Version history for the Operational Technology Incident Management application on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 2.0.8 - May 2025
New: Updated with various bug fixes.
Version 2.0.7 - February 2025
  • New:
    • In an OT change request record in the Industrial Workspace, use new related lists to create an OT incident record related to the OT change request, or link an existing OT incident record to the OT change request.
Version 2.0.6 - November 2024
Fixed: Updated with various bug fixes.
Version 2.0.4 - September 2024
  • New:
    • OT Incident Management now includes Industrial Process Manager and can be used with or without Operational Technology Manager
    • The OT incident record in the Industrial Workspace was updated to include all existing related lists under the Related Records tab
    • The Opened column was removed from the lists under the OT Incident module in the Industrial Workspace list view
    • Certified for Xanadu
Version 2.0.3 - August 2024
  • OT Incident Management now includes Industrial Process Manager and can be used with or without Operational Technology Manager
  • The OT incident record in the Industrial Workspace was updated to include all existing related lists under the Related Records tab
  • The Opened column was removed from the lists under the OT Incident module in the Industrial Workspace list view
  • Certified for Xanadu
Version 2.0.2 - February 2024
  • Added Operational Technology Knowledge Management to the Operational Technology Incident Management application to collect, organize, and share knowledge about your OT system and its devices within your organization.
  • With Operational Technology Knowledge Management, you can:
    • Configure an OT knowledge base for knowledge managers and knowledge users.
    • Browse all knowledge base articles related to an OT incident and create knowledge base articles directly from an incident record.
    • Create knowledge base articles through the Industrial Workspace.
    • Approve requests to publish, edit, retire, or delete a knowledge base article.
    • Edit existing knowledge base articles with updated information.
  • Certified for Washington DC
Version 2.0.1 - August 2023
Certified for Vancouver.
Version 2.0.0 - February 2023
  • New:
    • Assign new Operational Technology Incident Management roles
    • Migrate Operational Technology Incidents
    • OT incident categories and subcategories
    • Visibility of OT incidents across sites
    • Define priority lookup rules for OT incidents
    • OT incident email notifications
    • Configure OT incident state models
    • Configure an OT incident task
    • Configure OT-specific assignment groups
  • Changed:
    • New OT incident user roles
    • Create OT incident tasks
    • Access control for OT incidents
    • OT Incident list menu
  • Removed:
    • The "Separating IT and OT incidents" section was removed from the Manufacturing Guided Setup under Operational Technology Incident Management.
    • The OT Incident User role (ot_incident_user) is no longer supported.
Version 1.0.2 - August 2022
  • New:
    • Added OT Incident related list for OT classes
    • Added "None" to network type choice list on the incident table
    • Refactor OT Incidents related list layout
    • Certified for Tokyo
Version 1.0.1 - November 2021
The ServiceNow® Operational Technology Incident Management application enables manufacturers to manage OT Asset incidents from open to closure.