Version history for the Workforce Optimization Content Pack for ITSM on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 1.1.0 - September 2021
  • Changed : Overdue learning tasks widget on coach landing page to uptake new changes from coaching with learning
  • Fixed: Bug fixes and ACLs
Version 1.0.3 - March 2021
  • New:
    • Request time off using ITSM Virtual Agent
    • Global search in Workforce Optimization for ITSM
    • Custom landing pages for Coaching and Channels applications Skill-based routing in Workforce Optimization for ITSM
    • Coaching Overview tab indicator Trainee Quality Rating indicator to calculate assessments from surveys taken by coach
    • Coaching opportunities available by default
    • Coaching surveys available by default