
New: Updated UI to match Next Experience theming
Version 2.1.5 - November 2022
  • New:
    • Added Predictive AIOps taxonomy and report type.
    • Added ability to select which columns should be used to calculate MTTR when creating a report.
Version 2.0.11 - August 2022
  • Fixed:
    • Minor fixes to the scheduled re run functionality.
    • Fixed an issue where under certain conditions MTTR would not show in the UI.
Version 2.0.0 - May 2022
  • Changed: Modified Internal APIs to optimize report creation.
  • Minor fixes.
Version 1.3.2 - February 2022
  • Changed: Changes for application compatibility.
Version 1.1.6 - June 2021
  • New: Topic Recommendations: Add Automation Discovery reports to the Virtual Agent (VA) Topic Recommendations app. Flag intents and clusters: Highlight automation opportunities from the reports and share them with your team. View base incidents: See more details about the incidents in each automation opportunity.
  • Fixed: Reports unable to open as new tabs Incorrect role warnings "New Report" button issue
  • Removed: Removed the "Add to Model" and Add to Intent" buttons.
Version 1.0.11 - May 2021
  • Fixed: Update to Orlando and Paris UI
Version 1.0.3 - April 2021
  • New:
    • Automation Opportunities: Over 180 use cases where automation can be applied using ServiceNow products such as Virtual Agent, Classification, and others.
    • Possible Deflections: See your previous records that could have been deflected or treated by an automation solution.
    • Quick Insights: Easily identify the top 10 opportunities where automation can be applied and learn more about them (MTTR, Assignment Group Distribution, etc.).
    • Language Support: Works on English, German, French, Spanish, and Japanese instances.
    • Call to Action: Easily identify opportunities that can be handled by out-of-the-box Virtual Agent Conversations.
    • Fast Runtime: The Automation Opportunities section of the report is made available quickly for initial analysis of the use cases. In the background, a further analysis is performed to find even more opportunities by grouping similar records.
    • Report Sharing: Share reports with key team members to start conversations and initiatives around automation.