Version history for the ITSM Problem Management Migration Utility on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 2.2.0 - May 2025
No changes.
Version 2.1.7 - November 2024
Minor fixes.
Version 2.1.5 - February 2024
Changed: Version updated for dependency version update.
Version 2.1.4 - February 2023
Fixed: UI-related localization issues.
Version 2.1.2 - November 2022
  • New: Added a clean-up step to remove all unused widgets, widget indicators, reports, and report sources.
  • Fixed: Architectural changes (no functional impact)
Version 2.1.0 - May 2022
New: Introduced a new Clean-Up task for the Old Process Flow Formatters.
Version 2.0.1 - September 2021
  • Fixed:
    • Modified details for Backup instance guided setup task
    • Minor fixes
Version 2.0.0 - April 2021
New: Listed modifications on a few Core ITSM Business rules under the Warnings section as they impact the Problem States.
Version 1.3.1 - February 2021
Fixed: minor issues fixed.
Version 1.3.0 - January 2021
New: Added a new guided setup clean up step which guides the admin to remove or deactivate the old filters on their instance.
Version 1.2.0 - October 2020
New: Added a new guided setup step which guides the admin to add the problem management roles to the users on their instance
Version 1.1.0 - July 2020
Minor issues fixed
Version 1.0.6 - May 2020
The Problem Management Migration Utility is a guided setup application that helps upgrade customers to adopt the base version of problem management using the guided problem life cycle (Problem Management Best Practice - Madrid - State Model).