Version history for the Shift Planning application on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 6.8.0 - May 2025
  • Enables agents to sign up for shifts
  • Enables managers and agents to get shift signup notifications
  • New table "Agent Schedule Attribute" enables managers to track agent location and view agent personal event details
Version 6.7.1 - November 2024
No Major feature changes. Contains minor changes and bug fixes.
Version 6.6.1 - August 2024
  • New:
    • Added ability to synch WFO calendars with Outlook calendar
    • Added ability to for managers and agents to create recurring meeting and training events
  • Fixed a few accessibility issues
Version 6.4.3 - May 2024
Fixed: WCAG bugs.
Version 6.3.1 - February 2024
  • Changed: Modify existing L1 schedules module
  • Fixed: Shift swap modal button bug
Version 6.2.1 - November 2023
  • New:
    • Upgraded shifts and schedules to page layout 3.0
    • Generating demo data changes for Monthly Schedules
  • Fixed: Accessibility issues
Version 6.1.4 - September 2023
  • Fixed:
    • On-call time off not getting displayed up on the proposed cover agent calendar
    • Leave request description of others was visible to all shift planning users
    • Save Buttons was not getting enabled while editing meeting and training
Version 6.1.2 - August 2023
  • New: Inclusion/Exclusion Criteria Applicable Groups
  • Changed: Bug fixes
Version 5.4.5 - May 2023
Changed: Forecast historical volumes along with forecasts so that users can compare the patterns.
Version 5.4.4 - April 2023
Fixed: UTC timezone users are unable to view the Shift Calendar, which has been fixed in this version.
Version 5.4.3 - March 2023
  • Fixed: Fixed the following minor issues where:
    • The location filter was not working
    • The Requested-Save Shift to a Schedule was not working
    • There was an issue with On-Call OOTB flag during San Diego to Utah release upgrade
Version 5.4.1 - February 2023
New: added custom event types in team calendar of manager workspace.
Version 5.3.0 - November 2022
  • New:
    • Agent shift signup feature
    • To enable the agents to sign up for shifts, you must setthe sn_shift_planning.enable_agent_signup property to true.
  • Changed: The following label changes to the filters for schedules are automatically made:
    • State is renamed to Schedule plan state.
    • Dates is renamed to Schedule plan dates.
Version 5.1.7 - November 2022
  • Fixed:
    • Fixed issue where new shift not searchable
    • Show overlapping requests of only agents managed by logged in user
Version 5.1.4 - September 2022
  • Fixed:
    • Fixed issue where Shift Calendar fails when there are inactive groups.
    • Fixed issue where Agent belonging to multiple groups is shown multiple times under schedule creation flow.
Version 5.2.3 - August 2022
  • New:
    • Ability to select timezones for work shifts and on-call shifts.
    • Managers can assign schedule plans to groups.
    • Use pagination on the shifts and team calendar.
    • Use pagination to scroll through your agent's shifts and schedules.
  • Fixed: Enable localization support.
Version 5.1.2 - May 2022
  • New:
    • Filtering, search, and pagination capability for schedule plans, work shifts, and on-call shifts.
    • Agents and managers communicate with each other for approvals using the Compose field in the approval form.
    • Enable localization support.
Version 5.0.0 - March 2022
New: Initial Store release for San Diego
Version 4.0.9 - February 2022
Shift planning allows managers and supervisors to configure workforce scheduling.