Version history for the Task Intelligence for ITSM application on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 8.0.0 - May 2025
New Ships a new model out of the box to recommend a major incident using Task Intelligence.
Version 7.0.0 - November 2024
  • New:
    • Updated the existing Task Intelligence template to be generic to surface similar problems and similar change requests along with similar incidents
    • Introduces new page "Define the purpose" to select the prediction and training tables for similarity models
    • Ships a new model out of the box to suggest similar open problems for incident
    • Ships a new model out of the box to suggest similar open change requests for incident
    • Support for defining conditions on training table for similarity models
Version 6.0.1 - August 2024
  • New:
    • Ships a new Task Intelligence template to surface similar incidents
    • Ships a new model out of the box to suggest similar incidents
  • Changed: Renamed OOB incident categorization model to "Incident Categorization"
Version 1.2.0 - February 2024
  • New:
    • Technical support to return top "n" recommendations.
      • "n" is being set in Recommended Actions application
  • Minor issue fixes
Version 1.1.0 - November 2023
Changed: The options for setting your preferences for each incident field are relocated to the Assess your model section.
Version 1.0.0 - August 2023
  • Predict and recommend the incident field information to help with incident categorization and reduce the handle time for agents and increase productivity;
  • Define the purpose, set the prediction preferences and behaviour, train with your data, and deploy the solution model for predicting and recommending incident fields
  • Track and monitor the performance of the deployed model.
  • Edit the deployed model based on the performance results, train and deploy the model again.